Paresa Resort Phuket

We stayed at Paresa Resort expecting a luxurious and peaceful escape, especially considering the steep price and its advertised five-star status. Unfortunately, the experience fell far below expectations, primarily due to a serious lack of privacy and underwhelming service. The villa we booked included a “private” pool and balcony area — one of the main reasons we chose this resort. However, this space was far from private. Guests staying in the villa above ours could easily look directly down at us. In fact, they repeatedly peeked their heads over the edge, watching us while we were trying to relax. On multiple occasions, they even splashed water into our area, completely ruining any sense of comfort or seclusion. It was uncomfortable, intrusive, and honestly unacceptable for a property of this level. When we raised our concerns with the hotel, we expected a professional and understanding response. Instead, we were met with skepticism. Despite sending them clear video evidence of the issue, they insisted on verifying it themselves before deciding whether we even deserved a room change — which already felt dismissive and unhelpful. Eventually, a staff member came to assess the situation and acknowledged that our concerns were valid. However, the “solution” they offered was even more baffling. The alternative room they showed us had less privacy — exposed from multiple directions, as if privacy wasn’t even a consideration. It felt like they completely missed the point of our complaint. For a resort that markets itself as an exclusive, five-star retreat, this level of customer care and room design is unacceptable. We left feeling disappointed and frustrated. There are many beautiful resorts in Phuket that offer true privacy and genuinely care about guest satisfaction — unfortunately, Paresa is not one of them. If you’re looking for privacy, attentive service, and a true luxury experience, I strongly suggest looking elsewhere. This was not worth the money, and we won’t be returning.

Super nice view and friendly people ! The food is great too. It is not very convenient to the Kamala downtown though, takes 15-20mins ride. Order a car via Grab 10 mins in advance.

Excellent place for retreat. Nice staff, good food and big pool