Ulasan Caribe Hilton

Amazing service. Delicious breakfast, lots of food locations with variety.

The staff were very friendly and accommodating. The rooms were clean, food was amazing and the pool area was nice. Highly recommended

Our yearly birthday destination for my son

DO NOT STAY HERE. This massive resort feels tired and worn but that is the least of the problems. The pool was completely unusable. It was FREEZING. You cannot get in it at all, it was as though they pumped in frigid water every night. On some extremely hot days during one of the busiest times of year, absolutely no one was in the pool. Everyone was complaining about it and my daughter was heartbroken because it was what she looked forward to the most and after maybe 5 minutes her lips were purple and she had to get out. Then, there was the "free" breakfast. It is only free if you are willing to wait on a line that is a mile long. People waited for almost an hour just to receive their promised free breakfast. We chose not to. The manager kindly gave us a credit after I complained but turned out that credit could only be applied to other resort restaurants that arent even open for breakfast! (in all fairness, after I complained about that as well, they applied the credit elsewhere). One of the elevators in our wing wasnt working- there was lines just to get on the elevator, nor was the ice machine or vending machine working. Despite the size of the resort, they didnt have the staff or resources to serve all of the guests- It was impossible to get a beach or pool chair, there was a long wait for room and pool service (I waited an hour for ceviche which isnt even cooked), and on our last day they suddenly implemented a bag search policy which resulted in a line just to get to the pool/beach area. And just to add insult to injury- I was charged $30 for a bottle of sunblock Some good things about it: - Very close to Old San Juan - Staff was friendly, despite their inability to properly serve guests Photo: Completely empty pool because who could swim in freezing water?

Stayed in three different hotels in Puerto Rico and this was the best by far. Friendly and customer service oriented staff who were always ready to assist. Highly recommend this place.

excellent!! pictures dont show how wonderfull is this place, love live music and service too. the employees are so friendly. and the piña colada and food was really good. we already planning our next vacation here again!

The places is amazing

This premise was very pleasant and accommodating - clean, with CoVid protocols being followed, and friendly staff who aim to please. Our baby was happy, and was freely walking barefoot, and we did not worry in the least!! The sand was soft and the water clear.

位置很方便，酒店設施很齊全，泳池沙灘都蠻不錯，但是酒店老房間小是硬傷，不過還有的還是有。但是前台有點不靠譜，什麼事情不問就不説，resort fee沒有提前講，直接在depost裏面扣。效率也很低，蠻離譜的。

Hotel vieillot et très cher pour les prestations. Piscine sale et rare de trouver un transat qui ne soit pas réservé ! Attente de 10 minutes le marin pour le petit déjeuner (et demande de tips alors que c'est un buffet)

開始入住房間很一般，沒有熱水。經過協調酒店給升級房間好很多。周圍景色很美！攜程很給力免去兩天的入住税，感謝！

很不錯的一次入住，服務各個方面都不錯，很悠閑，雖然網上評價都説是個來酒店，但入住後感覺衞生環境服務都不錯，下回還會住

很不錯的酒店，很喜歡，下次一定還會入住

El personal muy atento y servicial. Me gusto mucho las habitaciones