Ulasan The Arch Phuket Hotel

The place was clean and peaceful, and the location is nice! Overall, my stay was good, but I wouldn’t recommend getting the breakfast package. There were only two options for breakfast, and it was served in a set style that included water and orange juice. Also breakfast is not that great,If you wanted coffee, you had to pay extra! I originally booked breakfast for both my boyfriend and me, but due to some circumstances, I had to travel alone. When I asked if I could exchange my extra breakfast ticket for coffee since I was by myself, they said no. It's a bit disappointing that there was no extra hospitality in this situation. I ended up skipping one set, which was sad.and paid for coffee!

Very Impressive stay and super comfortable. Staff are so friendly and good service mind

Nice place to stay but unable to charge our hp due to the wall socket no usb port & no 3 pin plug. Wanted to borrow from them a 2 pin adapter but they don’t have 😑

Not recommend. 1. This is the most important part of this negative comment,  this hotel does not have any elevator or escalator. This is not friendly to people who are in needed. 2. Hotel did not fully clean up before passing the room too next customer.  you can see my picture, there are leftover fake eyelashes sticked under the basin. Floor is sticky as well. 3. Parking slots are limited, they are only five off-road parking slots for this hotel. extremely difficult and critical slot, because you have a lot of blindspot and the road is really busy.

Rooms are awesome. Breakfast was just enough. Food was just so so.

Pros: polite and friendly staff speaking English. The interior is in Japanese style and very nice. The room was fantastic for taking photos meanwhile quiet and cozy. I loved the bathroom. The heater worked perfectly, nice lighting, clean and fresh equipment. Good hair dryer and even manual steamer (how thoughtful it is!). Japanese style robes ♥️ Breakfast was fine. Cons: The room was on the 3rd floor. No elevator could be a problem for some categories of guests. The main disappointment was the cleanliness in the main room. Every corner was so dusty that I couldn’t imagine how the hotel was fully booked just a week ago for NY celebration and wasn’t cleaned properly. Not sure whose fault it was, trip.com or the hotel messed up with my initial advance booking for December 31st. Suddenly, two weeks before the date it appeared there was no room available. So I had to negotiate with myself the stay for later dates and find another option for NY celebrating. The platform only suggested a replacement that was way below my expectations, after spending a nice batch of hours to find a perfect accommodation. So I booked the same hotel by myself but for another date just because I liked the location and interior very much.

The hotel was beautiful and love the vibes there and also clean

Quiet place. Room is spacious and clean. Breakfast is good too!

Great hotel to stay in. Room is clean and good. However they serve the same breakfast set everyday so after second day the breakfast will be boring already.

The room is very cozy and newly furnished, very clean and comfortable, I like the small patio, and the staffs are nice and friendly too, only thing not expected is that it’s hard to call a grab here.

“A clean and peaceful place with delicious and hygienic food.”

very good, clean japanese styled hotel

The room is very hot, air condition is not fully working. I told staff but they didn’t offer to change the room but staff told me to adjust air condition by ourselves. No elevator but staff help to carry the luggage to room.

The hotel is operating by an amateur. If you are expected a good service, stay away from this one. I had requested breakfast boxes for during check-in. On the next morning, I picked up the breakfast boxes and the receptionist told me to wait for 15 mins as their restaurant had just started operating. After waiting for 15 mins, the receptionist told me they don't have boxes to pack the breakfast to go and asked if I could eat at the hotel. I left without my breakfast since I had a business meeting to attend and it was already late. Later at night that day, I came back and found my room was not cleaned. I called the reception to ask why and she said it because I didn't hang the clean my room tag. The receptionist didn't tell me during check in process and there was not information about this in the room. This is not a standard hotel operation. Staying here was a very bad experience. I would never come back.