Mr & MRS Smith Alma Pamplona

Very spacious rooms, fully equipped with high quality furniture. Great bathroom with separate toilet. Great view. Easy parking under the hotel. Yes, construction is done at various parts but this hotel is so large that you can’t hear a thing. Friendly staff with sufficient English speakers at the reception, while in other locations proficiency is moderate. Don’t forget, besides the pleasures of the hotel you get the amazing city of Pamplona for free. Best part for me: the architecture from very old via Art Nouveau to very modern. Fully recommended as you will understand.

We have stayed at this hotel every year for the last 8 years when it was the Alma and the standards and service have always been excellent. Sadly, this is no longer the case having been taken over by Eurostars. The reception staff were as delightful as ever checking us in. The first shock came when we were told that the spa is no longer free but subject to a charge of 15 Euros per person for 1 hour. The spa was never busy so I can only conclude that this is a money making exercise by the new owners. If they did want to limit numbers they could simply employ a booking system without the need to charge. The better news on check-in was that we had been upgraded to a room with a terrace rather than just a balcony. The first task on arriving in the room was to make a coffee (no drink offered at reception as there always used to be). There was no milk in the room (and no complimentary water, only some in the fridge costing 4 Euros), so I rang reception to ask if they could bring some to our room. This quickly arrived but the receptionist was rather embarrassed to tell us that on this occasion there would be no charge for the milk but if we requested any more, there would be a charge. We could go to the bar ourselves and collect some if we wished. Not the sort of service we had when it was the Alma. The terrace had no furniture at all so I asked where this was. Apparently none of the rooms had any outside furniture. The previous owners had taken these items away and in the subsequent 3 months, the new owners had, apparently, been unable to source any outside furniture. The terrace was useless, therefore, unless you wanted to sit on the ground. We did pay to use the spa but had no bath robes in our room. Only when we arrived in the spa did we see someone else with a bathrobe. On checking with reception, it appeared that we should have had some in our wardrobe. The receptionist quickly found us 2 robes. If the hotel is now charging to use the spa, I would expect it to be in excellent condition. Sadly, 2 of the three shoulder jets were not working and, once again, there was no water available as there always used to be. We ordered food at the restaurant for our evening meal and I then asked to see the wine list only to be told that they didn't have a wine list but the waiter could recommend some to us. Just in time, we stopped him opening a bottle costing 45 Euros. A restaurant of this standard with no wine list seems extremely odd. In the morning, we went for breakfast and were asked our room number and told it was a buffet breakfast. We had several items from the buffet but I could not find any yoghurt. I was told they had none until some more was delivered. It seems very strange that a hotel of this standard should fail to keep supplies of such a basic breakfast commodity. No one approached us during our time in the restaurant to offer any other food for breakfast. On finishing I went to reception to ask if they had stopped

Our room was large with a nice terrace and view of the mountains. The hotel is a bit out of town but the walk into the city was pleasant and easy. A very peaceful place to stay. The staff were friendly and very helpful. If you don’t mind walking a bit, the Alma is a very nice place to stay and enjoy Pamplona.

Beautiful hotel, friendly personal, fantastic breakfast, spacious rooms with panoramic windows, and beautiful mountain views, everything is clean, and the room is equipped with all necessary amenities.

Very attentive charming staff. Wonderful huge room Peaceful and relaxing One of the electric bikes we borrowed did not work properly The lighting in the spa and generally around the hotel was very dim. Difficult to see around at times But we would really recommend this hotel Many thanks

The was perfect calm cosy and the bed very confortable nice view on the mountain excellent sévices from the staff. Excellent restaurant for diner. The breakfast was also excellent fresh fruits cheese cold cut eggs prepared just for you very complete I recommend this place !