Window to the Tower

Unfortunately, I left my car key and passport at the property. They only returned the car key and kept the passport. Moreover, they proceeded to lie to me about mailing the passport to my home address. I blocked the passport and reported them to the police. Please be careful with your belongings.

These people are con artists. Asked me to cancel my booking through a well known website and deal direct with them. Stupidly I did it. On arrival with 4 kids they said we needed a second room as we couldn't fit in one room... despite having confirmed the numbers all along. Then they asked me to pay 400 euros for a 230 euro booking. I showed them the emails on my phone when they argued it all and that Id misunderstood. Room for 6, all written in emails and confirmed with them. I think these scammers thought that being late on the day of arrival and travelling with kids they'd have me cornered, but luckily I could walk out having been asked to pay cash and immediately booked better rooms nearby and for less. They are full of it, deceptive fraudsters and the room they showed me was like a 1980s youth hostel. Filthy with dirt and dust and poor quality furnishings. Lucky escape here. If you have a booking cancel it immediately and go elsewhere!!! I found a lovely place not far from here for half the price at 7pm in peak season. Glad I'm an experienced traveller with the confidence to say no and to deal with this sort of hassle even with young children with me. 30 mins later we were checked in and off tomorrow booked meal and the next day at the tower for our booked ascent. Don't be fooled. Read the similar experiences on here and other websites too.

Here are the facts, judge for yourself: Location: very good, close to the Tower. There is indeed a side view to the tower. You cannot reach it by taxi because it's in the pedestrian area. That also means you can't order a taxi to the airport, particularly at night (!). The closest meeting point for taxi orders is close to the tower, at Hotel Kinzica Reception: does not speak english, but google translate does the job. All in all it was not a problem. You will get a lot of keys: one for the building, one for the overall apartment / floor, one for the first door towards room 4 and one for the room itself. The big key is very tricky to use. Room (this if for room 4): double bed, desk, small couch, closet, cable tv (99% channels are Italian and dubbed in Italian). The room was very cold, we had to use 3 extra blankets. There is an A/C in the room, but since the room is tall and the A/C an older non-brand, it barely makes a difference in terms of warming up the room. Small mini-bar in the room with 2 beers and a juice. Bathroom: for room 4 you pass a small private hallway to reach the bathroom. The faucet was in a poor condition, shaky. Since it was cold overall, the towels provided were not getting dried. The drainage of the sink was barely working. Cabin shower ok - you get one sample of shampoo and one sample of shower gel for the whole stay (one per person). When I say sample I mean something the size of a teabag. You have a hairdryer. Wi-fi: poor connection. At least in the evening it was fading in and out. Breakfast included: the included breakfast means that you go at the restaurant downstairs and hand them a card. Colazione italiana means a coffee and a croissant. You will be told that breakfast is available at 8:15, but it's actually 8:50 which for us made it useless 2 days out of 3. Kitchen area is common and you can use the glasses and dishes available.

Pessima esperienza. Appena arrivati ci troviamo per 30 minuti in centro pisa con le valigie aspettando che qualcuno venisse ad aprirci. Ci dicono che non si sono fatti trovare perché si erano persi la nostra prenotazione e.... sorpresa, ci danno la stanza per una sola notte a fronte delle 2 prenotate senza nemmeno venirci in contro con il prezzo. La sfortuna vuole che durante la notte mia figlia non stia bene con l'intestino e facendolo presente a chi gestisce mi informa che non ho alternative, devo lasciare la stanza. Riassumendo: non hanno rispettato la prenotazione, non ci sono venuti incontro per il disagio, Pisa non siamo riusciti a visitarla perdendo anche i soldi degli ingressi prenotati e per finire ci siamo trovati per strada con la bambina che non stava bene. GESTIONE VOMITEVOLE

Meno male che sono stata solo una notte!!proprietaria praticamente assente,ci ha accolto,se cosi si puo dire,solo al telefono...anche il check in lo abbiamo fatto al telefono!!lasciati da soli in una struttura che oltre tutto ha per tutto il tempo il portone aperto(e guai a chiuderlo)quindi anche poco sicuro.le camere orrende,secondo me le foto sono state fatte in un altra struttuta e non in questa,televisione non funzionante,frigo staccato,materasso bassissimo e duro,...bagno....dotato di:una gran puzza di fogna,una marea di calcare nella doccia,una boccetta di sapone per le mani quasi finito e una mini bustina di bagnoschiuma che non basta nemmeno per una doccia.abbiamo ricevuto informazioni in merito alla colazione dal bar convenzionato e non dalla proprietaria!!!assurdo. Un consiglio alla proprietaria:invece di spiarci con le telecamere...sia piu presente nella struttura.non si possono incassare solo i soldi

Camera quadrupla, come prima vista pensi: che bella! Nella realtà, tutto il contrario. Formiche in camera, bagno pietoso (sporco e vecchio), materasso del divano letto inesistente. Colazione del bar: nessuna scelta. Brioches e cappuccino. Consiglio il posto solo ed esclusivamente per la posizione. Il resto, mi dispiace ma deve essere rivisto tutto.

het stinkt er, eigenaars zijn onbeleefd. insecten overal. het ontbijt trok op niets en er was geen toren te bespeuren door het raam. de bedden zijn hard en vallen uiteen. ze verkopen je een parkeerticket die achteraf niet legaal blijkt te zijn.

Camere sporche. Sull'armadio due dita di polvere. Materassi scomodissimi. Mio figlio ha dormito su una poltrona-letto ! Porte che non si chiudono bene e da cui entra luce esterna. Personale molto scortese accoglie senza mascherina e neanche chied il Green Pass !! Chiedono pagamento in contanti e non rilasciano ricevuta ! La colazione si fa in un Bar con un misero cappuccino e un cornetto mignon. Tutto il resto si paga a parte ! Assolutamente sconsigliato ! Nella zona si trova di meglio allo stesso costo.