Ulasan Am Neutor Hotel Salzburg Zentrum

Calm location, easy to get around with public transportation. Friendly staff!

位置就這個價位還是不錯。設施陳舊，看到住的中國人較多，態度簡單冷淡，也許是中國人住的多了吧，語言不通問兩句不太耐煩，本想問下水壺拖鞋之類的想想算了划不來。大廳空間狹小類似一個小便利店，長者沙發上坐一下非得讓挪到裏面餐廳去，沒搞懂什麼意思，想掙中國人錢我看服務方面還是要提高提高，出來住了一個多月酒店這是最差一家。

シャワーや洗面台とトイレが分かれているのが快適でした。電車での忘れ物について、フロントスタッフのかたが丁寧に対応して下さりました。観光地からも近かったので便利でした。

地段：非常靠近老城區。從酒店穿過隧道，左側就是洗馬池，過馬路就是老城區。但房費比老城區內便宜許多，算是優選。 交通：樓下就是公交站，1路巴士直達中央車站，車票2.4歐，可向酒店前台購買 設施：沒有空調，衹有暖氣。於是尷尬了：不開窗則不透氣，開窗則吵**（馬路邊） 比較有趣的是，洗澡和上廁所分開，兩人入住時，可互不影響 附近購物不便，步行約七八分鐘，才有超市；隧道口有一家亞洲料理小店，價格不詳 最後也遭遇了客服開房門事件……無語。請攜程客服處理中。

房間衞生還可以，需要自備洗漱用品和拖鞋。服務還不錯，工作人員英語德語都可以交流。

I cannot stress enough: do not make the mistake of booking this place. Our stay at Neutor Hotel Zentrum Salzburg was incredibly disappointing, and it felt like a complete letdown compared to what was advertised online. First off, the room was very basic and in dire need of improvement. It was dated, with bad lighting and visible mold around the bathtub and light fixtures. The overall atmosphere had a gross and grotty feel, which was quite off-putting. The bathroom was particularly concerning, featuring an outdated toilet and what I can only describe as a “poo checker bowl,” which was pretty gross and smelly! I still felt dirty after showering because the bathroom was so grubby—it made me feel icky. To make matters worse, the fan in the room was not working, and the space itself was very small. Given the price we paid- (225 euro for 2 nights) the value was simply not there. When I went down to reception to ask for two extra pillows—since we were only given one each—I was told by the receptionist that the hotel doesn’t provide extra pillows. This added to our discontent. Things escalated when we discovered dried blood on the bed sheets. My husband was furious and went to reception to sort this out. While the receptionist brought us some extra bedding and an additional pillow, I ended up having to change the beds myself after a tiring day. What’s the point of staying in a hotel if I have to do the work myself? Our dissatisfaction reached a point where we considered booking another hotel for our extra night. The only reason we didn’t was that moving our belongings would take too much time away from our holiday plans. Housekeeping did change our towels, but I was horrified to find what looked like dried poo spots on one of my towels that hadn’t come out in the wash. Absolutely disgusting! To top it all off, someone walked into our room at 8 AM without knocking, waking us up unexpectedly. My husband was told that checkout time was at 11:30 AM the day before leaving, which was confusing and frustrating. We also had an extremely rude encounter with one of the receptionists, who stormed in and told us that checkout was at 11 AM and that we needed to leave immediately. It was clear that the staff were not happy working there, and we couldn’t have been happier to leave! In summary, our experience at Neutor Hotel Zentrum Salzburg was the worst part of our holiday and put a real dampner on our last 2 days. The lack of cleanliness, poor service, and overall unkempt environment really spoiled our trip. Please do yourself a favor and avoid this hotel from hell!

The hotel is good value for money, friendly staff, good breakfast. Parking can be done at the hotel or in the parking garage nearby (for the same price, 15 euro/day). The location is excellent, within 5 minutes walking you are in the middle of the nice old city.

As we booked that hotel we were not really aware that there is Hotel Neutor and Neutor Express and as we arrived at the Reception we learned that we are booked in Neutor Express, just across the street. Just out of curiosity I asked for a price for a double room , one night with breakfast in the regular Neutor I understood that the offer was about 40 Euro more expensive. Because we were travelling on budget I kept the original booking at the Express. I did not cross my mind till we opened the door to the booked room that this room is definitely in need of paint and refurbishment from top to bottom, including the bathroom! If it would not have been late in the evening and we were exhausted after a full day travelling, we definitely would have left on the spot. The floor was covered with an old, stained wall to wall carpet, the headpiece of the bed stained, the furniture shabby and the bathroom with mould around the tiles of the bathtub. I was wondering if "Express" means to expect such a low level of cleanliness and outdated furniture? We survived the night and had breakfast at the regular Hotel Neutor across the street which had an updated breakfast room and looked well taken care of. I learned something really important that day, always! to read the reviews first before booking!

Great location. Value for money the staff at the reception especially were very helpful and friendly. One of them (didn’t get her name) in the morning shift even came out of the hotel to guide us in the direction of our hike. Highly appreciated.

Miserable rooms, no soap for washing hair or body because probably it is too much job to re-fill them, toilets soviet style, reception girls extremely rude and completely unhelpful. You are not a guest, you are a hostage.

sehr unfreundlicher Empfang und bei Rückfragen nur „ patzige „ Antworten . Die Zimmerausstattung war sehr schlecht zum Beispiel der Lichtschalter hing aus der Wand - Kabel lagen frei ! Fenster zum Kippen war defekt . Die Sauberkeit in den Sanitär Räumen ließ auch zu Wünschen übrig !

Bonne literie, mais chambre et salle de bain vétustes. Les chambres donnant sur la route sont bruyantes, ce ne serait pas gênant s'il y avait la climatisation mais ce n'est pas le cas, il faut dormir avec la fenêtre ouverte pour avoir un peu de fraîcheur de la nuit. Personnel peut sympathique.

Con diferencia uno de los peores hoteles en los que he estado. Sucio, paredes desconchadas, baño con pelos en las paredes de la ducha, baño con las luces fundidas, las cuales se han reclamado en recepción y nadie hace nada, moqueta sucia, personal de limpieza que te ignora por completo, sin aire acondicionado, con un ventilador torre roto y otro en el techo que no funciona, el mando de la televisión no funciona, sin reposición de toallas si te ponen, porque tuve que ir a recepción a pedir un juego de toallas porque no había, etc ....... Un desastre de hotel, lo único bueno es su ubicación, pero no compensa todo lo dicho, porque caro es como para pedir un servicio digno y normal en cualquier otro país.

Ho soggiornato 3 notti con la mia famiglia. Ci siamo trovati molto bene. È un buon hotel, il personale è stato gentilissimo e molto disponibile. La stanza assegnata era piccolina per tre persone ma pulita e confortevole. Le pulizie ed il cambio asciugamani sono stati effettuati il secondo giorno, ma noi, essendo sempre fuori e non avendo particolari pretese di vivere l' hotel a 360 gradi, non abbiamo vissuto la cosa con particolari problemi. È situato in una posizione super comoda per il centro, che si raggiunge a piedi in 5 minuti.