Ulasan Suites & Hôtel Helzear Montparnasse

It is quite good for this location which it is not too far from train station.

Interesting, small hotel very close to the action. Room was clean, and well furnished.

Nice place, nice host

É um hotel muito agradável, tem toda a cara de Paris e a localização é incrível, passamos dias felizes e ficaríamos por mais tempo, com toda certeza!

파리 에펠탑까지 빠른 걸음으로 25분쯤 걸려서 아주 가깍지는 않았다 지하철은 5분거리라 괜찮고 시장도 인근이라 맛난거 잘 사먹음. 주인언니는 이쁘고 친절했으며 숙소는 낡았으나 깨끗했다.

房間大小可以，但是床緊挨着衞生間。衞生間反味兒十足！酒店位置偏僻，十分難找！

조용하고 깨끗한 숙소이고 주변에 큰마투가 있어서 좋아요 지하철역도 가깝고 만족스러운 숙소였어요 하지만 시내까지의 거리가있어서 지하철을 타는시간이 좀 걸리는건 빼고 편안히 머물다 왔어요

Nettes kleines Hotel in einem typischen Pariser Viertel. Es gibt einen kleinen Innenhof, wo man verweilen kann. Von unserem Zimmer aus, welches an eine Mini-Maisonette-Wohnung erinnerte und über eine kleine Küche verfügte, hatten wir einen schönen Blick auf die Dächer. Das Hotelpersonal ist sehr zuvorkommend.

Recomendo

Akli and Dabia are the best staff in the world. The hotel is spotless and very comfortable. The location is great. My son was delighted in this beautiful corner of Paris. I recommend all visitors to stay here, the quality and price are unsurpassed.

The parking was also really good. (Tight corners but felt extremely secure). The room was very pleasant, up some very steep stairs and clearly in the roof so some of the room was difficult to access as the roof sloped and was so low but overall an excellent place to base yourself when visiting Paris. Close to a nice street with loads of restaurants on that were really reasonably priced and about 10 minutes walk to the nearest metro stop where you can get everywhere from

For four days booked the deluxe suite. Excellent service by the personnel, especially Mr Akli, the recepionist, always willing to help and polite with a smile always. Excellent place, close to many metro and rer stops, daguerre street market. Also, very accessible for children, safe and with all comforts.

Every traveler's experience is unique. So, I will share my Helzear Montparnasse experience with you. First, the hotel location is easily accessible by train. We took the Metro B line for our arrival and 4 for our departure. Another positive is that the hotel is within walking distance of fresh produce markets and restaurants. Upon arrival, we were welcomed by a polite gentleman who checked us in and charged my card in full for our hotel stay. He escorted us to our rooms in the main building. There was a distinct smell of mold and mildew when he opened the door, as if water had seeped into the hallway area and never dried out. Our next step was turning the corner to climb the stairs, leaving much to be desired. The runner (rug) lining the stairs was worn and dirty and desperately needed replacement. My father and I looked at one another hesitantly but continued to follow the gentleman to our rooms. Mine was the Dollanier Rousseau 1 bedroom suite; my father had a junior suite. The gentleman was kind and thorough and showed us the location of the light switches, espresso machine, refrigerator, closet, and bathroom, and departed. The living room had a crack running through the floor, and the sofa was worn. The large toilet flush button was broken. I opened the refrigerator door to find the freezer door hanging on by one hinge and could not close it. The baby crib was set up as requested and was perfect for my 23-month-old son. The bed was extremely comfortable but felt damp, and the comforter was plush. My suite was cool but not cold; as we arrived at the hotel in the evening, we decided to spend the night. That was a HUGE mistake. The temperature in my unit dropped from 70 degrees/21.1 Celsius to 14.6 Celsius/58.3 degrees, but both heating units were set to the highest level, 5. I brought my son into my bed to keep him warm. I went to the front office in the morning, but no one was present. I emailed regarding the heat issue and received a response to check the heater settings. Upon returning to the hotel at 5 pm, we stopped by the front office and explained the heaters were set to 5. The gentleman went to my room and acknowledged the heater wasn't working. This is where the hotel experience becomes seriously ridiculous. My husband arrived as all of this was unfolding. The gentleman offered us a tiny one-bedroom in a different building, but it only accommodated two adults. The bedroom was so tiny the baby crib didn't fit in it. I explained to the gentleman the room was unacceptable. I was advised that if I checked out, I would have to submit a request for credit because he wasn't authorized to grant one. Rather than take a loss of money, we decided it was best to stay in the new room. Besides the towel hook by the shower being broken, the bathroom ventilation fan was broken, or it didn't have one. The closet was in the living room instead of the bedroom, and although there is a ledge to place items in the bedroom, you must stand or kneel on the bed

This 'hotel' is an absolute joke. For starters, it isn't actually a hotel, more like a serviced appartment. There are no facilites, and no staff after 10PM. Our entire stay was disasterous, from sewage pouring out of the shower drain and going 3 days without a working shower or toilet, to booking a ground floor room with a bath and being given a first floor room with a shower. The staff were extremely unhelpful (except for the manager who did try to make things right, but as soon as they left, it all fell apart again) On our last day, they told us they would move us rooms so that we could use a working shower, and that we needed to wait at the property until the room was ready. THIS DIDN'T HAPPEN UNTIL GONE 5PM IN THE EVENING. This cost us our entire last day in Paris and was very upsetting to my wife and child. The rooms are quite dirty, we stayed for 5 days and the hard floors were never mopped once. Towels were not replaced unless you asked and the beds were not changed in the 5 days we stayed. Overall, the property is very dated, quite dirty, not very accomadating and the staff are totally unsympathetic to any issues. If you have a problem after 10PM (like sewage pouring out of the shower drain) then you are totally on your own as they don't answer the out of hours number.