Ulasan Hedon Spa & Hotel

The room that we were allocated looked nothing like the room that we booked and was pictured on their website. The room was miniscule. This a single room masquerading as a double. It did not have the furniture that should have been in the room. There were no bedside tables, there was no armchair, no coffee table as advertised. The room had a long corridor to make up the square meterage of the room but in fact the habitable area was much smaller. There was no room to get out of bed on one side. Instead of the armchair, there was an ordinary chair. The TV could only be watched from the bed but it was mounted on the wall in such a way that it could only be partially seen. The bathroom had good quality toiletries but when the door was open it completely obstructed the hallway, which in my opinion is a hazard. And for la piece de resistance, check the chewing gum stuck on the top of the bed frame. I was charged £267 for this room and I was refused a partial refund for providing a misrepresented room. Their excuse - there are small differences between rooms. Really? That kind of differences? The manager offered an alternative room in the non-refurbished part of the hotel, in the spa section of the hotel but it was dark, the furniture was tired and it smelled horrible of engrained dirt.