We had booked to stay the weekend and were very much looking forward to it. As we had booked only a few days before we weren't too worried about the no-refunds policy. However the day after booking my husband suddenly came down with a serious illness. I contacted the hotel straight away, attaching a screenshot of his NHS app as proof, and although I appreciated we wouldn't get a refund I was hoping that they might change the dates for us. We were completely flexible about coming any other weekend and even offered some weekdays that we could do when they were most likely to have vacancies. We had planned to eat in the restaurant both nights, so if they had an empty room even at last minute when we could stay, they would only have profitted from our restaurant costs, but they were not interested, completely inflexible and refused to modify our booking. I would have loved to stay at this hotel but the whole experience has left such a bad taste in our mouths that I could not in good conscience ever book to stay there again. Family and friends were shocked that they were so unsympathetic. In this day and age I find this a very old-fashioned way of doing things.
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