Ulasan Le Méridien Riyadh

酒店是新開業 什麼都是新的 這是我選擇酒店的第一標準 很有設計感的酒店 工作人員尤其是迎賓小哥非常熱情有禮貌 笑容😊讓人覺得很温暖 地理位置也非常好 去哪裡都很方便 離地標性建築國王塔也不遠 床品也都很乾凈舒服 超預期所以給了全五星好評

5000美金放在背包裏放在了酒店一天，直接被調包成50美金！這家酒店服務員中有賊，大家以後一定要當心，沒有必要不要再住這個酒店了！賊店，還好意思説是五星級酒店

酒店很好，服務很好，就是特別貴

很滿意 酒店很新 服務很好

前台小哥熱情好客。房間乾淨衞生。

Amazing choice in Riyadh all the staff was polite and professional and special thanks to Mr. Saeed front office manager wich was very professional welcoming and very helpful. From the time we arrived they made us feel comfortable and looked after even though was a short stay it was very enjoyable. The room was clean,spacious,so comfy and with a breathtaking view. Again thank you and see you again!

The hotel is amazing and the location is great. Big thanks for Mr. Abdulaziz Mamdooh at reception. He was helpful and made my booking great. Facilities were very helpful and has gym and swimming pool with view. The restaurant was awesome and enjoyable. The room was very modern and comfortable.

I've been a frequent guest at this hotel due to its convenient location near my meeting venues. I must extend my heartfelt thanks to the amazing Le Méridien staff, particularly Mr. Wael, who has been exceptionally welcoming and exemplifies outstanding customer service. He always ensures that my stays are as comfortable as possible, often with generous upgrades. The entire staff consistently delivers warm and accommodating service. On my most recent visit, I was upgraded to the executive suite, which I thoroughly enjoyed. The suite offers a stunning panoramic view of Riyadh’s bustling cityscape and radiates both space and luxury. This hotel has become my preferred choice for both business and leisure trips, and I look forward to returning time and again.

A modern hotel with exceptional service from the Reception with a free upgrade to a Suite. Anoop Koshy & his crew in the Milwan restaurant greeted me every morning with a smile. Everyone there seems to know my name and know what I drink for breakfast. Special drinks to special dessert were offered, we really enjoyed the food. We enjoyed our stay here. Reception was kind to offer complimentary use of the lounge. Room was clean and spacious. We will definitely stay here again the next time we are back. Thank you for a wonderful stay.

Lovely staff. Vinith cleaned the room. Such a kind man. So mentioning him. All other staff from management down were awesome. I enjoyed my stay very much and will return very soon. Thanks to everyone. Rooms spacious and clean. Lovely beds. Rob

Having stayed in this hotel for close to 100 nights this year due to a business trip, I cannot rate this hotel any better than this. Despite the 5-star rating, service level is not reflective of this, especially compared to other Marriott chain hotels with 5 star ratings. 1) Do not expect to be blown away but staff friendliness or competence. The only exception is the Club Lounge team - Ranjit, Christian, and Mohammed - who are only that provide a service expected of a 5 star hotel, and an honourable mention to the concierge team and porters who make effort to make a guest feel welcome. 2) Front desk staff scarcely seems able to deal with the simplest request and tasks, such as issuing correct invoices, sending invoices to mail that is in system or accommodating room preferences. 3) Housekeeping is abysmal - expect missing bathrobes, inadequate cleanliness, and no laundry bags. Despite calls to reception daily to have those items provided, teams either do not communicate among each other or are completely oblivious to providing a quality service. Even on weekends, when the hotel is mostly empty, it is a rare occurrence that housekeeping will come around before 4 or 5pm, usually upon one's inquiry to the front desk whether the entire housekeeping staff is on vacation. 4) Breakfast service in the hotel restaurant during weekdays is decent enough, with attentive staff. However the weekend shift will regularly need half an hour or more to fulfil a breakfast order, despite low levels of occupancy. There is no breakfast served in the Club lounge, and evening meal service there is very limited and repetitive. 5) Laundry is collected irregularly, and the hotel is prone to losing items given to laundry service, with a lot of guest effort needed to locate them, if even possible. Finding another guest's laundry returned to one's room is not uncommon either. 6) Assigning a correct amount of Marriott points upon check-out seems to be low on the list of priority for the front desk staff. 7) Absolutely zero effort (with the notable exception of the Club lounge team) is made to feel long-term and repeated guests feel particularly welcome. I have never witnessed such level of nonchalance towards this repeated guests, and that is most uncharacteristic of the 5-star hotels in the Marriott chain. 8) Rooms are decently large and furnished contemporarily, however, despite the hotel being relatively new, the signs of inadequate upkeep start to show. Unfortunately, solving the equipment issues - such as repairing a non-fully-functional TV seems to be low on the list of priorities, requiring multiple requests to address the issue. 9) Rooms on higher floors suffer from noise that is probably caused by rooftop installed AC units and is rather bothersome, even to the level of preventing a good night's sleep without earplugs. The sound insulation between rooms seems decent enough, however is not adequate at all towards the hallway and the atrium. 10) The advertised turndow

Unfortunately this can’t be rated as a 5 star hotel. Despite providing feedback to management the cleanliness standard is very bad and has not improved over the several weeks I have stayed in this property. The gym is probably the worst 5 start hotel gym I’ve been to and is extremely dirty. You can see sweat accumulating layers on the machines. Not to mention equipment is dates and many non operational.

It was my first time here and I was impressed by the decor and cleanliness of the lobby and I had dinner at the Milwan restaurant where they had the seafood night on that day. small but a very good spread I must say. And the service was equally good. Chef Nur Nobi was very sweet and made sure we enjoyed the food and the service.

The hospitality of the Milwan staff is incredible, they always welcomed us with big smiles They made an extra effort to organize a surprise birthday cake for our daughter, which made her really happy.. Thank you for the warm and welcoming experience..