Hotel di Pantai Nai Yang / Nai Ton, Phuket

Great stay for families. Kids loved the pool and play area. Staff is all very friendly and always willing to help and lend a hand where they can. Food is good every morning there was a different menu for the buffet. Good food to get a good start to the day. Close walk to the beach with very little crowds. The area is quiet if you just want to get away from the busy crowds.

The room is nice sized and perfect for a single or double traveller that doesn't need any services. The room is inexpensive with nice bed and small but functional balcony. It has a good little massage place next to the front desk, overpriced, but everything is in Phuket. It's drawback is there is not much to do and the beach area is small and swimming isn't allowed. It's beautiful and the apartment rents scooters to ride around at a somewhat reasonable rate. It does have some good restaurants and, as stated, beautiful tropical views. However, the whole area doesn't get started till late in the morning and shuts down early. Overall good place to stay if you want to be a little more secluded and away from patong and the night life.

I have stayed at this hotel twice before, and I don’t know what happened this time. The staff didn’t seem as helpful, almost as if were bothering them. With the exception of the restaurant (the manager in the restaurant is really excellent, always checking up and having a friendly chat with everyone) and bar staff, the other staff seemed annoyed when we asked something. For example, when we arrived we noticed we were missing face towels. I called the front desk to ask for towels. The lady said she would send towels over. After about half an hour and the towels still not arriving, I called again, and I could hear by the way she responded that she has clearly forgotten to send the towels over. Kept waiting and waiting, still nothing. Eventually when we went outside later that night, we found someone had simply left the towels on the table outside the room. Also, one day we were waiting for the staff to come clean the room. I went to the front desk to ask when they were going to clean the rooms, because nobody had been there yet and we were in need of new towels. The lady said they only start cleaning after 2pm, which I thought was strange, because shouldn’t they clean the rooms before guests start checking in at 2pm? I got back to the room, and then realized it was already 2:30pm. Eventually about 4:45 they came around to clean the room, so I assumed that’s the way they do it at this hotel. But the next morning they showed up at 9am to clean the room, just very inconsistent. Also, on our second last day at the hotel, we got a letter stuck to the door, reminding us to check out at 11 the next day because the staff has to clean the room. Where is this coming from? My third time staying at this hotel, and this is the first time I received this note. We have never checked out late before, so I really don’t get it. It’s also really nice that they have the private beach, but it’s very dirty. They try to clean it up, but they don’t throw the trash away. They simply pick it up and throw it on both sides of the beach. Me and my girlfriend saw a lady (a guest staying at the hotel, not hotel staff) picking up trash on the beach, and decided we were going to help her. I went to the bar and asked for a trash bag, and the 3 of us picked up trash on the beach as much as we could. Luckily we made a friend that way. Like I said, I’ve stayed at this hotel and this was my third time, but I really feel like the standards have dropped. Now the main things about this hotel is just the private beach and the proximity to the airport. I will think twice before booking a stay here again. I feel there are hotels for the same price and cheaper that offer better service with more helpful staff. I just really want to thank the manager (the older gentleman with the white shirt in the restaurant) again for your excellent service. You are a star.