Hotel dekat Old Town Square, Prague

Love the room, huge space, space for dining and kitchen simple cooking, with all utensils available in the room. bathroom was huge, quiet place, nearby to the attractions and tram station, walking distance to many places including the prague main train station (not with luggage). Highly recommended this hotel for small family and vacation.

Ridiculous staff refused to return stored luggage I stayed at this hotel for two nights. The room, facilities, and the staff who checked us in on the first day and greeted us at breakfast were nice. When I checked out on Friday, Sep 13, a staff member even offered to store our luggage before we asked. Everything was satisfactory up until this point. Later that afternoon, we returned to the hotel and asked a middle-aged male staff member at the front desk to retrieve our luggage. He said we could not get our luggage until 4 pm, pointing to my storage receipt, which had a number 4 on it. I have never heard of such a ridiculous rule or any reason why a hotel would refuse to return stored belongings to their owners at any time of day. It just didn’t make any sense. We repeated our simple request, and my friend added that it was an emergency—we already had a taxi waiting outside (parking was difficult, and it was raining heavily), and we didn’t have much time to get to the train station to catch our FlixBus at 3 pm. Still, the male staff member refused again, with a stern expression, repeating the same nonsensical reason. Running out of time and patience, my friend yelled, “Are you kidding me?” At that point, the staff member finally admitted he was joking and took us to the storage room to retrieve our luggage. We were in such a hurry that I didn’t have the time or presence of mind to confront him further. If the hotel values feedback, I hope this male staff member is made aware that this “joke” was not appreciated and that his behavior was highly disrespectful of our time. Our sense of urgency was clear—if he knowingly decided to “tease” us in that moment, it shows a completely unacceptable level of disrespect. I don’t intend to discourage people from booking this hotel, and it’s unfortunate, as all the other staff we encountered and everything else about the hotel were otherwise excellent. This one staff member, however, turned what could have been a perfect experience into an unpleasant one.

The hotel is in a nice location for getting around Prague, very central to the train station and to the old town both within a ten minute walk. The staff was really helpful when we arrived, even letting us check in early. The room itself was nice enough although there was no hair dryer or iron which was a little frustrating as I checked this before I arrived to know if I needed to pack either. We had a city view room so it was very very nosey at night and did not have a good night sleep either night we stayed along with the rooms air con not working either we couldn’t open the window too cool down because of the noise. We had breakfast included which was really nice, it was a breakfast buffet, we didn’t struggle to find anything to eat.

The hotel is located near the bus and train stations, making it easy to access all the popular tourist spots within walking distance. The reception is helpful, offering 24-hour service via WhatsApp. The staff was friendly and always available to assist with any questions or requests. We booked a double room, which was clean and well-maintained. The smart TV allowed us to connect our phones to watch dramas. The room size was adequate for two and we can open both our suitcases comfortably. Although we didn't opt for breakfast, there are several supermarkets and food options nearby, making it easy to find meals. All in all, we had a nice stay and would highly recommend this hotel to anyone looking for convenience in their travels in Prague!

The hotel staff were friendly and helpful. They recommended tours and places of interest, as well as a map for reference. The view from the hotel room window during the New Year's Eve celebration plus infront of hotel were the best.

I have 2 bookings and one of the booking was cancelled but don’t know why and reception couldn’t give me an answer. I was very frustrated, why my rooms were canceled when it’s all paid for. Overall for a Hilton chain brand, reception was very unprofessional.

Hotel was in great location and very clean BUT the reception is shared with a public building where the entrance is shared with the viewing tower at the top of the hotel so guest share the lift with the public and some times there can be 20 people waiting for the lift and the reception area is tiny no where you can sit and wait for taxi or your pick up. Should have separate lift for paying guests. Also some of the security at the door entrance are extremely rude. Rooms where quite big bathrooms where very clean & modern. Photo is at the top of hotel from viewing tower. Guests get free pass for viewing tower. Great choice at breakfast.

Location is great, easy to get to downtown area and away from the noisy area, it’s the best of both. Despite some minor issues with the room, it got resolved quickly and professionally. Staff is very friendly, especially the manager David who has gone extra miles to help us during our stay. Bed is very comfortable, shower has good pressure. Breakfast is great, lots of choices, we only had dinner there one night and it was really good. We like Prague a lot and will definitely return to stay in this hotel.

Very nice and clean Hotel. Breakfast was good but not special. The location is really good. Lots of restaurants close by. Walking distance to the old town.

Excellent customer service - the welcome and friendly staff made me feel like a valued guest. I also appreciated the thoughtful extra touches, such as a bottle of water on arrival and departure. Room was comfortable, quiet and spacious. Breakfast was also very good - my only advice would be to go early or late if possible as it can be very busy. The location suited me fine - it's a half hour, pleasant walk to the old town or bus and tram services leave from outside the hotel. I'm not sure what facilities the hotel offers, eg a fitness centre, as I didn't look for them. Overall, a great stay and excellent value for money (in January)