Hotel Eden Roc

This is by far one of the most amazing hotels I’ve ever stayed at. It was like a slice of heaven; the most amazing and accommodating staff and what a view! I wish I could wake up at the Eden Roc every day.

Shout out to Pascal, Tony, and Mario! An exceptional stay in Positano. We kicked off our honeymoon here, and it was a truly magical experience. This is the place where you ball out and get to reap the benefits mightily including a sweeping view of the city and sea along with delicious breakfast served by the enthusiastic restaurant head chef Tony next to the pool which all also overlooks the Hotel’s stunning views. Along with breakfast, they have all the amenities you need and a gym, although it was a “surprise” cost we noticed at checkout (200€). Other non-inclusive packages like flowers and balloons, wine, cake, excursion trips, and massages were also top notch. The second restaurant on the main level, Roc Pizza and Steak, is absolutely a must here in Positano. Their calzones and pizzas were amazing. Hotel Eden Roc is somewhat pricey of a stay while the walk back up-hill from the center of town can be grueling at times, but you are actually getting your money’s worth here especially if you get the jacuzzi suite with the sea-side view. Thank you!

If you are even considering booking this hotel then look no further. The place is amazing. Staff are next level helpful - rooms are great, location is spot on with incredible views and the bar and restaurant are top notch. We travelled as a couple with a 6 month old baby and its fair to say our baby was treated like a celebrity. We had a fair few drinks in the sky bar and always great service. We even dined at the restaurant one evening and the food was out of this world. The restaurant wasnt cheap but was certainly value for money.

The hotel is beautiful. Our suite is super clean everyday. The location is convenient to dining and shopping areas. Most of all, the staff at Hotel Eden Roc is one of the best staff I have ever had the pleasure of meeting. They’re so helpful, warm, accommodating and cheerful! They made our vacation so memorable! Thank you Hotel Eden Roc staff for everything! Bellissimo!

We were on our honeymoon and it was exactly what we needed. We could walk to restaurants easily or eat at the hotel. We could go to the beach or stay by the pool. The staff was very helpful and friendly. Food was amazing.

The place was amazing and the staff was fantastic! Close to everything! And the view!!!

The front desk/concierge were so friendly and kind. They Helped with all our requests promptly with a smile. A surprise bottle of champagne and free mini fridge were an unexpected treat. But the best of all was the 1) beautifully decorated spacious room with a large balcony, 2) the most gorgeous views of sea and town of Positano 3) fantastic food/restaurants and 4) gracious service. Tony at breakfast was a hilarious character that put smiles on our face as he met our every need. And finally a big thank you to the chef for making my son pancakes 20 minutes after the kitchen was closed. Small things but all tolled made this a special place where we were made to feel special.

Great stay! Service was excellent — above and beyond. Tony, in particular, made an impression with his enthusiastic hospitality at breakfast. Great views from the property. The room itself was minimalist and simple. We enjoyed relaxing poolside. We stayed in peak season so I will say I believe the hotel was overpriced. My only piece of feedback is that I’d recommend the hotel send a welcome email / communication, prior to arrival, so folks know the options for checking their bags with a porter, along with transportation to the hotel, should they arrive by ferry. That was a miss for us. Traveling with luggage, uphill, in the middle of a heatwave, in peak season, was a tough start in Positano. Little did we know, there are porters at the bottom of the hill, who can help make it easier. :)

Overall this is beautiful place. Absolutely 5 star for location, hotel amenities and food. However staff is the worst. I have never seen so much discrimination to those who dies not arrive in limo and flash expensive bags and label clothes. Only 3 people among all staff were super nice. The receptionist Pascal, Tony -a breakfast manager server, and a cleaning lady. Everyone else are just terrible, mean and rude people. They look at you with such judgement that you just want to never ask a question. Be aware 1. Gym has to be booked in advance for an hour at the time only. Concierge booked another couple at 9 for my time and that was terrible. Not enough space to move. Although the couple was very nice, I still think this was not a acceptable for 990$ per night not to have at least 1 hour to yourself. Also gym hours is from 9-6 and people want to workout early 2. Pool is beautiful and views are amazing and the best in Amalfi cost. But there is no service. Well actually there is order at the bar self served service. Bartender asks for tips even though he does not actually serve you a drink. If you don’t he just slapped the book in front of my face. And the drinks are very expensive. 40 eur per drink. Will I stay here again - absolutely NOT. And Toby advise anyone else. There are a lot of much nicer hotels. But be prepared to flash a lot of money or you will not get good service. Just terrible