Ulasan Hotel Sacher Salzburg

Tanggapan dari Properti: Dear every14meThank you for taking the time to share your feedback, and first and foremost, please accept our sincere apologies for our delayed response. We regret that it has taken us so long to acknowledge your review.We are delighted to hear that you enjoyed your stay in our Signature Suite and that you appreciated the magnificent view, the cleanliness of the room, and the overall condition of the accommodations. Your kind words regarding the suite and our housekeeping standards are truly appreciated.At the same time, we are very sorry to learn about the difficulties you experienced with your in-room breakfast order. We understand how frustrating it must have been to place your order in advance, only to encounter delays and communication issues the following morning. Furthermore, we sincerely apologize that the breakfast eventually delivered did not match your order, leading you to decline the meal altogether.Providing a seamless and efficient service experience is extremely important to us, and it is clear that we fell short in this instance. Your comments regarding the order transmission process and the coordination between departments are greatly appreciated and help us identify areas where improvements are needed.Thank you for bringing this matter to our attention. While we regret the inconvenience caused, we are pleased that the quality of the suite itself contributed positively to your overall stay. We hope to have the opportunity to welcome you back in the future and provide an experience that is flawless from start to finish.With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Dear guest,First of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us.We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. It is wonderful to hear that you enjoyed our attentive service, the elegance of your room, and our central location. We are also delighted that our team could assist you in arranging your concert visits and that you had the opportunity to enjoy our famous Original Sacher-Torte.We would be delighted to welcome you again in the future!With warm regards,Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Bewertungs-Agent said: Bewertungs-AgentDear Guest,Thank you very much for choosing Hotel Sacher Salzburg and for taking the time to share such a detailed and wonderful review.We are delighted to hear that you were so satisfied with our service and that you particularly enjoyed our extensive breakfast selection, including the variety of fresh fruits and international delicacies. It is especially rewarding to know that you were able to take in the beautiful views of the river, mountains, and Salzburg’s stunning architecture while enjoying your breakfast.We are also pleased that your upgraded suite with a balcony and bathtub enhanced your stay and allowed you to fully appreciate the unique setting of our hotel. Thank you as well for your kind words regarding the assistance provided by your booking platform.At the same time, we appreciate your feedback regarding the absence of a swimming pool. We understand that this would have made your experience even more enjoyable, and we value your honest comments.It was a pleasure to have you as our guest, and we sincerely hope to welcome you back to Hotel Sacher Salzburg on your next visit to Salzburg.Angélique Weinberger Hoteldirektorin Hotel Sacher Salzburg

Tanggapan dari Properti: Sehr geehrte/r Gast,herzlichen Dank für Ihren Besuch im Hotel Sacher Salzburg und für Ihre wunderbare Bewertung.Es freut uns außerordentlich zu lesen, dass Sie unsere zentrale Lage im Herzen Salzburgs, die luxuriöse Ausstattung unseres Hauses sowie den Komfort Ihres Zimmers so positiv in Erinnerung behalten haben. Besonders schön ist es zu erfahren, dass Sie unser reichhaltiges Frühstück und die gemütliche Atmosphäre unseres Restaurants mit seiner vielfältigen Auswahl an Frühstücksgerichten genießen konnten.Ihr großes Lob ist eine wunderbare Motivation für unser gesamtes Team und bestärkt uns darin, unseren Gästen täglich besondere Aufenthaltserlebnisse zu bereiten.Wir würden uns sehr freuen, Sie bei Ihrem nächsten Besuch in Salzburg erneut im Hotel Sacher willkommen heißen zu dürfen.Angélique Weinberger Hoteldirektorin Hotel Sacher Salzburg

Tanggapan dari Properti: Sehr geehrter Gast,vielen herzlichen Dank für Ihren Besuch im Hotel Sacher Salzburg und dafür, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.Es freut uns sehr zu lesen, dass Sie unsere zentrale Lage, den freundlichen Service sowie die kleinen Aufmerksamkeiten auf Ihrem Zimmer, wie Obst und Pralinen, besonders geschätzt haben. Ebenso freuen wir uns, dass Sie die Pflege und den Zustand unseres Hauses positiv hervorheben.Vielen Dank auch für Ihren Hinweis zu unserem Spa- und Fitnessbereich. Wir wissen Ihr ehrliches Feedback sehr zu schätzen, da es uns hilft, das Gästeerlebnis kontinuierlich zu verbessern.Wir würden uns sehr freuen, Sie bei Ihrem nächsten Aufenthalt in Salzburg erneut bei uns begrüßen zu dürfen.Angélique Weinberger Hoteldirektorin Hotel Sacher Salzburg

Tanggapan dari Properti: Dear valued guestFirst of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us. We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. We would be delighted to welcome you again in the future! With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Dear valued guestFirst of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us. We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. We would be delighted to welcome you again in the future! With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Thank you for sharing your feedback. First and foremost, please accept our sincere apologies for our delayed response. We regret that it has taken us such a long time to acknowledge your review.We are very sorry to learn that your stay did not meet your expectations, especially considering the rate paid and the standards you rightly anticipated. We apologize for the shortcomings you experienced upon arrival, including the room allocation and the service you received from our team.We understand your disappointment regarding the balcony, as well as the room size not matching your expectations. We also regret that your request for a twin-bedded room was not arranged prior to your arrival, requiring an additional adjustment after check-in. We recognize how frustrating this must have been and understand why it impacted your overall impression of the stay.Equally concerning is your perception of the service attitude during check-in. Providing warm, professional, and attentive hospitality is of utmost importance to us, and we are sorry that this was not reflected in your experience.Although significant time has passed since your visit, we sincerely appreciate you sharing your comments. Feedback such as yours helps us to continuously review our procedures and service standards to ensure a better experience for our guests.Please accept our apologies once again for both the shortcomings during your stay and our delayed response. We hope you may consider giving us another opportunity in the future to provide the experience you originally expected.With warm regards,Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Dear valued guestFirst of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us. We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. We would be delighted to welcome you again in the future! With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Thank you for taking the time to share such detailed feedback about your stay with us.We are truly sorry to learn that your experience did not meet your expectations and that you encountered several disappointments throughout your visit.First and foremost, we sincerely apologize for the confusion regarding your room allocation. We understand your frustration, particularly as you had specifically booked a Junior Suite with Sea View based on the room description and photographs available on the booking platforms. We regret that the room initially assigned to you did not align with your expectations and that the subsequent room change did not fully resolve your concerns. We also apologize for any inconsistent communication you received regarding the room features and availability.We are equally sorry to hear about the missing welcome amenities following your room transfer. We understand why this was disappointing, especially since you had intentionally left the treats untouched and expected them to be moved to your new room. This is certainly not the experience we wish to provide our guests.Furthermore, we regret that you felt unsupported at departure. Attentive and personalized service is a core part of the hospitality we strive to deliver, and we are sorry that this was not reflected during your check-out experience.Please be assured that your comments have been shared with the relevant departments for careful review. Feedback such as yours is invaluable in helping us identify areas where we can improve both our communication and service standards.While we regret that we were unable to provide the seamless and enjoyable stay you anticipated, we appreciate your honesty and the opportunity to learn from your experience. We hope you may consider giving us another chance in the future to provide the level of service for which we strive.With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Dear Leon 1008,First of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us. We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. We would be delighted to welcome you again in the future! With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Dear Yaoayao87First of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us. We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. We would be delighted to welcome you again in the future! With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Dear valued guestFirst of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us. We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. We would be delighted to welcome you again in the future! With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg

Tanggapan dari Properti: Dear valued guestFirst of all, I would like to sincerely thank you for your stay at Hotel Sacher Salzburg, as well as for taking the time to share your feedback with us. We truly appreciate your positive rating and are pleased to know that you were satisfied with your stay. We would be delighted to welcome you again in the future! With warm regards, Angélique Weinberger General Manager Hotel Sacher Salzburg