Petra Marriott Hotel

Ulasan Petra Marriott Hotel

Petra Marriott Hotel

Queen Rania Al Abdallah Street Wadi Mousa, Petra, Ma`an, 71810, JordanLihat Detail Hotel
Petra Marriott Hotel
Petra Marriott HotelPetra Marriott HotelPetra Marriott Hotel
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Kami Samakan Harga
1 malam

Ulasan Tamu tentang Petra Marriott Hotel

8.3/10
Luar Biasa
96 ulasan
Ulasan terverifikasi
Lokasi8.6
Fasilitas8.0
Layanan8.2
Kebersihan8.4
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Semua ulasan(96)
Ulasan positif(36)
Ulasan dengan foto/video(16)
Staf ramah(12)
Pengalaman menginap terbaik!(10)
Pemandangan matahari terbenam romantis(5)
Fasilitas sangat baik(5)
Buruk(3)
Xihuanhuanyoushijiedelvxingdaren
Deluxe Two Double Room
Check-in Feb 2025
Sendiri
104 ulasan
7.0/10
Diposting pada 5 Apr 2025
Hotel ini sangat tua dan berjarak 2 km dari kota kuno Petra. Tidak banyak pilihan sarapan, dan tidak disarankan untuk berpartisipasi dalam acara Petra Night di hotel karena jauh lebih murah untuk membeli tiket langsung di objek wisata tersebut.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Xihuanhuanyoushijiedelvxingdaren,Thank you for sharing your feedback with us.We appreciate your comments and understand that certain aspects of our property and offerings did not meet your expectations. While our location offers a peaceful vantage point just a short drive from the entrance to Petra, we recognize that proximity and accessibility are important to many of our guests.We also acknowledge your observations regarding breakfast variety and event pricing. Your comments have been shared with the relevant teams as we continuously strive to enhance the guest experience in both quality and value.We’re also pleased to share that we are in the process of developing a brand-new extension to our property—designed to offer a more modern experience while preserving the charm and breathtaking views that make Petra Marriott Hotel unique.We hope you’ll consider visiting us again in the future to experience the enhancements we are working toward.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Pengguna Anonim
Deluxe Two Double Room
Check-in Des 2024
Keluarga
33 ulasan
7.7/10
Baik
Diposting pada 14 Apr 2025
Kamarnya tidak besar, tetapi lokasinya bagus dan Anda bisa melihat matahari terbenam yang indah. Namun, ketika kami sedang sarapan pada hari pertama, pelayan di ruang sarapan tiba-tiba menyerahkan sesuatu seperti tagihan dan meminta saya untuk menandatanganinya setelah kami selesai makan. Karena kami telah memesan makan malam dengan sarapan, dan saya lihat tidak ada orang lain yang memesannya, saya pergi ke meja resepsionis untuk menanyakan apa pesanannya. Staf laki-laki di meja depan mengatakan bahwa ini hanyalah selembar tip, bukan tagihan, dan sikapnya tidak terlalu sabar. Tetapi saya melihat dengan jelas tanda tangan sarapan di situ, dan saya menolak menandatanganinya. Dia melihat bahwa aku tidak bisa menjelaskannya dengan jelas, jadi dia merobek kertas di hadapanku. Hal ini saja membuat saya sangat tidak nyaman. Mengapa turis asing Eropa dan Amerika lainnya tidak menerima tagihan yang sama, tetapi memberikannya kepada saya secara terpisah? Saya selalu merasa mereka mendiskriminasi saya. Saya pernah menginap di Movenpick saat datang ke Petra sebelumnya, tetapi kali ini saya memilih Marriott karena mereka tidak punya kamar yang cocok dan saya tertarik dengan pemandangan matahari terbenam. Tetapi jika saya memiliki kondisi yang sama di masa mendatang, saya pasti tidak akan memilih Marriott lagi. Transportasi ke tempat indah itu juga agak merepotkan. Bus antar-jemput hanya memiliki titik tetap di pagi hari (pukul 8/9/10) dan sore hari (pukul 2/3/4), dan waktu untuk bermain di tempat wisata juga terbatas.
Teks AsliTerjemahkan dengan Google
6/9
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. While we’re pleased to know you enjoyed the beautiful sunset views and our location, we’re truly sorry to hear about your experience during breakfast and the concerns it raised.Please accept our sincere apologies for the confusion at breakfast and the way the situation was handled. What you described does not reflect the level of service we strive to provide, and your comments have been shared with our team to ensure better communication and consistency in the future. We are committed to offering every guest a respectful and welcoming experience, and we regret that this was not your impression.We appreciate your honest comments and hope that we may have the opportunity to restore your confidence in the future.Regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Tamu
Deluxe Twin Room
Check-in Apr 2025
Sendiri
4 ulasan
2.0/10
Diposting pada 6 Mei 2025
One Star – A Miserable, Sleepless Night at Petra Marriott Worse than anything, I had to wake up at 6am for a Petra hike—but instead of resting, I endured one of the most sleep-deprived nights I’ve ever had in a hotel. Outside my room, at the poolside tent area—supposedly closed after midnight—groups of guests were shouting, laughing, and drinking well into the early hours. Midnight came and went. At 12:30am, the noise was loud. By 1am, it was worse. At 1:30am, I was forced to call reception, practically begging them to do something. But nothing changed. At 2am, I was woken again by shouting near the pool. By 5:30am, running on maybe three hours of broken sleep, I had had enough and confronted the receptionist with a simple question: Why are your own rules not enforced? No real answer. No apology. Just blank stares. This came after a rocky start. From the moment I checked in, I felt like an unwanted inconvenience. The first receptionist I dealt with was cold, dismissive, and unfriendly. It took raising a complaint and asking for a manager just to be treated with basic courtesy. My room had a view mostly blocked by part of the restaurant roof—far from the scenic experience I’d hoped for. The manager offered me a different room with a mountain view, but I’d already unpacked, so I stayed put, disappointed but settled. I had originally planned to extend my stay by two nights, but by sunrise that day, I couldn’t get out fast enough. I moved to the Mövenpick and was blown away by the difference—staff who actually cared, quiet rooms, and respect for guests’ need for rest. The Petra Marriott may look the part, but it fails where it matters most: hospitality, peace, and professionalism. I wouldn’t return if the room were free
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your recent experience with us at Petra Marriott Hotel. We are genuinely sorry to hear about the challenges you faced during your stay.Providing a restful and welcoming environment is at the heart of what we aim to deliver. Please accept our sincere apologies for the noise disturbances and for the delay in resolving your concerns during the night. This is not reflective of the standards we hold ourselves to, and we are actively reviewing our procedures to ensure our quiet hours policy is strictly enforced moving forward.We also regret that your arrival experience and initial interactions did not reflect the warm hospitality that our guests deserve. Your comments regarding our team’s responsiveness and the room allocation have been shared with the appropriate departments to address and improve upon.While we understand your decision to leave early, we would welcome the opportunity to restore your trust should your travels bring you back to Petra in the future. Your comfort and satisfaction are deeply important to us, and we are committed to learning from this experience.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Justink
Kamar Deluxe Queen
Check-in Des 2024
Sendiri
15 ulasan
8.0/10
Luar Biasa
Diposting pada 26 Feb 2025
Beautiful hotel situated at the top of Petra overlooking a nice desert valley. A La Carte breakfast had a good range of foods. Would stay again!
Terjemahkan
Tanggapan dari Properti: Dear Justink,Thank you for your wonderful feedback.We’re glad you enjoyed our unique location overlooking the Petra Valley, as well as the variety offered in our à la carte breakfast. It means a lot to us that you would choose to stay with us again.We look forward to welcoming you back for another memorable experience in Petra.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
WEI
Deluxe King Room
Check-in Mar 2024
Pasangan
7 ulasan
10.0/10
Fantastis
Diposting pada 19 Apr 2024
Beautiful sunset and sunrise at the property. Staff was courteous and helpful. Rooms are clean and room service was prompt.
Terjemahkan
Tanggapan dari Properti: Dear WEI,Thank you for sharing your positive experience!We’re delighted to hear that you enjoyed the beautiful sunset and sunrise, as well as our courteous and helpful staff. We take great pride in maintaining clean rooms and providing prompt room service to ensure a comfortable stay.We look forward to welcoming you back soon!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Khalid
Kamar Deluxe Queen
Check-in Jun 2023
Pasangan
10 ulasan
10.0/10
Fantastis
Diposting pada 28 Jul 2023
Beautiful hotel, with very friendly, respectful employees. The rooms are very clean, and come with the most beautiful astonishing view of the mountains, something you’ve never seen before and when looking at it keep you dazzled. For dinner we got a local dish with chicken en lamb what they grilled in a underground oven. This hotel and the staff deserves a full 5 star rating!
Terjemahkan
Tanggapan dari Properti: Dear Khalid,Thank you for your wonderful review!We’re thrilled to hear that you enjoyed the stunning views, the cleanliness of your room, and our friendly and respectful team. It’s also great to know you had a memorable experience with our local dish and grilled lamb and chicken.Your 5-star rating means a lot to us, and we look forward to welcoming you back for another unforgettable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Vladhimself
Deluxe Two Double Room
Check-in Mei 2023
Bepergian dengan teman
68 ulasan
6.5/10
Diposting pada 19 Jun 2023
Nice hotel around Petra but service could be improved, they try to sell us expensive package, give us wrong info.. massage was very good o recommend it, room where ok, the best point is the view and the pool. Bedouin restaurant is nice but food is not crazy. Breakfast is average. Overall it’s not crazy but in comparison to the other hotel around it’s very decent. Note that the hotel is far from the center so you can’t really go out for diner or other activity without taking a cab.
Terjemahkan
Tanggapan dari Properti: Dear Vladhimself,Thank you for taking the time to share your feedback.We’re glad to hear that you enjoyed the stunning views, pool, and the massage experience. Your comments regarding our service have been noted, and we will certainly work on improving our communication and offerings to ensure a smoother experience for all our guests. We appreciate your understanding about the location, and we’re glad to hear our hotel provided a good option in comparison to others in the area.We hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Tamu
Deluxe King Room
Check-in Des 2024
Sendiri
11 ulasan
10.0/10
Fantastis
Diposting pada 4 Feb 2025
對這家酒店的好印象完完全全來自於幫忙搬行李的可愛大叔,他會開窗讓我看日落,隔幾分鐘還敲門給我送來一份禮物,我真的覺得很驚喜,會一直記得他!服務很不錯,樓下餐廳的烤魚很好吃,服務生會跟中國遊客説happy new year!
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your wonderful experience with us!We’re thrilled to hear that our team made such a positive impact on your stay, especially the helpful staff member who ensured you had a memorable time. We’ll be sure to pass on your kind words to him—it's gestures like these that make a stay special.We’re also glad you enjoyed the grilled fish at our restaurant and appreciated the warm wishes from our team. Your feedback about our service truly means a lot to us.We look forward to welcoming you back for another memorable visit!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
microboy
Kamar Deluxe Queen
Check-in Agt 2024
Pasangan
13 ulasan
10.0/10
Fantastis
Diposting pada 2 Okt 2024
偏袖珍的酒店但設施非常完善,特別是餐廳,各種風味的都有。泳池望出去的山景也非常棒。 開車到佩特拉景區七分鐘也很方便。
Terjemahkan
Tanggapan dari Properti: Dear microboy,Thank you for sharing your positive experience!We’re delighted to hear that you enjoyed our facilities, especially the diverse flavors at our restaurant and the stunning mountain view from the pool. It’s great to know that the location was convenient for your visit to Petra.We hope to welcome you back soon for another relaxing and enjoyable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Tamu
Kamar Deluxe Queen
Check-in Sep 2024
Keluarga
11 ulasan
10.0/10
Fantastis
Diposting pada 13 Okt 2024
非常非常好,免費幫忙升級了山景房。景色超美!強烈推薦!服務熱情周到,不強制要求小費!
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you so much for your kind words!We’re thrilled to hear that you enjoyed the mountain view and that our team was able to enhance your experience. It’s wonderful to know that you found our service warm and thoughtful—your satisfaction is our top priority.We look forward to welcoming you back soon for another memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Jiayidan
Premium King Room
Check-in Jul 2024
Keluarga
46 ulasan
10.0/10
Fantastis
Diposting pada 6 Sep 2024
酒店位置在山上,峽谷景色無敵。酒店前台服務人員特別友好,服務周到。因航司調整時間提前無奈凌晨離店,所以衹拍到了落日前的景色。
Terjemahkan
Tanggapan dari Properti: Dear Jiayidan,Thank you for your kind feedback!We’re so glad to hear that you enjoyed the breathtaking canyon view and found our front desk staff friendly and attentive. We understand how early departures can be, and we’re happy you were able to capture the beauty of the scenery before you left.We hope to welcome you back soon for a longer stay, so you can enjoy even more of the stunning views and our warm hospitality!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Tamu
Deluxe Twin Room
Check-in Jan 2025
Bepergian dengan teman
21 ulasan
5.0/10
Diposting pada 13 Feb 2025
以為是大牌連鎖不踩雷,結果還是中招,先是安排到地下一層的房,後來換到了5層,辦入住的時候説沒房了,因為之前床墊嚴重變形,馬桶圈也臟,送的巧克力也發黴了,反正選房慎重
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your experience with us.We appreciate your comments regarding the room conditions and amenities. Please rest assured that we have shared your feedback with the relevant teams to ensure that all aspects of our rooms meet the high standards our guests expect.We’re continuously working to improve our facilities, and your experience is a valuable part of that process. We hope you’ll consider staying with us again to experience the improvements we are making.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
steven333
Deluxe Two Double Room
Check-in Jun 2024
Keluarga
21 ulasan
10.0/10
Fantastis
Diposting pada 19 Okt 2024
約旦酒店裡感覺性價比最高的一家酒店,服務設施都不錯,酒店晚餐也比較有特色、可以看日落,寧靜優美,在山頂上,涼爽
Terjemahkan
Tanggapan dari Properti: Dear steven333,Thank you for your wonderful review!We’re so happy to hear that you found our hotel to be both cost-effective and offering great service. The sunset view from the top of the mountain is certainly a highlight, and we’re glad you enjoyed it. We’re also pleased that you had a unique experience with our dinner offerings.We hope to welcome you back for another peaceful and memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Sophis
Deluxe Two Double Room
Check-in Apr 2024
Bisnis
132 ulasan
10.0/10
Fantastis
Diposting pada 18 Mei 2024
酒店位置在山上,視野開闊,距離佩特拉古城2.8km,服務經理熱情周到,房間面積大,設施齊全,酒店二樓餐廳在泳池邊上,晚飯點了羊肉雞肉,都很好吃,價格平均30迪拉姆左右。
Terjemahkan
Tanggapan dari Properti: Dear Sophis,Thank you for sharing your experience!We’re delighted to hear that you enjoyed our beautiful location, spacious rooms, and thoughtful service. It’s also wonderful to know that you had a pleasant dining experience at our restaurant and enjoyed the lamb and chicken.We look forward to welcoming you back for another memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
sk8panda
Deluxe Two Double Room
Check-in Jan 2025
Sendiri
1 ulasan
10.0/10
Fantastis
Diposting pada 5 Mei 2025
景色意外的美麗,晚上可以看到。整個峽谷的日出。酒店也比較大,停車位充足。設施齊全。距離景區很近。很幸運入住。
Terjemahkan
Tanggapan dari Properti: Dear sk8panda,Thank you for your kind words and for choosing to stay with us at Petra Marriott Hotel.We’re delighted to hear that you enjoyed the breathtaking scenery and had the chance to witness the magical sunrise over the canyon—an unforgettable experience we’re proud to offer our guests. It’s also wonderful to know that you appreciated our spacious facilities, convenient location near Petra’s entrance, and ample parking.We feel just as lucky to have had you with us and hope to welcome you back for another memorable stay.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel