Ulasan JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa
Khem Beach, An Thoi, Phu Quoc Island, An Giang Province, VietnamLihat Detail Hotel
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1 malam
Ulasan Tamu tentang JW Marriott Phu Quoc Emerald Bay Resort & Spa
9.4/10
Menakjubkan
610 ulasan
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Ulasan terverifikasi
Lokasi9.5
Fasilitas9.3
Layanan9.4
Kebersihan9.4
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Semua ulasan(610)
Ulasan positif(594)
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Dekat pantai(163)
Sarapan lezat(112)
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Kolam renang bersih(73)
Kolam renang sangat bagus(73)
Desain bagus(71)
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Ada area bermain anak(6)
Buruk(16)
Woodard
Kamar Emerald Bay, 1 Tempat Tidur King Size, Pemandangan Laut, Balkon
Check-in Jul 2025
Pasangan
4 ulasan
10/10
Fantastis
Diposting pada 2 Sep 2025
I honestly haven't written a travel review in the 10 years that I have been using Trip but this recent experience at JW Marriott deserves high recognition. Upon arrival to the resort we were greeted by Guest services and checked in promptly with refreshment drink and an overview of the amazing hotel. Then we took a buggy with Astrid around the premises and she gave us a through backstory to the hotel and its motif! She was very knowledgable and informative and answered all of our questions! Then she gave us a tour of our amazing room with beach front access from the patio doorway! It was amazing. The resort was perfect! We spent so much time exploring the different schools and restaurants and really enjoyed All of your restaurants. Then we met Hubert at Tempus Fugit and he was really kind and welcoming! Later into our stay we met Ellie who helped us at every turn and on our last day all three of the staff bid us adeau with wonderful gifts but more importantly the brightened our experience with their kindness and friendly smiles!!! Astrid, Ellie and Hubert really made the trip for us and we will most definitely be staying here on our subsequent visits !!! Thank you for the wonderful time you guys!!!!!
Terjemahkan
6/7
Pickle.
Deluxe Emerald Bay Room, 1 tempat tidur king size, pemandangan laut, balkon
Check-in Jul 2025
Pasangan
4 ulasan
10/10
Fantastis
Diposting pada 8 Agt 2025
Incredible staff and service, amazing food and facility, beautiful view and interior design… I love it!!! Definitely will go again! Thank you Alex from Pink Pearl for the happy honeymoon cake which was really sweet;)
Terjemahkan
Eddy H.T. Chan
Emerald Bay Room, 2 Tempat Tidur Double, Balkon
Check-in Jun 2025
Bepergian dengan teman
3 ulasan
10/10
Fantastis
Diposting pada 24 Jul 2025
The hotel is beautiful and very near to the beach as well as all staff are very nice and helpful.
Terjemahkan
6/12
Toto-717
Emerald Bay Room, 2 Tempat Tidur Double, Balkon
Check-in Jun 2025
Keluarga
7 ulasan
10/10
Fantastis
Diposting pada 22 Jul 2025
hotel like a museum - every corner offers perfect photo opportunities. The rooms are spacious with great views, and the bathtub was spotless with strong water pressure in the shower.
The breakfast buffet had an impressive variety, and the staff were exceptionally attentive and friendly throughout the property.
The only drawbacks were the lengthy check-in process and shuttle bus wait times. Also, many guests went straight from the beach to the pool, leaving the pool floor covered in sand.
Terjemahkan
Alan0729
Kamar Emerald Bay, 1 Tempat Tidur King Size, Pemandangan Laut, Balkon
Check-in Mei 2025
Pasangan
10 ulasan
9.0/10
Sangat Baik
Diposting pada 6 Jul 2025
Nice view and location best beach at phu quoc! But the facility is old 😕 while I eat breakfast the chair leg break almost break my ankle.
Terjemahkan
Tamu
Kamar Emerald Bay, 2 Tempat Tidur Double, Pemandangan Laut, Balkon
Check-in Mei 2025
Pasangan
21 ulasan
10/10
Fantastis
Diposting pada 28 Jun 2025
A nice resort hotel with ample space, beautiful private beach, gardens, fine restaurants, unique architecture and a lots of activities. All packaged under the gimmick of a university.
Sea water is crystal clear, can play kayak, water bicycle or SUP for free.
Pink Pearl (the fine dine restaurant)though a bit expensive, is worth visiting for.
Terjemahkan
6/7
Tanggapan dari Properti: Dear Sir/Madam,Thank you for taking the time to share your feedback with us. We are thrilled to hear you enjoyed our resort, highlighting our beautiful private beach, gardens, and unique university concept.We're especially delighted you appreciated the seawater and the complimentary kayak, water bicycle, and SUP activities. It's wonderful to know you found Pink Pearl, our fine-dining restaurant, a worthwhile experience.Your kind words truly capture the essence of what we strive to offer our guests, and we can't wait to welcome you back for another exceptional stay filled with unique experiences.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
肥豬皇
Kamar Emerald Bay, 1 Tempat Tidur King Size, Pemandangan Laut, Balkon
Check-in Mei 2025
Pasangan
46 ulasan
10/10
Fantastis
Diposting pada 23 Jun 2025
Hotel is excellent, with a beautiful beach and plenty of activities for guest to participate.
Breakfast taste good and a wide of variety of food.
This comment also want to appreciate the service from the front office team and housekeeping team.
We truly thank the service from GRT - Ms. Dora, FDM - Mr. Daniel and concierge - Mr. Duy. All of you contributed a great experience in JW Marriott.
Wishes you all a joyful life and continues success in your work!
Terjemahkan
Tanggapan dari Properti: Dear 肥豬皇,Thank you for your wonderful feedback. We're thrilled you had a great stay and enjoyed our beautiful beach, activities, and delicious breakfast.We'll be sure to share your appreciation with the front office team and housekeeping team, especially Ms. Dora, Mr. Daniel, and Mr. Duy. Your kind words will inspire us to continue to provide unforgettable experiences to all guests.We look forward to welcoming you back to JW Marriott Phu Quoc Emerald Bay for another memorable experience soon.Sincerely,Ian MahajanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
Sze Lam
Rue De Lamarck kamar, 1 tempat tidur ukuran king, balkon
Check-in Mei 2025
Keluarga
2 ulasan
10/10
Fantastis
Diposting pada 7 Jun 2025
Having stayed at Regent prior to the stay here, I would say the main differential would be the warmth in staff service found here, amazing beach with finer sands and clearer water, and the colonial touch to the rooms. Of course the kiss of the sea show also adds to the experience, especially the last 5mins of firework, what a blast indeed. Rarely had the chance to have firework blasting overhead so close up. Last but not least, want to give a HUGE shoutout to Kaori - starting from the very second of me stepping into the hotel compound, she has paid tremendous care to tend to my mom’s and my needs, and really went above and beyond to make sure we enjoy our stay here. Infinite gratitude to her and she would be the reason why I would want to revisit JW in near future <3
Terjemahkan
Tanggapan dari Properti: Dear Sir/Madam,Thank you for taking the time to give us feedback. We're thrilled you found our staff service warm, the beach amazing, and appreciated the colonial touch in our rooms. It's wonderful that the Kiss of the Sea show, especially the fireworks, was such a memorable experience.We'll be sure to pass along your special thanks to Kaori for her exceptional care, going above and beyond for you and your mother.We eagerly await welcoming you back to JW Marriott Phu Quoc Emerald Bay Resort & Spa soon.Sincerely,Ian MahajanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
Tamu
Kamar Rue De Lamarck, 2 Tempat Tidur Double, Balkon
Check-in Apr 2025
Bepergian dengan teman
3 ulasan
10/10
Fantastis
Diposting pada 10 Mei 2025
Excellent breakfast and service! Beautiful and elegant design. Cozy environment which made you don’t want to step out of your hotel
Terjemahkan
Tanggapan dari Properti: Dear Sir/Madam,We're delighted you enjoyed our excellent breakfast and service, and that you found our design to be both beautiful and elegant. It's also wonderful to know that our cozy environment made you want to simply relax and enjoy the resort.We hope to welcome you back again soon for another relaxing and enjoyable stay.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
Wai Mun Vivian
Kamar Emerald Bay, 2 Tempat Tidur Double, Pemandangan Laut, Balkon
Check-in Mar 2025
Bepergian dengan teman
37 ulasan
9.5/10
Menakjubkan
Diposting pada 13 Apr 2025
The room is huge and close to the beach. Breakfast has many choices, and the egg-free French bread must be eaten every day. We made candles and lanterns at the recreation center, which was enjoyable! Especially thanks to PIPPI of concierge and Ha of recreation
Terjemahkan
6/8
Tanggapan dari Properti: Dear Wai Mun Vivian,Thank you so much for your wonderful review. We're thrilled to hear you enjoyed the accommodation and the variety of our breakfast offerings. It's fantastic that you had such a good time with our recreation team, especially the candle and lantern making class.We'll be sure to pass along your kind words to PIPPI and Ha. They'll be very pleased to know their efforts contributed to making your stay so memorable.We look forward to welcoming you back to JW Marriott Phu Quoc Emerald Bay for another enjoyable stay in the future.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
Anne
Rue De Lamarck kamar, 1 tempat tidur ukuran king, balkon
Check-in Mar 2025
Pasangan
9 ulasan
10/10
Fantastis
Diposting pada 12 Apr 2025
Stayed at the Rue De Lamarck Room. There was an issue with the lights at the bedroom on the night of checking in. Staff were efficient and fixed the issue within 30 minutes. The next day, we were offered cut fruit plate as a gesture of apologies from the Guest Relations.
Terjemahkan
Tanggapan dari Properti: Dear Anne,Thank you for your feedback. We're glad to hear that you enjoyed your stay in the Rue De Lamarck Room. We sincerely apologize for the inconvenience you encountered regarding the light issue. This falls short of our service standards. Your feedback is highly valued, and we are committed to improving our service for all our guests.We hope to welcome you back to JW Marriott Phu Quoc Emerald Bay for another memorable stay in the future.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
Tamu
Kamar Emerald Bay, 1 Tempat Tidur King Size, Pemandangan Laut, Balkon
Check-in Feb 2025
Pasangan
6 ulasan
10/10
Fantastis
Diposting pada 26 Mar 2025
Everything is amazing! It’s photogenic everywhere. The beach is shallow, calm, clean and very suitable for just chilling out. I love the services here. Staff are amazing they basically fulfill all of our requests with fast service. Room is beautiful and clean. I sleep very well here. Breakfast has great variety. Food is tasty in Red Rum restaurant. I would highly recommend couples and family to choose this hotel. Would definitely visit again!
Terjemahkan
Tanggapan dari Properti: Dear Guest User,Reading your review truly brightened our day. Thank you so much for taking the time to share such amazing feedback about your recent stay with us.We are absolutely thrilled to hear that you found everything amazing and that our resort is photogenic. It's wonderful to know you enjoyed our beach. Your kind words about our services and staff will inspire our team to continue fulfilling our guests' experience.We're also delighted that you loved our accommodation and enjoyed restful nights. And of course, we're happy you appreciated the great variety at breakfast and found the food tasty at Red Rum restaurant.We eagerly look forward to welcoming you back to JW Marriott Phu Quoc Emerald Bay for another exceptional experience in the future.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
Puay Hoon
Turquoise suite, 1 tempat tidur ukuran king, pemandangan laut, balkon
Check-in Feb 2025
Pasangan
21 ulasan
10/10
Fantastis
Diposting pada 5 Mar 2025
Very relax stay at JW Marriott - Turquoise Suite. Good environment for unwinding. Beautiful resort for taking pictures. Nice private beach. We visited the Sunset Town too
Terjemahkan
Tanggapan dari Properti: Dear Puay Hoon,Thank you for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for sharing your kind words! We’re thrilled to hear that your stay in the Turquoise Suite was relaxing and that you enjoyed unwinding in our serene environment.It’s wonderful to know you found the resort beautiful and appreciated the private beach, as well as had the chance to explore Sunset Town. We hope the memories you’ve made here will bring you back for another visit soon.Warm regards,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa
Tamu
Emerald Bay Room, 2 Tempat Tidur Double, Balkon
Check-in Jul 2025
Keluarga
1 ulasan
10/10
Fantastis
Diposting pada 30 Agt 2025
Love the design of the resort, very details, layering and pattern. From architecture to furniture to artwork. Even the decoration of the food.
Beach is calm and friendly for little kids. Breakfast selections + quality is amazing.
This resort is the highlight of my trip.
Terjemahkan
Tamu
Emerald Bay Room, 2 Tempat Tidur Double, Balkon
Check-in Jul 2025
Keluarga
2 ulasan
7.5/10
Diposting pada 8 Agt 2025
I saw a mouse walking around in the restaurant (Tempus). I reported to the staff and they said sorry immediately and promise to do deep clean up.