Hotel Bintang 4 Otaru Populer

Indian staff is very rude and annoying. We didn't do anything but are threathen as people from mainland. ONLY KIDS UNDER 6 CAN STAY FOR FREE!!! We booked two rooms with 2 small double beds but need to pay on arrival for our 8 years old kids as she is counted as an adult. No matter adding beds or not you still need to pay... You should state clearly child is consider adult in your policy. I booked more than 10 hotels and you are the only problem hotel🤢

We absolutely loved this ryokan experience! Stayed for 2d1n as a couple and absolutely loved the place! We booked the room with the private onsen and it was a lovely small space on the 2nd floor we could enjoy privately. The onsen is not too big, maybe 1.5 x 1.5 meters, but it was spacious for the two of us. We also found out that you can book a 45 minute slot for a separate private onsen for about ¥2200, which we may have done instead, had we known about it before booking. The japanese-style room was comfortable and had the usual amenities provided, alongside other nice additions like lotions and creams. The staff helped us to set up our futon (japanese-style bed) after dinner, and it was overall a very comfortable experience. The staff are super friendly and service was incredible. We got the dinner and breakfast package and the food was excellent. We had to choose both the dinner slot in advance, and it is first-come-first-serve. Dinner was served to us in the room over 1.5h and was a really amazing 12-course meal with instructions on the eating order. Breakfast was more standard, but still nice, we took it in the dining hall. The lounge is open till 10pm and we could take drinks and refreshment freely, including some small snacks and soft drinks. But they stop serving beer at 9pm. The onsens also have mini-fridges with free popsicles. There is also an outside area you can access from 3pm - 9pm that serves hot coffee and wine, with free marshmallows you can roast on the outside firepit. It was really nice. The garden is by far the nicest part of the hotel, it is really big and well decorated, with many nice places for photos and to enjoy a hot drink from the lounge. The space is quite large and might take about 20 minutes to fully explore. The only downside I can think of is that the location is quite hard to access. We chose to get to and from the ryokan by taxi, but there is also a shuttle bus service, from what I understand. When we arrived, the reception told us that there would be a shuttle bus leaving at 10:45 to Otaruchikko station. We still ended up requesting a taxi from the front desk though, which they were happy to help us book (I couldn't get any taxis by cab in the location). Overall a really amazing stay that we would absolutely recommend. The price tag might seem high for a ”3 star” hotel, but the ranking is deceptive, we absolutely had a 5 star experience. Cheers! disclaimer: information is accurate as of 31 may, will try to provide info in as much detail as possible :)

The staff at the reception speaks fluent English, which is good. Sth dramatic happened after I checked in. Somehow my suitcase cannot be unlocked,though I knew the key number. So I had to call reception for help, luckily they do have the tool to open the suitcase, but I was told to wait because someone else were using it and I was supposed to be called after the reception got the tool. Waited whole night long, with no phone call, and had to check out the next morning with my broken suitcase. So if you find your suitcase cannot be opened, go find reception immediately or u might not get the chance to use the tool, haha

This is a great hotel smack bang in the centre of Otaru, close to everything you need. The service was prompt and the hotel room nicely designed. The lights were lovely. Our favourite part was the outdoor onsen on the roof top which could get quite popular even at low season. Don't know how it would work in high season. Great value for money. Room had a good view too!

Fantastic location overlooking the canals in Otaru. Best thing about the hotel was having a separate bathroom and a separate toilet… Especially useful when travelling with families! Gorgeous stained glass window and you can see the amazing sunset from the top floor as well  Reception was large and the front desk folk were very friendly and helpful. Overall would highly recommend this hotel  

Will stay here again if I visit there, Recommended call a taxi to the hotel, street is slippery and take a while for a walk but worth to stay, th view and location is perfect for the carnal

Very nice hotel, the lobby is big and nice, allow us to check in at 2 pm. There are some reception staff that can speak mandarin as well. We booked a room for 3 people with 3 single beds. The room is bigger than expected and the washroom is more spacious as compared to others I have stayed in before. Pros is near the Otaru Canal, from the hotel just walk straight all the way will reach Otaru canal. Opposite the hotel there is a Lawson, convenient to buy stuff. Cons is slightly far away from JR station and you will need to walk about 10 mins.

We love this hotel, overall everything was so good. Everything is digital and chic. I believe Hoshino Resorts is really setting up a good standard. The only thing I would complain is the car park, limited space right outside of the hotel only. There is a car park next door but it was very icy and during our stay so we had a rough time moving the luggage to the hotel. It would have been nice, if we know this in advance.

I stayed here on a trip with my girlfriend whom I hadn't seen in a long time. We came by car from Sapporo, and it was close to Otaru city, so there was a parking lot and it was easy to access. My first impression was that it was luxurious for the price, and for a moment I thought I had come to the wrong hotel. The room we stayed in was on the top floor, the 8th floor, and it was clean and had a great view. For dinner, we had the 2,800 yen sashimi set meal. Everything was fresh and delicious. I was impressed by the garnish (like collagen) that I had never seen before. There were two types of hot springs, and the open-air bath was especially good, but There was only enough space for two people to sit, both inside and outside, so it was disappointing that there was no place to relax after the sauna. In the end, there were so many people that I couldn't sit down after the cold bath, so I just sat in the area to wash my body. I wish they had more chairs. My trip with my girlfriend became a good memory. Thank you.

The service is very good. We will call a taxi to Otaru Chikko Station for free. Dinner and breakfast are both exquisite and rich. The guest room is about 60 square meters, and there is an independent private hot spring room where you can take a bath at any time. The weather was too cold so I didn't go to the public hot spring pool. The room can see the entire Otaru Port, perfect score💯! Highly recommended!