Ulasan XANA DELUXE HOTEL(Qingyuan High-speed Railway Station South Bank Park Store)

The hotel is very good with good location and the stuff are very nice and the breakfast is good. I got a very beautiful view for the river.

that's okay. convivence , can walk anywhere in the Centre. buy food ,

Good!

Never, ever ... ! ! ! ! ! ! ! ! ! ! I've stayed in so many hotels, but I've never had to call Ctrip customer service for help! A sense of consumer powerlessness! It was too hot to sleep! I called the front desk, but they were probably playing and said the air conditioner only had heating mode! How is that possible? Tell me to open the window and let some fresh air flow! ! ! ! ! ! Outside the window is the busy traffic on the road! ! ! ! I told you to ask your leader to handle it, and then nothing happened! After I called Ctrip customer service, I received a call back saying that the leader gave me a fan! ! ! ! ! ! ! I'll stay at the hotel! ! ! Not staying in your staff dormitory! ! ! ! ! ! ! ! ! It was so boring until dawn...

Look at the pictures. I got off the train at 10:30 to go to Qingyuan Chimelong. It was too late. I thought Chimelong was too far away, so I stayed overnight and moved to Chimelong Hotel early in the morning. I booked it because the reviews were very high. The child took a bath at 11 o'clock and wanted to go to bed as soon as possible. I lifted the quilt and found something like **** behind the pillow. I called the front desk and an older sister came in. The first thing she asked me was how I did it. I said: Are you asking me? It's a bit ridiculous, right? Am I going to touch your **** in the middle of the night? Then the elder sister said: It wasn’t me who did it ~ probably the last customer, I: Who said it was you who did it Then the elder sister said the third sentence: What do you want! Me: ...Are you asking me? I just wanted to sleep cleanly. She said she would find her boss, and then she called someone and asked me to change the sheets. It was almost 12 o'clock. I had to ask her to get a new pillow and bedding with my child, but I was so sick that I didn't sleep all night. I'll use this as a reference when I want to book a hotel later. The hygiene is too bad, and the service is not good, but it's true that the room is quite big after moving from a hotel in Hong Kong.

I stayed here once last year and it was pretty good. Coincidentally, my friend also chose this hotel this year. The environment and other aspects were still satisfactory as always, but I didn't expect that sleeping at night would be so miserable. The weather just happened to be turning cold, so I turned on the air conditioner and heater at the lowest setting. The noise was also very loud, with a constant buzzing sound in my ears. Combined with the strong wind outside, and the hotel's windows not being tight, the wind was howling at irregular intervals, making it difficult to fall asleep. I finally fell asleep because I was sleepy, but in my daze I could hear not only the generous buzzing sound of the air conditioner, but also the humming sound of the glass windows and the strong wind from time to time, which was really driving me crazy. I had no choice but to turn off the air conditioner at around two or three in the middle of the night, but the wind was getting stronger and stronger, and the music outside the glass window was getting more and more exciting. When I was checking out in the morning, I went to the front desk to report the problem with yawning and dark circles under my eyes, but the front desk clerk just kept saying "OK, OK, OK". Very perfunctory. Please, fix your air conditioner and windows. No matter how well decorated it is, if customers cannot rest well, there is no point in having a hotel.

I am very satisfied with the environment. Strictly speaking, I am very satisfied with the scenery outside the window. The large floor-to-ceiling windows facing the sea are very comfortable. The room is big enough. but! ! I clearly made a note of special requirements the night before, the room must not have any odor and must be clean! As a result, I changed three rooms in a row and all of them had bugs! The hotel staff explained that the first lady who handled the problem was considered the minister? Very well handled, great service. I was quite satisfied! The young lady probably had no more options until she found this little bug in three houses in a row. Asked the manager! The manager asked the guest what he wanted, and the lady directly replied that the guest just wanted a room without bugs! As a consumer, this is not too much to ask! After all, I was staying in a hotel, so I didn’t make any requests to the hotel! It took a while to get water while waiting for the room change! To be honest, the hotel’s crisis public relations services and handling of customer complaints are quite poor! I also made it clear that I didn't need a breakfast coupon because I couldn't get up, but the hotel manager still gave it to me! This is what I don't like. Because the guests don't need it. The hotel did not take into consideration that the guests were tired after a day of sightseeing and just wanted a room without bugs to rest. The service was not good enough while making us wait for a room change. This is very infuriating.

The room is clean and spacious, but the noise is very loud. The glass has poor sound insulation, and the sound insulation in the corridor and next door is also very poor, which greatly affects the sleep at night.

I was very satisfied with the upgraded room type I exchanged on Ctrip. It was the most satisfying room type I have stayed in after so many times. The floor-to-ceiling glass windows on three sides made the whole room look very spacious and bright. I will definitely stay in this treasure room next time.

The hotel facilities are still very new, the environment is good, and you can see the scenery of Beijiang River outside the window. The room has a bathtub for bathing, and you can also connect to Bluetooth to listen to music. The breakfast is also good, the children like it very much, the service is also good. In short, the experience is very good

I have stayed in countless five-star hotels at home and abroad. Every time I go to a place, I search all the local hotels. This time I was attracted by the romantic queen room. The floor-to-ceiling glass on both sides has a panoramic view of the river. I only looked at it before booking. Photos, after checking in, I was not disappointed at all. Next time I come to Qingyuan, I will book the Goddess Romantic Queen Room in Xi'an. The character ratio is super high. The view alone is worth the price. The children are very satisfied with the bathtub in the room. The bathtub and shower are built in Together, no matter how you play, you won’t get the room wet. Children have more fun staying in the romantic king-bed room of the Goddess of Xi’an than staying in the Qianli Hotel. The park along the river opposite the hotel is very beautiful, suitable for a slow walk. The customer service at the front desk is warm and courteous, and the room is cleaned. It's clean, and although the hotel facilities are not as good as Qianli, the view is still worth coming back.

Ctrip's room upgrade service is useless. They won't help you upgrade at all. The breakfast is average. Before leaving the hotel, I found that the room door lock was broken and could be opened without a room card.

Very good 👍🏻Good location, good breakfast, good service, good air-conditioning, enough cold water and hot water for showering. The breakfast buffet is also very good. The hotel is in a good location. It's almost a big shopping mall. The service attitude is very good.

The front desk service is very good, especially the two young ladies had a very good check-in experience. The room is very large, with a bathtub, and there is music in the room that can be connected to the river view. The building below is like an airport, and there is a pier opposite where you can take a cruise. This is a very satisfactory hotel for this trip and I recommend it to everyone.