Ulasan Tian Yi International Hotel

Tanggapan dari Properti: Tamu yang terhormat,Terima kasih telah meluangkan waktu untuk memberikan ulasan lengkap tentang pengalaman menginap sepupu Anda di hotel kami. Kami menghargai masukan berharga Anda, karena masukan tersebut membantu kami mengidentifikasi area yang dapat kami tingkatkan untuk melayani tamu kami dengan lebih baik.Pertama-tama, mohon maaf yang sebesar-besarnya atas ketidaknyamanan yang dialami selama sepupu Anda menginap. Kurangnya fasilitas tertentu seperti lemari es dan setrika, serta kurangnya kartu kunci, adalah masalah yang akan segera kami atasi. Sebagai hotel bintang 5, kami harus menyediakan berbagai fasilitas dan layanan di dalam kamar yang diharapkan.Mengenai sarapan, kami memahami kekhawatiran Anda tentang terbatasnya pilihan hidangan Barat dan kualitas kopi/teh. Kami akan meninjau penawaran sarapan kami untuk memastikan kami melayani lebih baik berbagai preferensi tamu internasional kami, termasuk memperluas pilihan a la carte. Menyediakan minuman yang bersih, panas, dan lezat adalah suatu keharusan, dan kami akan berupaya memperbaikinya.Masalah merokok yang Anda sebutkan merupakan masalah serius, dan kami akan mengambil tindakan cepat untuk menegakkan kebijakan bebas rokok kami secara ketat di semua area umum hotel. Menjaga lingkungan bebas asap rokok sangat penting untuk kenyamanan dan kepuasan tamu. Kami menghargai Anda yang juga menyoroti hal-hal positif - staf resepsionis yang membantu dan penuh perhatian serta lokasi hotel yang dekat dengan bandara. Ini adalah kekuatan yang akan terus kami kembangkan. Yakinlah bahwa kami menanggapi masukan Anda dengan sangat serius. Kami akan menggunakan ini sebagai katalis untuk meninjau operasi kami secara menyeluruh dan mengatasi kekurangan yang telah Anda identifikasi. Tujuan kami adalah untuk memberikan pengalaman yang luar biasa secara konsisten bagi semua tamu kami. Di masa mendatang, jika sepupu Anda memiliki kesempatan untuk menginap bersama kami lagi, kami sangat berharap kami dapat melampaui harapan mereka melalui layanan dan fasilitas kami yang lebih baik. Terima kasih sekali lagi atas waktu dan masukan yang membangun dari Anda.

Tanggapan dari Properti: Tamu yang Terhormat,Terima kasih telah meluangkan waktu untuk berbagi umpan balik Anda tentang masa inap Anda baru-baru ini bersama kami. Kami sangat menghargai komentar Anda dan senang mendengar tentang pengalaman positif Anda.Kami senang mengetahui bahwa Anda merasa kamar kami bersih. Menjaga standar kebersihan yang tinggi adalah prioritas utama bagi kami, dan kami senang tim tata graha kami memenuhi harapan Anda.Senang mendengar bahwa Anda merasa staf meja depan kami ramah. Kami bangga memberikan layanan yang hangat dan ramah, dan kami senang bahwa hal ini tercermin dalam interaksi Anda dengan tim kami.Kami juga senang bahwa Anda menikmati sarapan ala Cina kami. Kami bertujuan untuk menawarkan hidangan pagi yang autentik dan memuaskan untuk memulai hari tamu kami dengan benar.Umpan balik Anda sangat berharga bagi kami karena membantu kami untuk terus meningkatkan layanan kami. Kami harap Anda memiliki masa inap yang nyaman dan menyenangkan secara keseluruhan.Kami berharap dapat menyambut Anda kembali di masa mendatang. Jika ada yang dapat kami lakukan untuk membuat masa inap Anda berikutnya lebih baik, jangan ragu untuk memberi tahu kami.Terima kasih sekali lagi telah memilih hotel kami untuk masa inap Anda.

Tanggapan dari Properti: Terima kasih banyak atas ulasan positif Anda tentang hotel kami! Kami senang Anda puas dengan kebersihan kamar dan variasi serta rasa sarapan. Kami selalu berusaha memberikan layanan berkualitas dan lingkungan yang nyaman bagi setiap tamu. Mengenai masalah parkir yang Anda sebutkan, kami mohon maaf atas ketidaknyamanan yang Anda alami. Kami akan mempertimbangkan saran Anda dengan serius dan berusaha sebaik mungkin untuk meningkatkan layanan kami. Kami akan mengomunikasikan permintaan Anda kepada tim manajemen hotel dan bekerja keras untuk menemukan solusi guna memberikan pengalaman parkir yang lebih baik. Terima kasih sekali lagi atas masukan dan dukungan Anda! Kami berharap dapat kembali memberikan Anda pengalaman menginap yang menyenangkan. Jika Anda memiliki persyaratan atau pertanyaan lain, jangan ragu untuk memberi tahu kami dan kami akan dengan senang hati melayani Anda.

Tanggapan dari Properti: 尊敬的客人,非常感謝您在《攜程》上分享了對天藝國際酒店的不滿意評價。我們真誠地為您在入住期間遇到的各種問題感到非常抱歉。您反映的問題確實不符合我們為每位客人提供優質住宿體驗的目標。房間電話出現故障,致使您無法正常聯繫客房服務,以及發現房間內有蟑螂等衞生問題,以及走廊有異味等情況,都是我們極為關注的痛點。這些問題完全違背了我們一直以來堅持的服務標準。我們已經高度重視您提出的寶貴反饋,並立即展開全面排查和整改。我們會盡快對相關問題進行徹底解決,同時加強酒店各區域的定期維護和突擊檢查,杜絕此類問題的再次發生。我們誠摯地感謝您提出寶貴意見。您的反饋無疑是我們不斷進步的重要推動力,讓我們有機會全面反思和改進工作中存在的不足。我們真誠地希望您未來有機會再次選擇入住天藝國際酒店,屆時一定能夠感受到我們的全新面貌。再次感謝您的支持與理解。我們將繼續努力,為每位客人營造理想的入住體驗。天藝國際酒店 謹上

Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are glad to hear that you found our hotel location convenient for your needs.I apologize for the issues you experienced with the condition of your room, the limited TV channels, and the absence of a hair dryer. We are committed to providing our guests with a comfortable and enjoyable experience, and your insights help us identify areas for improvement. I will share your feedback with our housekeeping and maintenance teams to ensure that we address these concerns promptly.Regarding the dining options, we understand that availability can be limited in our area. We are actively working to explore partnerships with local cafes and restaurants to provide our guests with more choices. In the meantime, our front desk staff would be more than happy to recommend some nearby options or assist with transportation to downtown.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

Tanggapan dari Properti: Dear customer,Thank you very much for your good review of our hotel! We are very happy and encouraged to know that you are satisfied with our location, service, room and food.We are glad that you are impressed by our location and service. We are committed to providing convenient location and thoughtful service to make you feel comfortable and convenient during your trip.Regarding the room, we are glad that you are satisfied with the size and cleanliness of the room. We pay attention to ensuring that each room is kept clean and tidy to make you feel comfortable and at ease.In addition, we are also glad that you like the food we provide! Our team is committed to providing guests with delicious and delicious meals, so that you can feel our heart and enthusiasm while tasting the food.Thank you again for your good review and support. We will continue to work hard to maintain the high-quality service level, provide spacious and comfortable rooms and delicious and delicious meals, so that you can spend a pleasant time with us. If you have any other needs or suggestions, please feel free to let us know and we will serve you wholeheartedly.Looking forward to welcoming you again and wish you all the best!

Tanggapan dari Properti: 尊敬的貴賓：看到您對我們酒店和員工的雙重肯定，讓我們感到非常欣慰和感動！關於員工服務：已向全體員工轉達您的表揚這是對我們服務理念的最好認可我們將繼續保持熱情友好的服務態度我們的服務宗旨：以客為尊熱情周到專業貼心用心服務您的好評將激勵我們：持續提升服務品質為每位客人提供更好的體驗創造賓至如歸的氛圍期待再次為您服務！歡迎常來！祝您生活愉快，幸福安康！天藝酒店管理團隊

Tanggapan dari Properti: Dear customer,Thank you very much for your good review! We are glad that you are satisfied with our employee Petra's helpfulness and solving your needs.In addition, we also thank you for your evaluation of the room. We will pay attention to the air conditioning noise problem you mentioned and try our best to improve it to provide a more comfortable environment. Your feedback is very important to us.Thank you again for your valuable comments! We look forward to your next stay in Building A, and hope that you can experience more satisfactory service and comfortable environment there.If you have any other needs or suggestions, please feel free to let us know, we will do our best to provide you with better service and let you spend a pleasant and comfortable time in our hotel.Looking forward to seeing you again! I wish you all the best, and I hope you will feel more improvements and surprises in your next stay!

Tanggapan dari Properti: Thank you very much for your kind review! We are very pleased that you were satisfied with the friendly service of our staff and the personalized service from Petra. Guest satisfaction is our greatest pursuit, and we will continue to work hard to provide a high-quality service experience.Your feedback is very important for us to improve the quality of our service. We will further strengthen language training for employees to ensure a better communication experience, and will also convey your praise to Petra to motivate and recognize her outstanding performance at work.If you have any other needs or suggestions, please feel free to let us know. Thank you again for choosing our hotel, and we look forward to providing you with high-quality service again in the future! Have a nice trip! Thank you for your support!

Tanggapan dari Properti: 尊敬的貴賓：感謝您對天藝酒店的簡短評價！關於舒適度：很高興能為您提供舒適的住宿體驗我們一直注重客房的舒適度持續優化房間設施與服務關於位置：感謝肯定我們的地理位置便捷的周邊配套方便的出行選擇我們將繼續：維持優質住宿體驗保持地理位置優勢提供更貼心的服務期待再次為您服務！祝您身體健康！天藝酒店管理團隊

Tanggapan dari Properti: 尊敬的客人，感謝您對我們的酒店的好評！我們非常高興聽到您對我們的酒店感到滿意。我們的酒店確實非常方便，位於一個便利的位置，讓您可以更容易地到達機場和其他目的地。我們也非常友善，我們的員工每天都努力為您提供更好的服務和體驗，讓您感到滿意和舒適。我們非常感謝您的支持和肯定，我們將繼續努力為客人提供更好的服務和體驗，讓每一位客人都感到滿意和舒適。

Tanggapan dari Properti: Dear Customer,Thank you very much for choosing our hotel and providing feedback on your experience during your stay. We are very sorry that you experienced the smell of smoke in your room and that the air conditioner was not cooling. This is inconsistent with our service standards and your expectations.We take a smoke-free environment and a comfortable stay very seriously, so your feedback is very important to us. We will take immediate steps to ensure that the no-smoking room policy is strictly enforced and to step up room cleaning and smoke indoor elimination efforts. At the same time, we will also check the air conditioner system to ensure that it is operating properly and providing you with a cool and comfortable indoor environment.We sincerely appreciate your understanding and patience and hope you will give us another chance to provide you with a better stay. If you have any other questions or needs, please feel free to contact us and we will be happy to serve you.Hope you have a great day!

Tanggapan dari Properti: Dear guest, thank you for your review and support of our hotel! We are glad to know that you are satisfied with the hotel's facilities and services. We have always been committed to providing guests with a comfortable and convenient accommodation experience. Airport transfer services, self-service laundry rooms, gyms, swimming pools, parking lots, and conference rooms are all free facilities we provide to meet our guests' needs. We look forward to your coming to our hotel again. We will continue to work hard to improve service quality and bring you a better experience. I wish you a pleasant journey and all the best!

Tanggapan dari Properti: We are sorry to hear that your experience at our hotel did not meet your expectations. We will carefully review and improve our services and provide feedback to relevant departments based on your comments. Regarding the room not being in the hotel but in the nearby apartments, we will make it clearer during the booking process. We will also consider providing better facilities such as a fridge and coffee in the rooms in future improvements. In addition, we will adjust our key and deposit management to avoid similar issues from happening again. We hope you can give us another chance to provide a better stay experience for you.