Hyatt Regency Paris Etoile

Ini kedua kalinya saya menginap di hotel ini dan saya masih menyukainya. Transportasi ke pusat kota sangat nyaman. Terdapat banyak restoran dan supermarket di akhir pekan. Sarapannya banyak. Kamarnya sudah direnovasi kali ini dan stopkontak tidak memerlukan konverter. Pemandangan dari kamar juga sangat bagus.

Hotel dengan pemandangan yang sangat indah, kamarnya cukup besar, fasilitasnya lengkap dan nyaman Anda bisa melihat Menara Eiffel dan Arc de Triomphe.Proses check-in lancar dan dapat dicapai dengan Metro Jalur 1.

Once our taxi pulled up in the driveway, we needed help with our heavy suitcases. There was 2 employees standing around , talking and laughing amongst themselves. In the end I had to approach to get help. We checked in, even though room pre paid , hotel asked for a cash deposit of Euro 250. We happily obliged Once our taxi pulled up in the driveway, we needed help with our heavy suitcases. There was 2 employees standing around , talking and laughing amongst themselves. In the end I had to approach to get help. We checked in, even though room pre paid , hotel asked for a deposit of euro 250. We happily obliged. I even inquired if it was ok to charge something for. mayo. Answer: no problem . The next morning bought a couple of croissant to be told , I was not allowed to charge to my room. I was quite embarrassed. Luckily, I had cash in my pocket. I asked reception for an explanation and received 3 different ones over the next 24 hours. Basically the gist is that Euro 250, is not enough to cover the purchase of a couple of croissant. Had they asked for more deposit, I would have happily obliged. Upon entering the room, we noticed the safe was locked since previous guest, so we had to call security. At night, still suffering from jet lag, we woke up in the middle of the night and decided to make a cup of tea. Unfortunately, tea had not been replenished since previous guest. I decided instead to read in bed, this is when I noticed the bed lamp heavily covered in dust. Spoke to a manager upon check out, but not convinced with his excuses. . I even inquired if it was ok to charge something at mayo. Answer: no problem . The next morning bought a couple of croissant to be told , I was not allowed to charge to my room: needless to say I was quite embarrassed. Luckily, I had cash in my pocket. I asked reception for an explanation and received 3 different ones over the next 24 hours. Basically the gist is that Euro 250, is not enough to cover the purchase of a couple of croissant. Had they asked for more deposit, I would have happily obliged. Upon entering the room, we noticed the safe was locked since previous guest, so we had to call security. At night, still suffering from jet lag, we woke up in the middle of the night and decided to make a cup of tea. Unfortunately, tea had not been replenished since previous guest. I decided instead to read in bed, this is when I noticed the bed lamp heavily covered in dust. Spoke to a manager upon check out, but not convinced with his excuses. This is our 6th stay, the last one being last July Not sure what happened since our last stay, but the service has dropped to what is now an unacceptably low level. It seems the ( very large) hotels focus on quantity at the expense of quality . What a shame…

Overall, our staying experience is pleasant. Staff is friendly and helpful. It just happened one day the house-keeping forget to make-up our room, we called to reception and they came immediately. We were impressed by them. Two things worth mentioning is that: 1) Their hot water system may have some problem, when you are taking a shower, the water just cycling between hot and cold endlessly. 2) Their Intelligent Elevator System seems too complicated. After you key in your floor at the lobby it will assign a lift to you. However, sometimes the lift didn't come or we have to wait in the lift for quite some time before it moves.

Room was a little small however great view of the Eiffel Tower and the club lounge access was great

I enjoyed my stay in the hotel I got all that I needed in a hotel. Great place! Great breakfast!~