Ulasan Hôtel Mercure Saint-Malo Front de Mer

都是雅高集團連鎖酒店 比宜必思能高一點，房間很好相對寬敞，早餐豐盛，服務也非常周到。臨海岸線。價格一般。從火車站步行相對比較遠。周圍還是有幾家餐館。去老城比較近。

Bel hôtel face à la mer. Très bon petit déjeuner Personnel agréable

This hotel doesn’t deserve 4 stars. The entrance lobby consists of a leather sofa and a receptionist desk, it is everything but welcoming. The main disappointment remains the room and the ensuite bathroom. Absolutely awful decor and a ridiculously tiny bathroom! No 4 star amenities either in it… We booked this hotel because we only stay in Mercure hotels when we visit a new city/ region but also because the photos shown on the website were very appealing. Well this hotel has been recently renovated and the vibrant colours are gone and have been replaced by a very old fashioned 70s style wallpaper. They should have updated the website photographs but didn’t bother!

Unwelcoming, unhelpful and rude receptionist (female). Room was gloomy with dull decor and an uninspiring view. Disappointing one night stay (thank goodness it was only one night) at the start to our holiday. We have stayed at this hotel before but never again.

The location is great, right over the road from the beachfront, we had a partial sea view which was fine. The room was clean, a few maintenance issues which we notified reception about which weren't attended to during our stay so we left a note when we departed, no big issues though. Of interest was the bathroom which had a fabulous walk in shower, good water pressure and temperature, but the hand basin we had was simply enormous and stuck out from the vanity so you were far away from the mirror to shave and put on make up, it was very strange. The decor of the room was the old mission brown, not sure if it was old or refurbished but not the freshest of colours! Breakfast was excellent, as were the breakfast staff. However, staff at reception weren't the best, we were kept waiting for long periods while staff sat at the computer near the bar and only after 15 mins did they attend to us. A guest had left a bag on the reception couch which wasn't investigated until we told staff about it. We felt sorry for the only staff member we could see on the Friday night of our stay, she had to staff the reception area and attend to about 15 guests in the bar all by herself. The bathroom downstairs hadn't been cleaned by 0800 on the Saturday morning after the Friday evening guests. The hotel has so much more potential, staff need to be invested in, they are worth it!

Located right on the sea front, the rooms are comfortable and we had a great view. It is an easy walk along the promenade to the delightful old town, with its ramparts, bastions, restaurants and bars. The shower was great, which you cannot say about many hotels in France. Parking was easy to find but Paybyphone did not work and a surprising number of machines were not functioning

Charming seafront hotel - rooms facing the beach have a breathtaking view- day and night- and pretty perfect to watch the stunning sunset from. Rooms were a decent size and well equipped with storage space. The art on the walls nods at your location- arty photos of fishing boats and that sort of thing.The bed was very comfortable. Bathroom absolutely fine, decent showers and water pressure. The staff we met were friendly and spoke English when our French let us down! Parking is a bit of a pain because you have to find a spot anywhere in the streets around the hotel which isn’t great. The breakfast is served in the only food/drink area- it also houses the small bar for drinks in the evening. It’s nicely decorated and the breakfast was good with lots of pastries, hot options such as eggs etc. The coffee machine is a little disappointing, would be nicer to have fresh coffee but all the Accor hotels we stayed in use the same machines! This room did tend to get rather warm and stuffy when we were there - a storm had blown through the night before but the winds were still very high so opening a window meant it blowed a gale indoors! So if there is air conditioning it didn’t seem to work. An easy walk to town and pleasant environment overall. We would stay here again with our fingers crossed for a good parking spot!

Location was great. (And this is the reason why I give it 2 stars but not 1) Room was below average: the worst of Mercure that I have ever seen. It is not better than any Ibis. And the room was still dirty after cleaning (see pictures). Air-con doesn’t work properly. Service was a disaster: it is incredibly understaffed during the august high season. There is often a queue on the reception desk. The receptionist is also the bar man/women. It seems that there is no additional staff outside the breakfast time. If you have any questions/requirements for them, you can expect the answer: “no, I can’t/I don’t have time/we don’t have this”. Staff just ignore you when they see you. Facility is a disaster: 1- they often claim that they have a parking shared with Ibes, in reality, they only have 5 spaces and no one get parked there (wondering if their staff uses the parking personally?). 2- no restaurant/dinner They treat Accor members as a s**t: as we were not happy with the room so we mentioned “we are gold member with Accor, is there anything that you can do?”, the receptionist cut us off by saying “there is diamond member staying here and we can do nothing for them”. Overall it is the worst experience I have ever had with Mercure or Accor in general (as Ibes is better than this Mercure). Anyone should avoid this hotel to save your holiday. Any average hotel/Airbnb would work better. The booking is not under my name, if Accor want to investigate further, we can share the booking detail.

Why only 2 star? I stayed at this hotel ten+ years ago and thought it was nice. and a good location. So months ago . as an Accor member. I booked a "Classic Room with the Sea View." for three nights. I really enjoy watching the sea, especially in Northern France with 6+m/18ft+ tides. So our room is actually on the third floor with a small window view. Large windows are on the 1st and 2nd floor.. At the reception, they said they are fully booked (no surprise) and some guy behind the counter (not the receptionist) gives me some attitude and says I should have requested a big window. Excuse me, but the big window is in the reservation picture!!! On top of that, this room has a big support post in the middle of the room, next to the bed. A real nose breaker in the dark. So BEWARE... If you want a good sea view, order a room with a large window. Otherwise, the hotel is OK. Clean. People are friendly. Good breakfast. Quiet.

Chose Hotel as near Ferry for early departure. It was a surprise Gem. Along the Seafront and outside the Old Walls. Do like Mercure Hotels. Always reliable. Early access to room. Reception Staff helpful and pleasant. Gorgeous Seaview from room. Elevators. Lots of Restaurants nearby. Comfortable room, tho tiny but had everything, even a little table and chairs. Good size bathroom with an amusing double door. Could be Bathroom or bedroom door. Very clever. The Bar was attractive and we had a free drink. Easy to walk along the Sea Wall back to the Walled City. It was near the Gare - Bus and Train and posh Restaurants nearby. The Corniche was good.

This gets 1star as the hotel room was super clean and the location is very good. But 4-5 times in the night, people sat at tables in the internal courtyard - smoking and chatting below our open window. The cigarette smell was disgusting. We arrived to find hotel parking full ( at 3pm) so spent 45 mins driving round snd round crowded tiny roads looking for a space - then walked long way carrying all luggage. This was very stressful indeed. The breakfast was excellent - and plentiful hot food, selections etc as you would expect. Would never stay here again due to the lack of parking but mainly the cigarette smoke, which I guess was the night desk man?

Hotel is in an excellent location and the staff was friendly and helpful. The staff we interacted with spoke acceptable English. We needed a triple and this was one of the few options that was anywhere near the walled city area. The hotel has elevator service for all but the top floor...which is where the two triple rooms are located. So, please keep in mind that you will need to haul luggage up a flite of stairs. Also, pay attention to the skylight. that's you're only view of the water. As long as the weather is acceptable, make sure you open it up and get some air and you can look through it. We enjoyed our stay, but I probably wouldn't wish to stay in the room for more than 2-3 nights.

We wanted somewhere with a view and an easy walk into the Old Town of Saint Malo, safe parking was also a criterial and the Mercure fitted our requirements. We arrived on a warm and busy Sunday afternoon, we had arranged parking in advance directly emailing the hotel (they have an arrangement with the Ibis round the corner), but when we arrived there was street parking directly outside that was free which we used. Some of the hotels in the centre of town feel a bit more claustrophobic with access and parking presenting a problem. We had been travelling for a month and had a lot of things in the car, but didn’t want to empty everything for just one night, we felt the car was safe on the street immediately outside. The member of staff at reception was friendly and the check-in process was quick and within no time we were in our sea facing room on the second floor. He also helped with a restaurant recommendation and booked a table for us. The rooms are not huge, but absolutely adequate. There was a kettle with some sachets of coffee/tea and a bottle of water. The bathroom had a bath with an overhead shower. It was well ventilated and bright. The really star of the show was the fantastic sea view. We had the windows open so we could enjoy the sound of the waves below and we loved the views towards Île de la Cézembre, Fort de la Conchée and le Fort National. The Seaview rooms get to experience spectacular views of the sunset. In the morning were were able to watch our ferry coming in - good to know it was on time. Although there is a road directly outside it was not busy at night and we were not disturbed by the any traffic noises. It is a 10 minute walk into the old town from the hotel along the seafront. St Malo is busy, so worth doing your research and maybe booking a restaurant in advance. We were only here for one night, but if you have time, definitely walk along the seafront and/or beach and explore the old town. We decided not to have breakfast which is served on the ground floor, instead we found a local bakery and sat on the beach with a croissant and coffee.

The hotel is right in front of the beach and a short walk to the walled city. Parking on the street in easy and cost is very reasonable (night parking is free). COULD BE BETTER: the temperature in the breakfast room. Way too cold!