Michael Gendelman
5 Maret 2025
A Terrible Experience – Avoid This Hotel!
I had high expectations for this so-called "5-star" hotel, but my experience was nothing short of a nightmare. The air conditioner in my room was leaking non-stop, creating a huge puddle on the floor. When I informed the staff, their solution was to move me to another room—at 1:00 AM!
To make things worse, they insisted that I sleep in a room without air conditioning in the middle of the humid Thai heat. This is completely unacceptable for a hotel that claims to be luxury. The staff showed no empathy, and their only concern was getting rid of the problem rather than fixing it.
The service was unprofessional, the management was unhelpful, and the overall experience was miserable. Do yourself a favor and stay far away from this place!
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