Hotel Nacional Rio de Janeiro - Oficial

Overall a nice trip, and a pretty fancy hotel for the price. I would consider it more like a 4**** hotel than a 5 star, personally. highlights: - beautiful lobby and view from our room of the mountains, beach, etc. - kind people at the desk and otherwise. very safe inside even though neighborhood is a bit sketchy at times. - great bed, windows, bathtub, etc.. - affordable as an american for level of service. - spa and rooftop restaurant are amazing. gym is great too! dealbreakers: (may stop me from booking next time) - wifi was basically broken the entire time in our room, and in the hotel at times. less than 10mbits, and no signal in most of our room. front desk said several times they'd fix but I don't think they have the ability to actually fix it. many other people had this issue as well. at a 5* hotel, this should not be happening. major issue, had to do meetings in the lobby to get it to function at all. - breakfast is *good* but definitely caters towards a local brazilian diet (very few options for vegans). as a vegetarian, I'll just say I ate a lot of eggs and cheese. but hey, that's brazil so not digging on the hotel too much on that. - elevator is incredibly busy, and there were times where it literally said "not available" and we had to wait 5 minutes to actually use it. - there are *TONS* of families with kids in and around the pool when we went. so environment was quite loud and crazy most of the time. they do timeshares so I think mostly big families frequent the hotel. - we booked and paid extra for the *Junior Suite* (with a large living room as well as bath). the front desk gave us the *room with bath* which ended up being nice.. but is half the size, and refused to put us in the junior suite room, even after showing the reservation. this may be a Trip.com issue instead of the hotel.. but they didn't offer any compensation or flexibility for us. trip did refund us the difference in price though. overall, its a great deal for the price, and the architecture is amazing, the room is nice, good water pressure. horrible wifi and very few vegetarian options made it difficult to recommend again, but we liked our stay nonetheless.

EXCELENTE HOTEL E UM QUARTO GRANDE E BEM EQUIPADO, A UNICA RECLAMAÇAO A FAZER E DAS TOALHAS QUE SAO PEQUENAS E FINAS, PRECISAM MELHORAR ESSE ENXOVAL.

Decent hotel . Not a 5 star but a decent 4 star . Missing some bits to be considered as a 5 star. Shout out to fernando and marcio who were excellent staff round the pool . Making sure our drinks were full and always with a smile . Also Monique are cleaner was excellent and attentive to our requests. Reception staff that done our check in and check out were very good as well. Found it slightly odd all the sales people trying to sell time shares all over the hotel . Breakfast staff were great and happy . The evening staff not so much . Overall it was a good stay and good value for money

The hotel is very good location also but room service is very bad even don’t have shampoo and brushing teeth also when call them need that’s things they give next day

EXCELENTE ATENDIMENTO, QUARTOS NOVOS, LIMPOS, OK, VISUAL MARAVILHOSO. COMIDA MUITO BOA TAMBÉM. QUEREMOS VOLTAR VAMOS RETORNAR.

Although slightly out of the way, the views and proximity to the beach are excellent. However, the service is quite poor and way below international standards. Most staff stand around and play with their phones (even the life guard). Breakfast is basic and doesn’t change from day-to-day. Some of the restaurant’s food is frankly embarrassing for any type of food outlet. The chefs should be quite ashamed to send it out. The pool is area is nice but worn out. No one cleans it during the day and tables are dirty. The loungers have seen better days. English language is quite rare apart from the receptionists, which to be fair, they’re probably the best staff there. The potential of the hotel is there - just needs good management and training. Do better!