Ulasan The Shells Resort & Spa Phu Quoc

I visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.

So disappointed to live here for 3 night 1. Room FACILITIES was dirty and found mold in hand wash bottle 2. No any towel was provided in the second day 3. Limited activities provided by hotel

had a great stay here! room was nice and facing the sea, staff are friendly as well. do take note if heading out will need to call the buggy to the lobby (complimentary). fantastic stay!

t felt comfortable and boring.

everything was good except they have some information/poilcy sharing problems with the trip.com. Caused some misunderstanding

I recently stayed at the Shells Hotel, and my experience was extremely disappointing. I would rate it only three stars due to numerous issues that left me feeling frustrated and dissatisfied throughout my stay. 1. Outdated and Unclean Rooms: The hotel is clearly outdated, and it feels like it hasn't been renovated in years. The rooms are tired, unclean, and have a generally depressing atmosphere. It's impossible to enjoy your stay in such a worn-out environment. 2. Old, Dirty Beach Towels: The towels given at the beach are in horrible condition. They are old, stained, and should have been discarded long ago. Often, they are just reused dirty towels from the previous day, making it extremely uncomfortable to even lie down. 3. Inappropriate Behavior from Beach Staff: Staff members on the beach smoke, which is absolutely unacceptable for a hotel of this supposed caliber. This completely ruins the relaxing atmosphere that guests expect. 4. Messy Beach Area: There are cleaning tools and equipment scattered across the beach, which should be stored in a separate, closed-off area. It gives the place an unkempt, unprofessional look. 5. Poor Housekeeping Service: Every day, housekeeping would forget to provide fresh towels or bathrobes, and I had to constantly remind them. This is basic service that should be taken care of without having to ask multiple times. 6. Terrible Food: The food at the hotel is dreadful. Almost every dish is bland and poorly prepared. It’s hard to believe that a 5-star hotel could offer such low-quality meals. 7. Lack of Essential Amenities: There is no hair conditioner and body lotion in the room, which is a standard amenity in any decent 5-star hotel. This felt like a significant oversight for a hotel claiming to be of high quality. 1. Overcharging for Basic Services: The hotel tries to make extra money on basic services that should be included in a luxury experience. For example, ordering a taxi at inflated prices. It’s better to use Grab or another app. The exchange rate they offer for currency conversion is also ridiculously uncompetitive. The only positive aspect of this hotel is its location in a quiet area by the sea. However, this does not make up for the many shortcomings. In conclusion, this hotel does not deserve its 5-star rating. It is more like a 3-star property at best.

This is a formerly nice hotel, nowadays it’s ok but there’s certainly nothing 5-star about this place. It’s visibly old/rundown, though for the most part we would’ve been ok with that if it wasn’t sold as being 5-star. Cleaning was ok but not great, it never felt fully clean as it’s a bit dated and some things just look a bit dirty as a result of that. But the personnel overall were nice and helpful, with the exception of some bluntly asking for tip.  Breakfast was included, I wouldn’t have paid for it as it was a really said affair. Except for some of the local soups, pho, which were ok. Anything western was extremely poor quality and tasteless unfortunately. Overall, location and beach is pretty ok if you want something secluded, but it certainly isn’t worth paying a premium for this hotel.

I highly appreciate the quality of service at the resort. Reasonable price and extremely cheaper than neighboring 5-star resorts. Especially with unique designs, geographical location close to Duong Dong center, convenient for getting to all other nearby sightseeing areas. I will return in the near future.

The resort is very nice, something need to be renovated but everything is still good enough for a memorable stay.

Service was good but the maintenance of the room have got to be improved. There were stains on the windows of the shower area. Toilet bowl constantly has a flowing water sound throughout the night. I would prefer if theres a mini fridge for us to chill drinks/food, especially in the hot season! Breakfast was alright, I appreciate the live egg station as well as the pho. Bread was stale though. Other than those issues, bellboy service was really good and genuine. Exclusive beach was a plus with great views and accessories like hammock, swing etc. For the price, definitely worth an experience!

Although staying just one night but the resort was amazing, the staffs so friendly and the room was nice^^

Last time my company went teambuilding here, I liked it so much that this time I booked a place for my family to stay. Everyone quite liked it, very relaxing.

Well, I have to say that is the best resort where I stayed in Phu Quoc. The price is reasonable for a resort 5 start if you compare with others. The beach always cleaned and the pool bar so cool.

The resort is quite peaceful due to many trees and beautiful architecture. The private beach is clear and blue. This season the sunset is really beautiful when walking at the resort, you can capture this moment. Besides, the staff is also enthusiastic when I need them