I recently had the opportunity to stay at the Tropicana resort in Alibaug with my family and friends. While I appreciate the timely room allocation, I must express my disappointment with the overall experience. The cleanliness of our rooms left much to be desired. The bathtub was not cleaned thoroughly, and there was an unfortunate incident with a lizard in the room, which, despite multiple requests, wasn't promptly addressed, causing distress to my children. Additionally, our requests for a baby cot, cutlery in the evening, and an extra bed were not fulfilled as expected. I had to wait until 10 pm at the reception to get the extra bed, which was quite inconvenient. The most concerning incident occurred when I witnessed a dead rat in the pool. Although the staff, including someone named Pritam, attempted to handle the situation, the response from an operations head named James was less than satisfactory. The denial of working CCTV cameras near the pool was perplexing. Considering these issues, I feel compelled to share my feedback, not only as a matter of cleanliness but also as a safety concern for guests. I sincerely hope these issues can be addressed to improve the overall experience for future guests.
Terjemahkan