Riale Imperial Flamengo Reviews

Really lovely hotel in a nice part of Rio. Staff are really friendly and helpful, especially as I speak English and everyone else is speaking Portuguese. The room was lovely and clean and the cleaners came here everyday to freshen up the room, put fresh towels in the bathroom and change the sheets. The pool was lovely and very quiet which made the experience much better. I didn’t have breakfast at the hotel very much but the one day that I did, there was a good variety of food. Can’t fault this hotel, very pleasant and would definitely stay here again.

I stayed at this hotel for 2 nights with my partner. All the furniture in the room is old and the cooling system has no control because it was old and it is only manual and I have 2 buttons only on and off. There is no other option to adjust the room temperature. Breakfast is between 6 and 10 am and at 9 am they run out of some food and they don't refill it. It is not worth the price you pay for booking a room in this hotel.

1. first of all, this hotel is not a 4-star hotel, and the main image with which the hotel is presented does not belong to it, the hotel has 2 floors, an old building, not an image of a new glass building, and this aspect is very important, because the Trip.com application should provide correct information, and not mislead customers. This information should be corrected urgently, because I consider myself deceived. 2. the only good thing about this hotel was the staff, who jumped to help us every time, were polite and extremely helpful, I liked this aspect, but ... 3. the hotel is extremely unkempt, the rooms are relatively ok, but the first night in the room we had cockroaches everywhere, the next day they changed our room and we ended up in a room that had a crooked bed frame and the mattress was lying on one side, so I fell out of bed. The third day they moved us to the third room, which was more ok, but the mattress was only defective on one side, but the bathroom smelled extremely bad. In the end I left it like that because I didn't want to stay 4 days to change 4 rooms. 4. Breakfast, the most unpleasant experience. The food was so bland that you wouldn't say you had anything to taste, it wasn't varied, it's clear that I would have preferred to eat out than at the hotel. If you still offer breakfast, how is it possible to charge for an expresso or a cappuccino? The free coffee offered was something in a filter, which was not drinkable. If we were in Brazil, one of the coffee countries, and we paid hundreds of euros for 4 nights, is it possible to pay for a coffee at breakfast that was overcharged? The fact is that it was one of the worst experiences at a 4-star hotel (which I repeat is 3 stars) where the kindness of the staff cannot compensate for the lack of quality of the accommodation services, the staff score 5 out of 5, the hotel score 2 out of 5, the breakfast score 1 out of 5. I believe that the hotel management should reconsider the quality of the information and services offered! Thank you!

Great choice for exploring Rio with perfect location

This is an extremely impressive hotel i have ever experienced. The most impressive aspect is the service and Diego is a legend! Everything you need can be solved and managed by Diego super, professionally, systematically, precisely, prompt and warmly, just like magic and miracle. if I could score higher, I would have given triple so high as full score for Diego's service! I am really really glad to recall the days in this hotel!!!

Nice hotel, comfortable room. The staff was friendly and helpful. Close to shops and metro.

The facilities are a bit worse than those of the central hotels in Sao Paulo, but the price range is very reasonable. The sanitary conditions are average, and the toilet has a bit of damp smell

Great accommodation! I like staying at the Riale, especially because of its location in Catete, close to the subway and the Museu da República, shops, restaurants, pharmacies and the Flamego park, which is a wonderful tourist attraction in Rio de Janeiro. However, I still think the hotel needs to be renovated. The daily rate does not match the accommodations offered. The cleanliness is excellent and the breakfast is reasonable. However, when the room key card did not open the door, I had to walk back to the reception through the huge, hot hallways. I stayed in a room with an air conditioner so old that the noise did not let me sleep well. I shared the room with a friend and we could not use the bathroom in private because the bathroom door did not close. The staff is very friendly, but they forgot some cosmetics in the shower and did not even contact me to let me know, which I thought was rude.

The service attitude is good, the room is also very clean, but the room is a little small. The location is excellent, the transportation is convenient, and there are complete dining facilities and supermarkets around.

Great option for exploring the city. Ideal location near the metro and in a crowded area, which is very important for safety in Rio. Has its own paid parking in the courtyard. Nice staff. Good breakfast. The restaurant is also open for dinner, the food is delicious, the prices are reasonable.

Comfortable room, polite and helpful staff, well located, close to the subway, good restaurants and tourist attractions and good price, however the bathtub was very dirty, even having hair and dirt stains.

The hotel is old and therefore leaves something to be desired in some aspects. The air conditioning, for example. The hotel's strong point is its staff. It's impressive how dedicated and polite they all are.

My experience was perfect, my wife and I loved it, we were very well received, very well attended, the breakfast was magnificent, so many options that we were lost when choosing, lol, it was the first time of many that we intend to return. The receptionist Hugo was super attentive both on the phone and in person.

We loved the hotel. Well located, close to all kinds of shops, subway, beautiful museum. Attentive staff, special mention to manager Cláudio and receptionist Hugo! Great breakfast. Excellent value for money! We will recommend it and will be back!