Ulasan Grand Sierra Resort and Casino

Overall good experience for the price. The facilities were good and adequate for our needs.

It is a very clean hotel! It could use better signage for parking but the staff was pleasant and helpful.

Arrived at the Lobby around 3pm on Christmas Eve and waited 40 mins to check in. Only 2 check in counters were open. Bad service, shame!!!

Grandest Resort in all of Reno !!!!!

I ordered food to be delivered to my room once. It was missing half of what was supposed to be there. It was also 35 minutes late from when they said it would be delivered. And it was cold. Another night I was waiting for the front desk to pick up the phone for 50 minutes. At 10pm. Another night the two front desk agents I talked to were very confused. The first one gave me wrong info, and the second one corrected what I was told, but then sent me away to come back later. I really like GSR, and I really enjoy the pool, the rooms are beautiful, the nonsmoking rooms are great, etc. But I do feel they could use a massive customer service training overhaul.

Pool wasclosed without a notice when booking also front desk assistant was rude as hell

Kids love the pool

I like the location and it was quite

We like to stay again

Fun place if you have kids.

房間蠻大的，看上去比較新。整個酒店佔地特別大，現在淡季，人不是很多，住着還挺舒服的。一樓有個星巴克，可以對付一下早餐。

Reno也算是西部比較著名的旅遊城市，酒店水平雖説比不上維加斯全套設施，但是總體衞生和環境還是可以打出4星。 valet是免費的，衹需要付小費，酒店入住會收取$35的景區服務費，跟維加斯酒店是一個套路。 作為一個公路旅遊網上的城市，房間衞生環境非常棒，房間內有一次性的洗漱用品，但是牙刷需要跟前台索要。 房間裏的大床床品，尤其是床墊，是我住過最舒服的，什麼香格里拉，ritz，凱越，永利都輸了，這個床墊是真的感覺躺在了雲上！ 因為是公路旅行要趕路，遺憾沒有體驗樓下的各種餐廳，但是24hr的甜品和pizza味道很好價格也很公道！ 總體：4.8✨

第一個晚上普通的房間應付我們，在我們強烈的要求下，第二天換成了訂的威斯坦房…… 雖然給了一些coupon作為補償，但是根本沒有機會花出去人太多了！買早餐也不能用。

去Reno住酒店最好體現的一次，酒店房間空間大而且新，沒有難聞的煙味，酒店自助餐價錢合理，雖然種類不算多，但是新鮮好吃！再去Reno會再去這酒店！