Paradox Resort Phuket

Very good location. Clean and quiet beach, just few meters away from the hotel. Staff was very polite and willing to help all the time. Hotel amenities were so good, swimming pool with bar, quite nice.

The hotel room was clean, nice and spacious. The staff were friendly and helpful. The location is just perfect for a walk around karon beach.

The hotel facilities are good, the support teams are attentive, overall it is a good place to stay. I would suggest to management that the bits that didn’t do so well were the way you made me feel when we decided to stay a couple of days longer. The reception/bookings team weren’t really interested, which made me feel a bit like I wasn’t important at all. I booked through Trip.com and was told it would take an hour to confirm, all the time I was up and down from my sun bed and room. We had to swap rooms which I understand but we were given a room that was right next to the Mint bar (very noisy) and close to the front, it felt like a room that hadn’t been used for a long time. When it was time for checking out, we asked for a late check out till 2pm but this was a straight no, I offered to pay for this, but it was still a no. We weee packing in the room at 11.30 only to receive a phone call telling us we needed to be out of the room for 12. It would have been better phrased to see if they could have helped us with anything etc. we left the room and went back to the pool for a few hours taking a bottle of water from the room only to be met with a lifeguard who explained outside food and drink wasn’t allowed. I explained we were out of our room, he suggested “I leave the poolside, walk round and drink it then come back” I understand the thought, but the execution was terrible, once again leaving me feel like I was completely in the wrong. We went to reception where we were promised a shower room. This was more like 1* than a five star facility, again made to feel like we were a bit of an inconvenience now they’d had our money. This is only small things but we all remember how people made us feel. Would I go back? Yes, the place is nice as long as you play by their rules