Staff are excellent in all areas, helpful and friendly. Hotel is very tired inside, lacks any atmosphere in restaurant and bar areas, background music played quietly would enhance this. Food in restaurant is very repetitive, having said that you could find something to eat most days. I must say the breakfast choice is by far the best meal of the day, lots of choices both hot and cold. Evening meals lack choice, same veg, same potatoes most nights.Two other SBH hotels on the island offer themed night but this one doesnt, having said you can book to travel to others for the themed evening, but would have been nice for this hotel to do something on a similar nature. If you dont have your own transport this would be a costly night out for transport costs. Pool area offers lots of different areas for you to sit in peace and quiet or have the main pool madness with families so thats good. Always lots of sunbeds available most of the day, but be aware some are broken and wont allow to prop up. Lovely view into the ocean. My main concern is the bar areas only seem to have 1 person serving most of the time so in an evening queues can be long, so order 2 to save queuing again.You can serve yourself soft drinks and beer from pumps. Bedrooms are quite spacious and cleaned daily and replenished, but again need some loving care, very dated. it was my husbands birthday whilst we were there and a bottle of wine and 2 glasses were left for us which was a lovely gesture and also the offer of decorating a table in the diningroom for us. Overall value for money was ok but definitely 3 star and not 4 star as advertised. It seems to be the "poor relation" compared to the other 2 hotels in the chain on the island, nothing that a paint job and ambience could easily put it back to where it needs to be. Would we visit again? doubtful as it lacked love!
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