W Prague

Awesome experience and ambience. Lovely ala carte breakfast menu.

不推薦！非常不推薦！這家酒店的系統有很大問題。首先明明在網上付款了房費，到達酒店的時候前台又要讓我反覆付款，最後溝通解決了。然後在入住的第二天晚上，我們收到了莫名其妙的消費扣費，去跟前台溝通是系統又刷了一次我與授權。我們離開的時候是半夜，前台又一次要求我付房費，我們反覆溝通説已經付過了，並且把conformation郵件給他們，總之就是折騰了很久才讓我們走，最後耽誤我退税時間。 然後酒店的服務人員其實都挺專業的。然後他們的温泉體驗非常非常棒，員工也很熱情。 但是房間窗户不能開，廁所抽風系統也不好很悶。雖然員工都很可愛，但是不推薦這個酒店。

房間的設計衹能説完全不符檔次。關鍵是服務不行，入住就搞半天，刷授權都刷了兩筆，還説沒成功。行李生偷竊了我的三包煙，並且抽走了一張20歐元。一個個都是想要索要小費的樣子。

裝修很特別 富麗堂皇 房間不是也不大 比較有設計感 難得在歐洲能住上新的酒店

Amazing hotel. One of the best I’ve stayed in. The customer service is amazing. Every staff member was exceptional and welcoming. Titanium status and was treated exceptionally well. Late check out was provided and offered at check in. Was upgraded to a suite which was epic . One of the last comfortable beds I’ve slept in . Welcome beers were provided. Which was a nice touch. The wet areas of the hotel were amazing . Only critique would be to warm up the jacuzzi a little more in winter. It was all very relaxing . After using the sauna/steam they have a walkthrough shower experience which is epic !!!. Gym is well equiped and well maintained and clean, as is the entire property. The breakfast in the restaurant was one of the best breakfasts ive had in a hotel anywhere in the world . Once again all the staff amazing . I truly can not say a bad word about his property not its staff . Everything and everyone was truly amazing !! Must stay in Prague !!!

From the second we stepped in up until we checked out, this was hands down the best W experience I’ve had out of all the W’s I have been to. We were checked in by Raul who was really friendly upon check in and even helped us get an early check in. The room was really beautiful and they even prepared a cake as we were celebrating our anniversary. The whole hotel was so beautiful that it made you want to just stay and hang out the whole day. Denisa from the concierge was a real star. She was so excited to give us a walk through of the hotel and showed us to our room while also offering to give us recommendations around Prague. The next day, we were heading out after check out and she caught us at the door just to say goodbye to us, her energy is just amazing. AWAY Spa. The facilities are top notch and aesthetics are so on point, but what made the place stand out was the warm hospitality from Tim and Tomoe who took the time to get to know with us even though they were busy keeping the away spa in tip top condition. The AWAY spa team even went out of the way to prepare a small gift for us to have a beautiful memory of W Prague, I really admire the effort and attention to detail as they remembered our names even though they see so many guests everyday. W Lounge In the evening we went to the W lounge, the DJ and atmosphere was great. We were taken care of by Veronika who we thought were the W insider because she was giving us such great recommendations in Prague. we were telling her that we were disappointed that we could not go to the ABOVE Rooftop due to the strong winds and big shoutout to her and Bond for arranged for us to have a tour of the rooftop and to Guiseppe for taking us on the tour. It really is WHATEVER/WHENEVER at the W. Michael also took care of us and gave us even more recommendations and shared that he was going for a competition soon (ALL THE BEST!) and brought us to Minus One afterwards where we were taken care of by the wonderful Maria. As someone who works in the hospitality industry, this has to be one of the best hospitality I’ve experienced so far. Everyone had great energy and i could see their passion for the industry. I will always recommend this place to anyone visiting Prague.