Hotel Tide Phuket Beach Front

At first this place seemed very nice but every day something happened. Like one night they accused us of smoking in the room and listening to the music very loudly. They called several times which is very strange. Room was not always cleaned properly. Last day we were waiting for our housekeeper and we used to leave the room at 11/12 so they can clean it before we come back but they came at 4pm. Very strange as we were in the room and wanted to get ready for your dinner and not watching how our room is getting cleaned. We also got food poisoning at their restaurant, we got noodles and sushi and both of us got it. The last day we decided to have our brunch at their cafe and ordered two dishes and they brought it not like advertised. My friend got her plate with mushrooms instead of mushroom rolls and I got simple fries instead of cheese potatoes. When we said that it’s wrong they said they can redo it so we waited and didn’t eat it but they just brought ingredients to add (cheese for my potatos and rolls for my friend), although we had a big plate with sandwiches and it got cold as they said they will get us another one and we didn’t eat. It also took 40 minutes to get our first order and then almost 20 minutes to get the ingredients.

service very bad, we book 2 room, more two thousand bath per room in low season , should be get more service, we check in around midnight, then call for air condition not cool, we call reception then he told will sent engineer to fix but no one come, day after when we check out and time to waiting taxi , we informed reception we forget suit jacket then she call to some one to looking for , we waited around 20 minutes no one bring on staff inform anything, we decide to go to the room to pick up by our self , lucky that room door still open with out staff, good hotel good location even quite old but service should be improve!!!!!!!

Horrible stay. The room smells and the reception didn’t want to offer additional key so I could keep air con on to get rid of the smell. It was not until the cleaner offered the additional key. Also there’s renovation next to the room and very noisy during the day. I didn’t know it’s so bad until I checked ins the room was away from the main building. Pool water is dirty. I wouldn’t return to this hotel again. I cut my stay short and move to another hotel. The promotion of this hotel on trip.com is a trap.