Yelf's Hotel

ROOM 37- Absolutely Disgusting and Traumatizing Experience – Avoid at All Costs! If I could give zero stars, I would. Our stay at this hotel turned into an absolute nightmare. At 4:00 AM, I woke up in sheer panic when I felt something flickering inside my left ear. To my horror, it turned out to be a large bed bug that had crawled INTO MY EAR. I’m still dealing with discomfort and the psychological trauma of it. My partner and I immediately got up to inspect the room and were disgusted to find it heavily infested with bed bugs — on the pillows, in the bed, crawling on the carpet, even on the sofa. It was like something out of a horror film. We immediately reported this to reception and simply asked to be moved to another room for the remaining few hours of the night. They refused, saying nothing was available. We had no choice but to sleep in the reading room like refugees, exhausted, frightened, and angry. A staff member finally showed up at 7:00 AM, apologised, and processed a refund — but claimed they were unaware of the infestation. I find that impossible. The infestation was so obvious and extreme, there is NO WAY housekeeping or management hadn’t noticed it. This was neglect and irresponsibility of the highest order. We had an 8-month-old baby with us who was in that room for almost an hour as this was the only room available out of the other 2 we had booked. The thought of what could have happened is chilling. To top it all off, we had to throw away personal belongings because we didn’t want to risk bringing bed bugs back home. I deserve more than just a refund — I deserve compensation for the property I had to dispose of, the sleepless night, and the mental and physical distress we endured. This place is a health hazard. DO NOT BOOK HERE unless you want to risk your comfort, your safety, and your sanity.

Very nice hotel. Great location.

Great central location - helpful & efficient staff