Red Roof PLUS+ San Antonio Northeast

We asked for addition towels and the gentleman at the front desk, acted so put off having to get us towels. Then handed us 1 towel and acted like it was the ONLY towel left in the entire hotel. He could ONLY give us 1 towel is what he said.

The sheets and comforter was dirty with blood stains and pee stains which is unacceptable. When I requested new sheets there was no one available to bring them to me—I had to go down myself to get them around 10pm. I would not recommend this property. I did not enjoy my stay.

The hotel looks nothing like the online picture!! The room was not the cleanest, bathroom toilet was stopped up!!! 1 roll of toilet paper, no towels … I will never stay there again!!! That hotel needs help!!! And it smells!!!

The towels in my room were disgusting. One of them had brown stuff on it. Not just stains but solid material stuck to it. The other was very worn out with stains on it. I called the front desk and they brought two new towels but they were also stained and old looking. We ended up buying towels at a local Ross. The a/c also didn’t work well. I had to turn it down to 66 and the room was still hot and muggy. The bathtub was clogged, although they did fix it quickly after I told them about it. No turndown service was given to our bed.

This place was horrible. The beds are not comfortable at all and it smells funny. There was a blood stain on the bed sheets and a knot of hair on the bathroom floor. Just shows how much they “clean”. The bathroom sink was dirty and there was none of the toiletries that they usually give away. Was charged $200 the night when this is typically a $60 hotel. It’s spring break week and I was just trying to visit some places in San Antonio, so I didn’t mind the price, but had i know it would of been this bad I would of never booked. I didn’t leave right then and there because it was to late to book elsewhere and with it being spring break it was hard to find a hotel. Also they stole my license plate in the parking lot. Yippee! Would give zero stars if I could.

I had 2 rooms, 1 for me, 1 for my mother and sister. I got to my room and it was dirty. Tar on the floor, carpet had stains, and felt dirty in bare feet. The other room had roaches and was just as dirty, no tar though. The person behind the desk at night was very apologetic and offered a refund, but did not know how to process it. She asked me to call the following morning to get a refund from her manager. He was not apologetic at all. Was refusing a refund, and proceeded to tell me that because I was there a couple of hours before I reported it, that he didn't need to refund. I told him that I expected better customer service and a clean place to stay. I am furious with what he thinks is suitable for someone to put there toothbrush on. The night lady even took pictures of everything that was wrong, but he wasn't having any problems with the conditions. I would not ever, EVER, recommend this hotel to anyone. And I've stayed at some pretty bad places.

The elevator stunk,the tv hardly had any clear channels,coffee maker in roo. Had no coffee or cups at all in the room and the list goes on and on

This hotel should cost about $70 per night. Beds are cheap. Linens were soft though. Floor wasnt vacuumed. Bathroom needs repair. Very few tv channels that arent fuzzy. Rooms are spacious. Dont get me wrong, this hotel isnt awful. Its just not worth over $70 per night. We paid almost 200 due to the stock show being in town and there not being very many hotels available. Ive stayed in worse

Upon arrival, there was construction going on so we were asked to park on the other end of the hotel which we didn't mind, but we had no idea of the major issues we would eventually encounter during our stay like the loud noise and hotel being out of water the entire 2 day stay due to the ongoing construction which was not stated in the ******* website. Anyhow, when we proceeded inside, the lady at the front desk was on the phone doing a personal call and eating Burger King. When she started to take my information, she did not hang up on her call and instead kept asking the person to "hold on". The front desk also had a clear sign up stating to "please wear your mask" which I did have mine on, but she never proceeded to put her mask on. After checking-in, we walked towards the elevators and you could smell a strong unpleasant odor in the hallway which only got worse once in the elevator. Once in the room, the door locks didn't close properly, the tv controller had batteries that didn't work, the a/c kept going out and making a loud noise, the walls had holes, overall the room was falling apart. You could also tell how the room had not been cleaned properly in months as the inside of the microwave was dirty and the top of the fridge was covered in heavy dust. In addition, I was glad I brought my own towels as the ones provided were clearly dirty with stains. My credit card was also compromised the day I checked-in. Overall, this stay was a nightmare and a terrible experience.