Ulasan Sheraton Grand Mirage Resort, Port Douglas

Wonderful hotel as always

酒店環境還可以，之所以給超級差評，因為酒店幫我們按排的小型七人巴士，我的小包忘在車上，護照卡身份證還有二千多澳幣里面，酒店一直借口說找不到是哪家車行司機，幾個小時也沒消息。直至我去警局報警，警察打電話過去問，他們又說cctv沒拍到我拿過包，又說車里也沒有，我是在餐廳吃飯1:40買單，1:50上去大堂坐車，包包放在車里的。總之就是推脫不肯負責找出司機給我，我沒想到一間國際五星渡假村會做出這樣事情。酒店負責叫的車可以告訴我找不到哪台車，報了警又馬上草草告訴警察說幫我找了找不到。中間幾個小時也沒聯絡我說找不找到啊，明知我要護照登機。這樣一間完全不負責任的酒店大家入住真的要小心。我一整晚拿不到酒店身無分文，全都因為酒店幫我按排車导致。如果我直接自己叫uber 還可以找到車主不要現金拿回證件。但酒店不肯交出司機和車牌，異國他鄉我真的不知道怎麼辦了

ホテル内には大きなラグーンプールがあり、ホテル内でリゾート気分をたっぷり味わうことができました。ポートダグラスは時間の流れがゆったり感じられてとても居心地が良かったので是非ともおすすめしたいです。

真的非常爛 室外pool沒有safe guard 水深2米2沒有任何sign 設施老舊房間內空調嗷嗷漏水一晚上 室外環境是好看的 住過最爛的度假酒店 manager一個個全部拽的高高掛起🙄🙄

設施比較老舊 但是酒店還是可玩度比較高

超級超級差的經歷，無論陳舊的設施、還是幾乎沒有的服務，都完全稱不上五星標準，三星都是勉強，大家千萬不要定園景別墅，在犄角旮旯處，酒店自己員工都找了半天，住進去宛如坐牢，你想去哪都去不了，非常憋屈，想去前台換個房型，就要在暴雨泥濘中走20分鐘，於是打了三次電話催促酒店派小車來，苦等一個小時，才姍姍來遲，到前台發現不止我們一家想換房，因為真的差到，我寧願多花一倍的錢也要換房，然後第一次遇到加錢都死活不讓換房的酒店，就這樣折騰到下午6點，我決定放棄，退掉後面4天的預訂，然後回房坐牢至第二天天亮，能看清周圍路之後，能出門之後，迅速更換酒店，史上最差的喜來登沒有之一。最後，感謝一位亞裔工作人員，因為苦等不到酒店小車，傍晚，長者和孩子在大雨中艱難跋涉回房，一位亞裔員工看見主動邀請他們上車，送了一程，因為別墅巨難找，員工自己都找了半天。總之，千萬別去住，非常不值

Absolutely beautiful excellent service beautiful location and resort of my choice for sure Clean food amazing Reception luggage everything Can’t complain about anything Thank you

The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.

It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing

Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.

The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back

Great holiday amazing pools/lagoon rooms were nice. We got out there just before the cyclone

My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.

The pool was very clean and very peaceful , because so many to choose from not crowded at all.