Ulasan JW Marriott Phu Quoc Emerald Bay Resort & Spa

The Hotel is Great! This hotel was a fantastic family getaway! Exceptional food, stunning white-sand beach, and incredibly kind staff made it unforgettable. The unique university-themed design, with buildings as “faculties,” is super cool. Truly 5 stars 🌟 and highly recommended!

I honestly haven't written a travel review in the 10 years that I have been using Trip but this recent experience at JW Marriott deserves high recognition. Upon arrival to the resort we were greeted by Guest services and checked in promptly with refreshment drink and an overview of the amazing hotel. Then we took a buggy with Astrid around the premises and she gave us a through backstory to the hotel and its motif! She was very knowledgable and informative and answered all of our questions! Then she gave us a tour of our amazing room with beach front access from the patio doorway! It was amazing. The resort was perfect! We spent so much time exploring the different schools and restaurants and really enjoyed All of your restaurants. Then we met Hubert at Tempus Fugit and he was really kind and welcoming! Later into our stay we met Ellie who helped us at every turn and on our last day all three of the staff bid us adeau with wonderful gifts but more importantly the brightened our experience with their kindness and friendly smiles!!! Astrid, Ellie and Hubert really made the trip for us and we will most definitely be staying here on our subsequent visits !!! Thank you for the wonderful time you guys!!!!!

Incredible staff and service, amazing food and facility, beautiful view and interior design… I love it!!! Definitely will go again! Thank you Alex from Pink Pearl for the happy honeymoon cake which was really sweet;)

The hotel is beautiful and very near to the beach as well as all staff are very nice and helpful.

Good hotel breakfast and all the staff are very helpful and friendly.

hotel like a museum - every corner offers perfect photo opportunities. The rooms are spacious with great views, and the bathtub was spotless with strong water pressure in the shower. The breakfast buffet had an impressive variety, and the staff were exceptionally attentive and friendly throughout the property. The only drawbacks were the lengthy check-in process and shuttle bus wait times. Also, many guests went straight from the beach to the pool, leaving the pool floor covered in sand.

Nice view and location best beach at phu quoc! But the facility is old 😕 while I eat breakfast the chair leg break almost break my ankle.

A nice resort hotel with ample space, beautiful private beach, gardens, fine restaurants, unique architecture and a lots of activities. All packaged under the gimmick of a university. Sea water is crystal clear, can play kayak, water bicycle or SUP for free. Pink Pearl (the fine dine restaurant)though a bit expensive, is worth visiting for.

Hotel is excellent, with a beautiful beach and plenty of activities for guest to participate. Breakfast taste good and a wide of variety of food. This comment also want to appreciate the service from the front office team and housekeeping team. We truly thank the service from GRT - Ms. Dora, FDM - Mr. Daniel and concierge - Mr. Duy. All of you contributed a great experience in JW Marriott. Wishes you all a joyful life and continues success in your work!

Having stayed at Regent prior to the stay here, I would say the main differential would be the warmth in staff service found here, amazing beach with finer sands and clearer water, and the colonial touch to the rooms. Of course the kiss of the sea show also adds to the experience, especially the last 5mins of firework, what a blast indeed. Rarely had the chance to have firework blasting overhead so close up. Last but not least, want to give a HUGE shoutout to Kaori - starting from the very second of me stepping into the hotel compound, she has paid tremendous care to tend to my mom’s and my needs, and really went above and beyond to make sure we enjoy our stay here. Infinite gratitude to her and she would be the reason why I would want to revisit JW in near future ＜3

Excellent breakfast and service! Beautiful and elegant design. Cozy environment which made you don’t want to step out of your hotel

The room is huge and close to the beach. Breakfast has many choices, and the egg-free French bread must be eaten every day. We made candles and lanterns at the recreation center, which was enjoyable! Especially thanks to PIPPI of concierge and Ha of recreation

Stayed at the Rue De Lamarck Room. There was an issue with the lights at the bedroom on the night of checking in. Staff were efficient and fixed the issue within 30 minutes. The next day, we were offered cut fruit plate as a gesture of apologies from the Guest Relations.

Everything is amazing! It’s photogenic everywhere. The beach is shallow, calm, clean and very suitable for just chilling out. I love the services here. Staff are amazing they basically fulfill all of our requests with fast service. Room is beautiful and clean. I sleep very well here. Breakfast has great variety. Food is tasty in Red Rum restaurant. I would highly recommend couples and family to choose this hotel. Would definitely visit again!