Ulasan Hotel Waldhaus am See

Amazing and beautiful place! Near the station, available shuttle service. Highly recommended. Helpful and friendly staff.

Enjoyed my stay thoroughly here!

Very good. Am so happy with my stay!

The hotel is in a very good location with convenient transportation, especially the lake view room, which is a double enjoyment for both body and mind. The hotel service is in place, there are many restaurant choices, the taste is very authentic and the price is moderate.

The only negative review I received from this hotel was that it was far from the city center and very close to the train station. The rooms were small and the service was extremely poor. When I made the reservation, Ctrip only had a room for two people, and it didn’t even mention the lake view. My son is 11 years old, so I wanted to book it first and then check the situation. When I arrived at the front desk, which was very small, the waiter saw that I had a baby. After calculating for a long time, she said that I would add 50 yuan for the lake view and 70 yuan for the baby. I agreed and asked her, can the baby have a bed? She said yes. When I entered the room, it was the highest loft on the 5th floor. The elevator only went to the 4th floor. You had to climb up to the loft by yourself (luckily I didn’t even bring a suitcase with me). The window was about 50-60 centimeters wide, and the room was very small. , then the waiter came, looked at it for a long time, and finally told me that the cheapest price she gave me was a lake view room, so there was no extra bed. I said this room was too small. Is it not possible to add an extra bed? I could Change room? At that time, I clicked on the room on Ctrip and asked her if I could change. She said no, there was no room. I think it was written on Ctrip why they said no, but they ignored me and refused to communicate with me later. They wanted to talk to my daughter. Finally, I said, you said you can add an extra bed, and the woman said sorry, and then Just left. I was so angry that I complained directly. After I finished, I ran out for a walk, and then the climax came. At night, I came back, and I asked my daughter to call and ask them to send me a quilt and pillow. She called and asked and said she wanted it. I went down to get it, and I said go ahead, and the baby went down. After a while, she came up very angry and said that she had been replaced by a different waiter. I asked her about her complaint and said that the room she was given was a lake view room, and then she said that the stairs were too narrow. The quilt can't be taken up, so I won't take it. I immediately called to ask why not. I had already paid for three people. Even if there was no bed, not even quilts and pillows? The woman came back to question me about my complaint and said that I was given a lake view room. I asked about the extra bed. You calculated the cost for half a day. I said that there was no extra bed for two people and the breakfast cost was 20. Damn, you said no, she is 11 years old, she cannot sleep in the bed for two people, she has to pay for an extra bed, where is the bed? The same goes for the lake view room. You charged me 50 Swiss Fa (I read it, the one with lake view was probably more than 200 yuan more expensive at that time), and then gave me a small attic room. I asked if I could change the room since I couldn't add an extra bed. The waiter said it was not possible, and then said sorry to solve all problems. Now I want a quilt and you said you can’t get it? Finally the woman said she didn't know about the room. I asked if the quilt could be brought up. She said yes and brought it to me later. This was really the first time I encountered such poor service. I spent more than 4,000 in total to stay in a loft room, and I was furious. Finally, I would like to thank Ctrip. Ctrip's service is very good. Complaints are responded to and compensation is provided. Although it is not much, it can make me feel comfortable for a while.

Great value for money, it must be memorable to meet a family who comes to stay in a fixed room every year!

The environment is super good, looking directly at the lake; There are a lot of fruits for breakfast, and the variety is relatively rich; There is a free steam room, and the service attitude is very good. The room is slightly small, but there is a small balcony with a nice view and sufficient heating

離車站和湖很近，很方便。 沒有到門口的人行道，有段坡要和車一起走比較危險。 房間整潔乾淨，窗對着湖。 洗手間有加熱毛巾架，也有提供一些一次性用品，例如護髮素，浴帽，香皂等（帶了自己的洗漱用具所以沒有拆開不知道有沒有牙刷牙膏）。 整個酒店都有一種類似於木頭的味道，個人不太喜歡。 圖片是在門口停車場拍的。

Kamar bau kurang sedap. Lumayan mahal harganya. Harusnya di sediakan makanan halal karena banyak pengnjung muslim. Meja sarapan sudah di Book untuk orang lain kami sendiri tidak tau ada reservasu seperti itu sampai kami selesai makan tidak ada satupun yg mengisi meja reservasi, sebaiknya siapa yg datang duluan dia bisa memilih meja makan. Karena sangat sia sia di Reserve tp pe gunjung lain dirugikan.

惟一缺點是在小山崗上，冬天很冷，地面很滑，走上斜坡很危險。 環境是一流，湖景，地景，山景全包攬！ Spa很好，但空間不多，十人很勉強。 餐廳和酒吧是亮點。 幸好有專車接送。房間很大，茶包數量充裕。