Metadee Concept Hotel

What a beautiful modern hotel. Large King comfortable bed. Spacious wardrobe and bathroom. I enjoyed the Gym facilities, very up to date. Afterwards 20 mins in the Sauna to relax and a Thai beer at the pool bar. The staff is very polite and ofcourse very well spoken English by all of them. Apologies in advance, I'm not a very good photographer.

I booked this hotel mainly for my daughter’s birthday, drawn by the kids’ splash pool — but it was closed the entire week without any prior notice, explanation, or alternatives. This was a big letdown, as the pool was the main reason for choosing this hotel. On arrival, the lobby felt temporary and cheap, but it didn’t affect our stay. Our first room had a strong smoke smell despite a non-smoking request, though we were later moved to another clean, spacious, and comfortable room. Service and communication need improvement. The TV promoted spa services, but no one answered the phone. I went down personally, only to be sent to a closed spa. The service was eventually found in a guest room with just one masseur. Housekeeping was slow — an iron took over an hour — and room service also had long waits. We requested birthday decorations (not fulfilled), though a birthday cake was provided. Staff were friendly overall, especially at the restaurant. Despite these downsides, we still loved and enjoyed our stay — the room was very comfortable and made up for many of the disappointments.

Very very noisy, lots of heavy construction work going on throughout the day. All that can be heard is banging and drilling, not what you want on your holiday. They nickel and dime on everything which is really unpleasant. They frequently turned off our A/C using their central control, this happened about 7-8 times. In 34 degree heat this is completely unacceptable. They blamed the balcony doors, but we purposely didn’t touch them and yet they continued. They provide 1 key so you can’t leave AC on when you are at the pool, at over $150 per night in Thailand, this is considered a 5* resort but treat guest like it’s a 2* motel. Maid also continually turned off AC, I stuck a note on the control and said ‘Do not turn off’ when I got back to room the sticker was gone and turned off still. Pool toys are charge now, they didn’t used to be chargeable. Customer service poor, not welcoming. Staff on reception always seem unhappy to deal with customers.

This was a nice hotel. A little off the Main Street so it is quiet.  The hotel provides a short ride to the Main Street (very convenient.). Breakfast buffet is pretty good. Would stay again.

Good hotel. Nice swimming pool. My son so happy. Will Come back again

It is a nice hotel but a bit of a maze to navigate around due to the pools. A bit of a walk to get out on the street but they have golf buggies which are usually available. Staff are very nice.