JW Marriott Phu Quoc Emerald Bay Resort & Spa Reviews

Response from Property: Dear Wai Mun Vivian,Thank you so much for your wonderful review. We're thrilled to hear you enjoyed the accommodation and the variety of our breakfast offerings. It's fantastic that you had such a good time with our recreation team, especially the candle and lantern making class.We'll be sure to pass along your kind words to PIPPI and Ha. They'll be very pleased to know their efforts contributed to making your stay so memorable.We look forward to welcoming you back to JW Marriott Phu Quoc Emerald Bay for another enjoyable stay in the future.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear Anne,Thank you for your feedback. We're glad to hear that you enjoyed your stay in the Rue De Lamarck Room. We sincerely apologize for the inconvenience you encountered regarding the light issue. This falls short of our service standards. Your feedback is highly valued, and we are committed to improving our service for all our guests.We hope to welcome you back to JW Marriott Phu Quoc Emerald Bay for another memorable stay in the future.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear Guest User,Reading your review truly brightened our day. Thank you so much for taking the time to share such amazing feedback about your recent stay with us.We are absolutely thrilled to hear that you found everything amazing and that our resort is photogenic. It's wonderful to know you enjoyed our beach. Your kind words about our services and staff will inspire our team to continue fulfilling our guests' experience.We're also delighted that you loved our accommodation and enjoyed restful nights. And of course, we're happy you appreciated the great variety at breakfast and found the food tasty at Red Rum restaurant.We eagerly look forward to welcoming you back to JW Marriott Phu Quoc Emerald Bay for another exceptional experience in the future.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear Puay Hoon,Thank you for choosing JW Marriott Phu Quoc Emerald Bay Resort & Spa and for sharing your kind words! We’re thrilled to hear that your stay in the Turquoise Suite was relaxing and that you enjoyed unwinding in our serene environment.It’s wonderful to know you found the resort beautiful and appreciated the private beach, as well as had the chance to explore Sunset Town. We hope the memories you’ve made here will bring you back for another visit soon.Warm regards,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear 彈豎琴的珮珮,Thank you for sharing your wonderful experience! We're delighted to hear that you enjoyed the stunning ocean views and the breathtaking sunrise from your room and our private beach. Ensuring our guests' safety and privacy is a top priority, and we’re glad that our security measures made you feel comfortable and secure throughout your stay.We look forward to welcoming you back for another relaxing and memorable getaway!Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear NAOMI WING YUK,Thank you for your wonderful feedback! We’re delighted that you enjoyed the classic and vintage design of our resort. It’s also great to hear that you loved our breakfast selection and appreciated the extended serving time.We look forward to welcoming you back for another memorable stay!Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear Zhou,Thank you for your heartfelt review! We’re truly delighted to hear that you had an unparalleled experience and that our team members—Ms. Di, Joy Le, Marcus, and Jayden—made your stay extra special with their thoughtful service. Your kind words mean the world to us, and we will be sure to share your appreciation with them.We hope to welcome you back soon for another perfect trip and more unforgettable memories!Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear โพธิรัชต์ปิยวดี,Thank you for your wonderful review! We’re delighted to hear that you and your family had such a fantastic stay, enjoying the spacious rooms, beautiful surroundings, and our unique storytelling concept. It’s also great to know that our breakfast and service met your expectations.Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another unforgettable stay!Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear MeowVan,Thank you for your fantastic review! We’re thrilled to hear that you had such an amazing experience and enjoyed our resort’s architecture, service, and diverse activities. It’s wonderful to know that our team’s hospitality made your stay even more special.Your 100% satisfaction means the world to us, and we can’t wait to welcome you back for another unforgettable getaway!Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Thank you so much for your positive feedback. We're delighted to know you found everything good during your stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa. We hope to welcome you back again soon for another enjoyable stay.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear Valued Guest,Thank you for your kind words! We’re delighted that you enjoyed our service, the complimentary airport transfer, and the unique architecture and storytelling theme of our resort. It’s wonderful to know that you had a great experience, and we look forward to welcoming you back for another memorable stay!Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Thank you for taking the time to share such lovely feedback. We are so happy to hear that you found our hotel wonderful and that our dedicated Butler team, particularly Ms. Di, Joy, and Emma, provided such exceptional and heartfelt support to your family. We will be sure to pass on your special thanks to them. We are already looking forward to your return next year for another unforgettable experience.Sincerely,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback and a lot of beautiful shared pictures! We’re thrilled to know that everything was perfect during your stay at JW Marriott Phu Quoc Emerald Bay Resort & Spa.We look forward to welcoming you back for another exceptional experience.Warm regards,Mahajan IanDirector of OperationsJW Marriott Phu Quoc Emerald Bay Resort & Spa