Ulasan Hyatt Place SLC Downtown Gateway

We were on the road for 3 hours and noticed that check in time wasn’t until 3pm so we killed an hour and then went to the hotel at 3. The worker apologized and said the room would be ready in “30 mins to an hour” we said we would wait in the lobby bc we were tired from traveling. The guy said he would text us when the room was done. An hour passed and we check in, sorry the room isn’t done yet. Tired we just sit there staring at the guest service desk. (The lobby is very small, so they should know we are waiting). My dad paces back and forth in the lobby, another lady goes can I help you? Just waiting for our room he replies. (this is about 1 1/2 hours waiting in the lobby. She finally gets us in right before 5pm which was enough time for us to drop off our stuff and head to our 5:45 event across the street. “Oh…. We were suppose to text them” the other worker said who I first spoke to when I checked in at 3. It was a frustrating/exhausting experience for us. Wasn’t worth the $200 I spent