Pullman Riga Old Town (Renovated 2025)

I think this hotel would do itself a favor if it was branded as a four star hotel and leave fewer people disappointed. The first room we received was nothing like the rooms advertised in the pictures. Simple, with a blank wall and a tiny window overlooking a small hideous backyard. The bathroom sink was in the middle of the room, giving student dorm vibes. I think the hotel should advertise these kind of rooms separately from the rooms that have a closed bathroom. Luckily, the friendly frontdesk staff managed to find us a better room with a separate bathroom and I am very grateful for that. The breakfast was also disappointing for a five star hotel. The first morning we could choose between three kinds of bread: toast, extremely dark bread, bread with berries. The second morning the bread with berries was exchanged for bread with truffles. Sounds fancy but we would have appreciated a more "normal" bread or buns to choose from. The buffet breakfast has fewer variety and lower quality than most four star hotels I have stayed at. The coffee from the machine is almost not drinkable, you can't have barista coffee even if you are willing to pay for it. The a la card breakfast menu has good poached eggs and caprese salad. The waffles are extremely sweet though and come with whole chunks of sugar in the dough. All sweet pastries are either extremely sweet or have no sugar at all.. What makes the breakfast bearable is Johnny, who is super eager, friendly and tries very hard to give you a good experience. The rest of the breakfast staff look super unhappy though and as if they were just thrown out of bed. Pullmans seem to have a weird towel policy, as its not the first time I experiencd that their rooms come with two large and two small towels only. No separate towel to wash your hands, no face towels. As I prefer to wash my face with a fresh towel, we asked for another towel at the front desk but it never arrived. We ended up taking extra towels from the cleaning staff's trollies whenever we needed them. I stayed at the hotel to celebrate my birthday. Even though the booking was in my name and they received my passport upon check-in, I did not receive any form of birthday surprise. I know some guests received surprises, and maybe you need to have an Accor status level to do so. But I was still disappointed to not have received even a small card saying happy birthday. Overall just a very disappointing experience. It is my second stay at a Pullman and the second time I am disappointed, so I will just stay away from Pullmans in the future.

The location to old town was perfect! The room size was big, bed comfort was excellent, the check in/out process was easy, the staff were all very kind and helpful. I stayed 3 days & would do it again. If you are on the fence, don’t be. It’s excellent. I opted for a quiet courtyard view which was very cool. The A\C worked perfect,I was able to drop the temperature of the room to very cold, just like as I prefer. 10/10 recommend

The bed was very comfortable and the hotel was quite clean and newly refurbished however there were too many basic errors and design choices / management choices that are not up to the level of the other 5 star hotels in Riga. The mini bar was ridiculously expensive I mean 2 or 3 times as much as other hotels in the city and they had the nerve to charge me for a drink I don’t consume. They have apologised since and I’m waiting on a refund. The tiny tub if almonds were listed for 14 euros for example. No hooks in the bathroom for clothes, no shower screen on the bath, limited buffet options for breakfast but decent Al a carte options, furniture in room not comfortable, no proper wardrobe, rug in the room but covered by the bed, no teapots or large mugs for tea. My advice is only stay if the rate is about 1/2 of the other 5 star hotels in Riga.

The hotel is in the city centre. The check in process was ok and it could be better. The room also is ok and could be improved a little bit mor

Wonderful hotel. Exceptional service and friendly staff, extremely clean and centrally located , quiet but very central. Highly recommend great bar and comfy lobby, excellent breakfast

Clean hotel, stunning reception, comfortable beds, hot showers really helpful staff. Breakfast was superb. Enjoyed the stay :)

The location is fantastic, right on the doorstep of Riga's beautiful Old Town, making it perfect for exploring the city on foot. One handy tip for anyone arriving by Uber or Bolt: the app won't allow a drop-off directly in front of the hotel, so just set your destination to the National Theatre nearby and it's only a very short walk from there.

The Pullman is a very upscale hotel, centrally located in the old town of Riga. Getting here from the airport was easy, and the check-in was smooth. The staff greeted me with a smile and provided tips about Riga. The room was clean, spacious and you could tell its been recently renovated. The Spa facilities left a bit to be desired, with a tiny pool and a sauna that didn't get too hot. Still, the restaraunt in the hotel made up for it with excellent food and service. For the price paid I was blown away. Would definitely stay again.

Very good service. We came with the early flight, and they gave us a room already 8 a.m. instead of 3 p.m.