Hotel Sagar Ratan

Having stayed at other WBFDC resorts in the past, I thought the govt accomodations in Bengal had really improved. But sad to say that this property still belongs to the earlier age. The gardens are well kept but the rooms were very dissapointing. They are decorated with cheap looking and badly maintained furniture (we were in super deluxe room). The bathroom was smelly and had a big hole for water drainage through which insects and worse could've entered from outside. The quality of food was OK but the dining room was always dirty and only staffed by two old people who unfortunately cannot keep up with the service when the room is full. Worst is the 'chalta hain' attitude of the manager, Suman Kar. He is mostly seen lounging outside his office but never bothered to check with the guests on their well-being or never visited the dining rooms during lunch or dinner times. Whenever we spoke to him, it appeared as if the guests are a burden to him and he would have been happier if the rooms were rather empty.

Location is good. Food is outsourced with limited option and average quality. Amenities were below par. Services by mr. Prashant needs to be appreciated. We had booked accommodation and food for three persons, but only two of us stayed. We couldn’t cancel one person’s stay in the facility although we tried on multiple occasions. Neither the hotel was willing to refund the cost of stay and food for one person who didn’t show up.

Huge area amidst of forest. needs improvement especially restaurant. Rooms are OK. 5 hours drive from Kolkata. Ample parking space. precaution to be taken for kids against insects & flies. Kids play area is there. one suggestion: please include complimentary breakfast like WB tourism as WBFDC is priced same as WBTDC or any other state tourism property.

Excellent place to enjoy the beauty of nature. Location, accommodation & service are all very good. The only Premium room has most of the facilities except WIFI. However, Super Delux room wash rooms need one rack in front of basin & a partition between shower & commode. Staff & " Bon Surokha Committee" run canreen people serve with care & love. Food is good & reasonably priced. Overall - an excellent experience.

Stayed here on March 21, 2022. It is a Forest Department property with a huge area. But the problem is it is about 11 km. away from the Garpanchakot temple which is the main attraction of the place. The hotel rooms are huge and comfortable but needs upliftment. The services of the staff are a bit slow to satisfy. The food in the hotel restaurant is good but low in quantity as per price. Overall a good govt. property with the scope for improvement.

Bathroom fitting s were not working properly, rooms were not properly equipped, foods were not available, dining missing

Horrible experience. The staffs and the proprietor were bd mannered and refused to open gate at 5 am. Beds were shabby. Total wasteful experience

My stay was ok. Rooms were small compared to standard room and tv was not working. Staffs were quite good and their behaviour too. They really helped us when ever we faced any problem.

Breakfast is okay although they do not have a restaurant, hygiene and safety are substandard, electrical outlets do not work, no complementary water bottle or tea kits are provided, no geyser is provided as promised, only one caretaker who has to be called over phone for every need, terrace is full of empty whisky and beer bottles, overall uncomfortable stay