Hotel Pasay Ermita

Our stay at The Manila Hotel was exceptional. The hotel’s historic charm and well-maintained interiors create a unique and welcoming atmosphere. The staff were attentive and courteous, always ready to assist with a smile. The room was comfortable and clean, with everything we needed for a relaxing stay. The view of Manila Bay added a special touch. Dining at Café Ilang-Ilang was a highlight, with a variety of well-prepared dishes that catered to different tastes. The location is also ideal, close to cultural and historical sites, making it convenient for exploring the city. Overall, the Manila Hotel offers a wonderful mix of comfort, history, and excellent service. Highly recommended for a stay in Manila.

This is our second time staying at Manila Prince Hotel, and it continues to exceed our expectations. The staff is incredibly welcoming, the rooms are always clean and comfortable, and the amenities are top-notch. Every aspect of our stay was seamless, from check-in to check-out. The location is perfect, offering easy access to key attractions. We highly recommend this hotel to anyone visiting Manila and will definitely return for future stays!

checking in was smooth. The room is clean and the bed sheets smell clean and fresh. The shower area has molds in between grouting that needs to be brushed. The location is near the us embassy, intramuros and robinsons manila. The aircon works as expected. Overall, it was a good stay. Thanks!

The room appeared clean, but upon entering, I was hit with a bad smell. On the other hand, the location was extremely convenient, close to all the areas I wanted to visit. However, our experience was marred by poor service. Upon arrival, no one assisted us with our luggage. The reception staff on duty was unaccommodating and intimidating. I believe that working in the hospitality industry requires a high level of customer service, even on difficult days. If someone is unhappy in their role, it's better for them to leave rather than jeopardize the company's reputation with rude behavior. Unfortunately, this lack of service continued throughout our stay. No one helped us with our luggage when we departed, unlike other hotels I've recently visited, where staff were eager to assist. I also noticed that most staff members didn't smile, and it seemed that they provided preferential treatment to foreign guests. In terms of amenities, the hotel needs to improve its swimming pool. We were surprised by how small it was, contradicting the hotel's description of having both a swimming pool and a children's pool. In reality, there was only one tiny pool. So, some of my relatives didn't even bother swimming due to the crowds and limited space. In terms of food, my family stayed there for two days, and I noticed that the breakfast options lacked vegetables. It's essential to include vegetables as a choice. This hotel’s restaurant don’t cater to vegetarians.

The location is unsuitable for senior citizens or disabled as the access is up many steps to the entrance. The swimming pool was not available for guests due to a problem, disappointing as was looking forward to a swim. The hotel in general is looking rather “tired” and definitely not worthy of the 4 star rating. On the plus side, the staff were pleasant and friendly.  Breakfast was a buffet and plenty of choice, no complaints there.  When taking a shower water fills the bathroom floor as the door doesn’t seal properly. Quite a few points need addressing to retain the 4 star rating! 

Yes this is the MAGIC place to stay when you are going to the U.S. Embassy for your tourist visa to the USA. It worked, finally my wife got her tourist application approved, 3 times a charm... Everything was ok, the room was good but the neighborhood is sort of trashy, dirty, not to many food places to go eat. We walked to the mall but got back in daylight hours. Thanks for the good vibes, WE DID IT!

Beautiful hotel and great location. It could be much better if management pays more attention to maintenance like the massive mold in the 3rd floor ceiling hallway, 2 of the 3 elevators were out of service for sometime. Another thing they charge $22 for breakfast which is totally not worth it. No pastries no waffels pancakes or cereal. Not any kind of the cheese. Basic rooms are very small but you get a nice lobby and workout room and security

My 2nd time here! I decided to come back to this hotel after my one-week trip to Puerto Galera. The front desk and security remembered me and greeted me warmly. I left my neck pillow the week before and when I inquired this to the front desk, they immediately contacted house keeping and within 20 minutes, brought the neck pillow to my room. Can't find any fault in the service. The location is also superb, I will definitely come back here next time I'm in Manila!

Hopefully a working wifi and cable TV should be made available. Staff are courteous and helpful. Upon arrival, was given a room with no shower head and loosed shower valves. It was fixed the following day. Overall, decent.

Very clean and comfortable place .Our stay was awesome and location is great, cant wait to book again. Thank you Ms. Desiree for accom. Us.