Ulasan Novotel Phuket Resort

Tanggapan dari Properti: Dear Valued Guest,hank you so much for your kind recommendation and wonderful feedback! We're delighted to hear that you enjoyed our great location, proximity to the beach, and the nearby restaurants. It's also great to know that our team was able to make your stay more comfortable with their understanding and helpfulness. We truly appreciate your recognition of our service.We apologize for the issue with the soundproofing, and we will definitely look into ways to improve this aspect of the experience. We're grateful for your thoughtful feedback and hope to welcome you and your family back again soon for another great stay!Warm regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you for your kind words! We’re delighted to hear you enjoyed our service and found the setting relaxing. We look forward to welcoming you back for another wonderful stay!Best regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Agbessi,Thank you for sharing your experience! We're glad you enjoyed the relaxing atmosphere and the beautiful view of Patong Beach. We hope to welcome you back for another chill and memorable stay soon!Best regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your experience! We're so glad to hear you enjoyed your stay and that your child loved the swimming pools and kids' games. It's wonderful to know the beach view from your room added to your enjoyment. We appreciate your feedback about the amenities and location; we’re continuously working on updates to enhance our guest experience. Renting a motorbike is a great option for getting around, and we’re pleased the shuttle to Jungceylon Mall was helpful. We look forward to welcoming you back on your next trip!Warm regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback! We’re glad to hear you enjoyed the beautiful views during your stay. We also appreciate your comments about the breakfast options. We're always looking to improve and will certainly take your feedback into consideration as we work to offer a wider variety. Regarding the location, we understand the mountain setting may not be for everyone, but we’re happy you were able to enjoy the stunning surroundings. We hope to welcome you back for another great experience soon!Warm regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Drew,Thank you for sharing your experience with us. We're truly sorry to hear about the difficulty you faced in communicating with our staff, especially at the lobby bar. This is not the level of service we strive to provide, and we appreciate your feedback. We'll address this with our team to ensure a more welcoming atmosphere for all our guests. We hope you'll give us another chance to provide you with a better experience in the future.Best regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Valued Guest,We’re really sorry to hear about your unfortunate experience, and we truly hope you’re feeling better after your injury. Your safety and comfort are our top priorities, so we’ll definitely take your feedback seriously regarding the bed design and make sure to address this with our team. We also understand how the timing of your stay and the noise from neighboring rooms affected your experience, and we apologize for the inconvenience. We really appreciate you sharing these concerns, and we hope to have the opportunity to provide a better experience for you in the future.Best regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the property and the spa. We hope to welcome you back soon!Warm regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear ZDbabar,Thank you for your kind words! We’re glad to hear that you enjoyed our great location and amenities. It’s our goal to make your trip as comfortable and enjoyable as possible. We hope to see you again soon for another fantastic stay!Best regards,Kath GuancoGuest Experience Manager

Tanggapan dari Properti: Dear Touch,Thank you for choosing Novotel Phuket and for taking the time to share your wonderful experience. We're delighted to read that your stay with us was an excellent all-rounder, meeting your expectations in terms of location, Seaview room, staff, amenities, and overall comfort.Moreover, we are absolutely thrilled that you experienced warm and sincere hospitality from our team. Your kind words and positive feedback are deeply appreciated. We take pride in creating memorable experiences for our guests, and your acknowledgment reinforces our commitment to delivering exceptional service.Nevertheless, we will work with Chef to implement the menu to provide more varied offering, I want to thank you for bringing these concerns to our attention as we take all the feedback very seriously as we use this information objectively to improve the experiences which we provide to our guests.We're truly thankful that you entrusted us with your special day. It means a lot to us. We eagerly await the opportunity to welcome you back to Novotel Phuket whenever your travels bring you to Phuket. It is, and always will be, your second home in Thailand.Graciously YoursEdward ChenRoom Division Manager

Tanggapan dari Properti: Dear Muhsin Dogrucan,Thank you for your feedback! We're glad to hear you enjoyed the hotel and service. We apologize for any confusion regarding the beach access and appreciate your input about the breakfast options. Your comments help us improve, and we'll work on providing clearer information and enhancing our breakfast offerings. We hope to welcome you back in the futrue!Best regards,Kath GuancoGuest Experience Manager