Pengguna Anonim
7 Januari 2023
We booked this hotel because of the photos in trip.com: beautiful beach front, nice clean rooms,... but when we arrived at the hotel we had the worst surprise. There's no beach anymore, instead there's a 2 meter cliff on the edge of the resort menacing to "eat" the swimming pool and part of the resort. The room had seen better days and now the furniture is old, walls have cracks,... But the worst is it's dusty, all bed sheets and towels are overused and dirty, there was no hot water,... The breakfast didn't look good, we went to a restaurant nearby.
We had booked 2 nights. We arrived at the hotel at night with 3 kids so we had to sleep there the first night but in the morning as soon as we woke up we already checked out and stayed only one night even though we had paid for 2 nights, and not a cheap price.
Trip.com should also check that the photos they upload on the app are according to reality. In this case, any similarities to reality were pure coincidence. We felt cheated.
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