A group of 25 senior citizens originating from Tenerife, Canary Island, arrived at this hotel on 11/05/24 round 8-9pm local time. Female front desk refused to accommodate two of the group guests, complaining about the room was hot, the A/C was not functioning, she refuse " the customer is always right". The female front desk insulted the intelligence of the patrons thru her comments to them. Between the group leader and members, rooms were change to #408 still the room was hot the A/C did not function, the front desk abuse the group guest stating, "you do not like it here leave". If you are insulten dependent and need to have it refrigerated, rooms do not offer small refrigerators, insulins are kept in the front desk locked room, NO front desk associates. A/C in the room did not function till 4 am the following morning. No small refrigerator No Fans Available Rude Front Desk Night Make Up Mirror two way did not Function
Terjemahkan