W Prague

Awesome experience and ambience. Lovely ala carte breakfast menu.

不推薦！非常不推薦！這家酒店的系統有很大問題。首先明明在網上付款了房費，到達酒店的時候前台又要讓我反覆付款，最後溝通解決了。然後在入住的第二天晚上，我們收到了莫名其妙的消費扣費，去跟前台溝通是系統又刷了一次我與授權。我們離開的時候是半夜，前台又一次要求我付房費，我們反覆溝通説已經付過了，並且把conformation郵件給他們，總之就是折騰了很久才讓我們走，最後耽誤我退税時間。 然後酒店的服務人員其實都挺專業的。然後他們的温泉體驗非常非常棒，員工也很熱情。 但是房間窗户不能開，廁所抽風系統也不好很悶。雖然員工都很可愛，但是不推薦這個酒店。

房間的設計衹能説完全不符檔次。關鍵是服務不行，入住就搞半天，刷授權都刷了兩筆，還説沒成功。行李生偷竊了我的三包煙，並且抽走了一張20歐元。一個個都是想要索要小費的樣子。

裝修很特別 富麗堂皇 房間不是也不大 比較有設計感 難得在歐洲能住上新的酒店

Beyond delighted at our recent stay at the NEW W in Prague. It was worth the wait!! The location in town is great. A 10-15 minute walk to all of the major sites. The decor and architecture is so pretty and comforting. I cannot say enough about the staff. They truly made us feel so welcomed and looked after. Many smiles, and greetings by our names. Check in : Tomas (thank you for the lovely tour of the property). Bar: Kylie and Pierre: great wine & cocktail suggeations. Concierge: Mikael & Denisa (You guys rock!! Loved the restaurant recommendations!!) Olga at breakfast. (Yes the eggs Benedict is delicious. And the ginger shot. Yum). The room is so beautiful. We even had dinner one night at the hotel. our suite was beyond fantastic!! Such a comfortable bed! The housekeeping staff went above and beyond. There was an extra touch that brought me to tears!! There were butterflies 🦋 🦋🦋🦋 placed in the room! A beautiful personalized note for us as well. And the butterflies location were moved again the following day. Delightful. I told the front desk and concierge how much this touched me. (Krisalisbutterfly) Upon check out we had a special picture (thank you Max) of Prague and butterflies & lovely hand written messages from the staff. Something I will treasure. Maria @ reception 🫶 We can’t say enough great things! We hope to return someday soon!! The spa: so fabulous! The downstairs bar! Loved our post dinner cocktails! Everything top notch!!

I never write reviews for hotels but we've just spent a wonderful weekend at the new W Hotel in Prague and I cannot recommend it highly enough. From the beautiful aesthetics to the welcoming staff (Maxim on reception, Denisa the concierge and Maria the maitre d for the cocktail lounges downstairs to name a few) we feel very spoiled. Breakfast was included in our rate and the a la carte menu and buffet were delicious. Nothing was too much...from the glasses cleaning kit left next to my glasses in the room to the turn down service we would love to come back and stay again!