My family and I arrived at Asimina Suites with high expectations and for the most, we certainly weren’t disappointed. Upon arrival we were greeted warmly with a welcome drink and canapés, and given an abundance of information as my daughter was keen to embrace some excursions. During our welcome meeting I realised I’d left some personal belongings in the taxi and staff were quick to support and make contact with the taxi company, and for a small fee my belongings were promptly returned which was a great relief. Throughout our stay staff were friendly and attentive and couldn’t do enough for us. As we had a room on the 1st floor we would have to pass by the lobby to go to the pool or the restaurants: Anne-Marie on reception had such a sunny disposition and was always ready to great us and share conversation, which was a wonderfully positive way to start the day. The restaurant & waiting staff were excellent and Tereza was a wonderful host. Joanna, Sanjaya, Nilam were efficient and friendly, as was Mahmoud (egg man). I’m unable to recall his name, but the gentleman who took drinks orders around the pool each day was also a wonderful addition to Asimina staff. Unfortunately, our stay was somewhat soured by the incredibly rude and unfriendly receptionist, whose name I didn’t catch (older lady, occasionally wore dark rimmed glasses). The first communication we had was when I requested to switch an evening meal to lunch and although she obliged, she seemed pained to do so. This lady would not acknowledge our presence or greet us when we passed, and would only give the briefest of responses when trying to engage with her by saying ‘good morning’ or similar. Upon returning from an excursion one afternoon, without so much as ‘hello’ she pointedly leaned over the desk to stare at my footwear - having been to a water park I was wearing sliders. I wasn’t aware this would be an issue and had seen numerous other guests wearing these during the day. Although I initially gave this woman the benefit of the doubt and accepted she may be having a bad day (as happens to us all) her obvious dislike was apparent and her attitude continued throughout my stay, which to be frank, made me feel rather uncomfortable. Having the pleasure of staying in this hotel comes at a premium, but I completely understand why many guests choose to return, year after year. Unfortunately, I’m not so sure I will be one of them as I am not willing to spend thousands more pounds for a member of staff to make me feel the way this lady did.
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