KP9, TT, Duong Dong, Phu Quoc Island, Kien Giang Province, VietnamLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang The Shells Resort & Spa Phu Quoc
8.0/10
Luar Biasa
288 ulasan
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Ulasan terverifikasi
Lokasi7.7
Fasilitas7.8
Layanan8.3
Kebersihan8.2
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Buruk(31)
Pengguna Anonim
Vila Mewah dengan Pinggir Kolam
Check-in Des 2024
Pasangan
2 ulasan
9.5/10
Menakjubkan
Diposting pada 3 Feb 2025
It was a great resort with good breakfast options and good location if you rent a motorbike to explore the island. The beach at the resort is nice as well. The restaurant was average, and there was much better food and cheaper outside the hotel. The hotel provides a free shuttle bus, which was great too! Overall, it was a great island and a peaceful place.
Terjemahkan
June Yoon Yi
Vila Luxury dengan Pemandangan Taman
Check-in Okt 2024
Keluarga
21 ulasan
7.5/10
Diposting pada 27 Nov 2024
I visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.
Terjemahkan
Wong
Vila Mewah dengan Pinggir Kolam
Check-in Okt 2024
Bepergian dengan teman
2 ulasan
2.5/10
Diposting pada 15 Nov 2024
So disappointed to live here for 3 night
1. Room FACILITIES was dirty and found mold in hand wash bottle
2. No any towel was provided in the second day
3. Limited activities provided by hotel
Terjemahkan
Chin yik
Vila Mewah dengan Pinggir Kolam
Check-in Mar 2025
Keluarga
3 ulasan
2.0/10
Diposting pada 12 Apr 2025
Very bad service, 2nd day do not have room service but i already request , the tv box not working , room phone have annoying sound
Terjemahkan
NICOLE96
Kamar Premium Deluxe dengan Pemandangan Laut
Check-in Sep 2024
Bepergian dengan teman
5 ulasan
10/10
Fantastis
Diposting pada 2 Nov 2024
had a great stay here! room was nice and facing the sea, staff are friendly as well. do take note if heading out will need to call the buggy to the lobby (complimentary). fantastic stay!
Terjemahkan
Chilly0110
Vila Luxury dengan Pemandangan Taman
Check-in Feb 2025
Bepergian dengan teman
6 ulasan
9.0/10
Sangat Baik
Diposting pada 30 Mar 2025
nice villa, with beautiful view near the breakfast place. that very close to the beach.
just it is not close to town. need to take grab wherever you want to go.
Terjemahkan
Tamu
Kamar Premium Deluxe dengan Pemandangan Laut
Check-in Feb 2025
Pasangan
57 ulasan
8.0/10
Luar Biasa
Diposting pada 15 Mar 2025
Resort too deep inside from main road
But room is nice n spacious
Breakfast are nice
Hotel staff are friendly n helpful
Terjemahkan
Princess N
Kamar Premium Deluxe dengan Pemandangan Laut
Check-in Feb 2025
Bepergian dengan teman
13 ulasan
7.5/10
Diposting pada 3 Mar 2025
The hotel is a beach front hotel. However, once you are in there, it's hard for you to walk out to find food or anything unless you rent a car or a motorcycle. The normal room also very far from the beach. Lucky I book beach front room so we don't have to walk far. The room is nice but there are some stains on the floor and the toilet is quite hard to flush.
Terjemahkan
Munkhtumur
Vila Mewah dengan Pinggir Kolam
Check-in Nov 2024
Keluarga
3 ulasan
4.5/10
Diposting pada 6 Des 2024
t felt comfortable and boring.
Terjemahkan
BoldErdene
Kamar Premium Deluxe dengan Pemandangan Laut
Check-in Des 2024
Keluarga
2 ulasan
9.5/10
Menakjubkan
Diposting pada 9 Jan 2025
everything was good except they have some information/poilcy sharing problems with the trip.com. Caused some misunderstanding
Terjemahkan
Julia Kr
Vila Luxury dengan Pemandangan Taman
Check-in Des 2024
Pasangan
9 ulasan
5.0/10
Diposting pada 16 Jan 2025
I had a disappointing stay at this hotel. The service quality was poor, and the rooms were dirty and poorly maintained. The cleanliness left much to be desired, with stains on the furniture and dusty surfaces. Additionally, there was no body lotion provided, which seemed like a basic amenity to expect.
The breakfasts were also a letdown. The food lacked flavor and was not enjoyable, making it difficult to start the day on a positive note. Overall, I would not recommend this hotel due to the lack of attention to detail and the subpar quality of both the rooms and the dining experience.
Terjemahkan
Tamu
Vila Luxury dengan Pemandangan Taman
Check-in Nov 2024
Keluarga
1 ulasan
6.5/10
Diposting pada 3 Jan 2025
This is a formerly nice hotel, nowadays it’s ok but there’s certainly nothing 5-star about this place. It’s visibly old/rundown, though for the most part we would’ve been ok with that if it wasn’t sold as being 5-star.
Cleaning was ok but not great, it never felt fully clean as it’s a bit dated and some things just look a bit dirty as a result of that. But the personnel overall were nice and helpful, with the exception of some bluntly asking for tip.
Breakfast was included, I wouldn’t have paid for it as it was a really said affair. Except for some of the local soups, pho, which were ok. Anything western was extremely poor quality and tasteless unfortunately.
Overall, location and beach is pretty ok if you want something secluded, but it certainly isn’t worth paying a premium for this hotel.
Terjemahkan
Quang vinh
Vila Luxury dengan Pemandangan Taman
Check-in Apr 2024
Pasangan
1 ulasan
10/10
Fantastis
Diposting pada 18 Mei 2024
I highly appreciate the quality of service at the resort. Reasonable price and extremely cheaper than neighboring 5-star resorts. Especially with unique designs, geographical location close to Duong Dong center, convenient for getting to all other nearby sightseeing areas. I will return in the near future.
Terjemahkan
Tanggapan dari Properti: Dear Mr Quang Vinh, On behalf of The Shells team, Thank you for taking the time to sharing your wonderful experience about your stay!We are gratified to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at The Shells Resort & Spa Phu Quoc to a higher level.We look forward to welcoming you back to The Shells Resort & Spa Phu Quoc in the nearest future.Best regards,Phuong Dang Front Office Manager
Jenny.ph
Vila Luxury dengan Pemandangan Taman
Check-in Mar 2024
Pesan untuk orang lain
4 ulasan
10/10
Fantastis
Diposting pada 26 Apr 2024
The resort is very nice, something need to be renovated but everything is still good enough for a memorable stay.
Terjemahkan
Tay Yixian
Vila Luxury dengan Pemandangan Taman
Check-in Mar 2024
Bepergian dengan teman
4 ulasan
8.0/10
Luar Biasa
Diposting pada 20 Apr 2024
Service was good but the maintenance of the room have got to be improved. There were stains on the windows of the shower area.
Toilet bowl constantly has a flowing water sound throughout the night.
I would prefer if theres a mini fridge for us to chill drinks/food, especially in the hot season!
Breakfast was alright, I appreciate the live egg station as well as the pho. Bread was stale though.
Other than those issues, bellboy service was really good and genuine.
Exclusive beach was a plus with great views and accessories like hammock, swing etc.
For the price, definitely worth an experience!