The resort a bit far from city centre and most of the staff cannot communicate in English. There are no clear instruction or English translation detail instruction when check in or printed on sight. The telephone call even no simple english for housekeeping, general line, spa, transfer, price, open hour etc. all have to ask ask ask and ask, no one can give detail explanation. This is the most frustration part. In line with the resort which is far from city centre, when I am asking the hotel manager via email on the transportation, there is no helpful and useful information can be provided neither on its web site. I totally not understand all the stuff is not user friendly for overseas customers. If this is the case, I think the hotel should write down it is only for local user.
The most terrible things we happen is we buy the ticket to the top of hill for visiting Animals, we saw the bus driver (obviously totally no English or something u can easily spot this is the suttle bus) and ask if he is the one who drive us to the top. He only spoke Korean and point somewhere by his fingers in a very rudely attitude. at the same time, there is another group HK visitors who waiting there 15 minutes without any staff or instruction to tell them how to ride on suttle bus. And Of course we did not get on the bus as we are not sure where it goes. then the bus driver drove away and leaving us in the frozen -17 degree and wait for another one hour suttle bus. We later ask another staff pass by and understand this is the bus we missed. In the entire carpark, only we (5 ppl) and another family (3 ppl), I dont understand why the bus driver will drive away and leave us there for another hour. It is totally up sad us and very disappointed.
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