Sole in me Resort by Altoborgo Reviews

Upon arrival, front desk staff seemed nice. We rented the Ambassador suite and the suite itself was nice and spacious. It smelled musty due to the jacuzzi. Reception staff was pretty useless - I had to ask 4 times for body wash that was not in our room before they brought it (took until the next day to get it. That’s a simple thing that just wasn’t done. I was honestly tired of asking..). Jacuzzi in the room didn’t work, staff wasn’t even sure how to operate it with wall controls. Had to send maintenance guy in 2 times (on day 2) to finally get it running. The temp of the jacuzzi still didn’t reach where it should have been, so we had a cool temp jacuzzi for our 4-day stay, but we were constantly assured it would get to temperature. Staff was brutal and disorganized. Restaurant food was 1/10. Not a picky eater but couldn’t even eat the seafood pasta. We were assured there was 24 hour reception when we booked. We had to leave at 7am to catch a flight and no one was at reception to check out. We asked a groundskeeper to get someone to help us checkout at front desk but he told us no one was there until 9am. We told him we had to leave to catch a flight and he stepped in front of us on the path and said we couldn’t leave. Hotel had our credit card info, so we weren’t worried about leaving without paying. He followed us to the gate, telling us we couldn’t leave. Just a brutal experience. The room itself and pool were nice. The staff was awful and the service was very poor. There were barely any guests at the resort as well, which made the brutal service even more confusing. This is not a 4 or 5 star hotel. 2.5 at best (ex: I asked pool staff where I could get a towel and they didn’t know; absurd). I wouldn’t recommend.

Great property in terms of location but thats it! Very friendly dining staff. Key cards dont work, room phone with no dial information, window blinds didnt work, no room service, no water or cofee maker in room, trip hazards in the gym, kitchen closes with no notification, front desk lady who is not open to any feedback said" we can close kitchen whenever we want". Jacuzzi and Sauna rooms closed,no water or towels in fitness center, too many items to write. The worst part is when tried to give feedback to the front office lady, she was defiant. But the best is the dining room staff was sooo good. Om, Surya, Kris, Joseph and the lady were fantastic!!

they tried to palm off a disabled room on us they no longer have a private beach or private access to the sea lots of design yes but little comfort: impossible to have darkness, bathroom separated by glass and curtains, they never changed the towels, rude staff....

This hotel cancelled our booking a week out from our travelling dates stating that they were closing. This left us with very little options of alternative accommodation nearby and now we have to stay at two seperate hotels for a three night break away for my husbands 40th. Really poor customer service and consideration.

Amazing place! Super clean! Staff amazing and owner super nice!! Amazing! Everyone should go, also super close to the beach The owner is very kind and the staff is so nice and helpful Location is amazing and food even better

If you like trendy, designer, boutique, this place is for you. A brilliant location right on the sea. One of the best swimming pools in a hotel we’ve ever experienced. We came here to chill and had a lovely time. Forget any comments about the rooms; ours was great, and we had plenty of space.The staff - management, restaurant (shout-out for Evelin), pool, cleaners - are all super-friendly and helpful. The resort is spotless. I always think the test of a place is whether you would come back, and we most definitely would!

Magnificent architecture and design BUT Amazing welcome for a hotel: we find ourselves in front of a blind metal door and we have to ring the bell to enter We stayed 9 nights from 7 to 16/10/2022: room 5 then following a lack of WiFi connection we went to room 2: EVERYTHING IS SPLENDID and well appointed The first evening there was a group of 22 people then from 9 to 14/10, we were absolutely the only guests of the hotel (out of the 21 rooms). On the 15th, finally another couple. Fortunately the staff (Antonella, Moreno and Pietro Lucas) all speak French well and are friendly. For the breakfast included in our reservation, we had croissants, ham and cheese every day but every day bread which was absolutely not fresh (almost dry) is unacceptable. Three evenings we had dinner at the hotel : we are not presented with a menu and we are offered fish: the 3 times it was sea bream (excellent) but each time prepared in the same way with the same accompaniment Regarding the environment: we are magnificently located on the sea but in a fairly restricted urbanization and without any entertainment (not even a small supermarket). A car is obligatory. There is a very large choice of restaurants in Ostuni None of the rooms have a sea view but have a small private garden The swimming pool and surrounding area are magnificent and the jacuzzi is pleasant BUT the treatment center closed at this time Signs prohibit walking by the sea (small crumbly cliffs)

I state that it was the 3rd time we stayed in this structure for privacy and tranquility. We had 2 nightmarish nights, the first being disturbed by "kids" on the beach playing very loud music at 2.30am. The second was a party in an adjacent villa with music until 3.30, the night porter's response "I can't do anything, private party". We escaped .. paying of course, (without asking for compensation) However it's not a 5 *, ..it's just the price!! in recent years the services have also changed ... few staff .... compared to previous years. Something never seen in a 5 * the "pasta al ragù" vending machine for coffee / soft drinks / snacks ... things never seen before. Never again in the sun in me.

Very beautiful place set up on a rocky overhang! Quiet and discreet. Spacious and pleasant place. Beautiful swimming pool and nice access to the sea. Breakfast not up to the standard of such an establishment. Service ok but could be a little more attentive. Superb wellness center with massage possibilities and also fitness Spacious and designer room. Guarded parking. Very good evening meal by the pool. No problem coming back.

We just stayed with my mum and little dog, we loved it, the structure is beautiful, you can see that as soon as they did the work, everything was very clean, thanks to the very good staff, each room has its own mini garden, it is very nice to see, from the pool there is a gate that takes you to the public beach with the blue water to be photographed continuously :) we were lucky and got the spacious room - just right for two people and a small dog. It is a hotel to relax in , there is nothing to do in the area , to go visit the cities you would need a car or a taxi (which costs) … only thing that was not enough choice to eat , but I think this is about that the season only starts these days. A nice 4-star hotel on the sea, I absolutely recommend it!

Un agréable séjour dans un hôtel magnifique ! Le personnel est très à l’écoute et prend bien soin de ses clients ! Tout le monde est gentil et agréable. Le confort des chambres est très bien, bien que la literie soit un peu dure à notre goût. Un grand merci à Angelo, l’homme à tout faire pour sa disponibilité afin de nous trouver une voiture de location. L’endroit est malheureusement très isolé et il est vivement recommandé d’avoir un moyen de transport. Le restaurant de l’hôtel est très bien et le chef a un talent indéniable. Les plats sont bons et bien présentés. Nous recommandons !

"Location curata e molto carina, soprattutto negli esterni. Le camere però deludono: presenti macchie di umidità e varie pecche. La colazione è scarna e di bassa qualità. Pulizia ok, buono il parcheggio ma servizi non all’altezza delle 5 stelle L........."

Bel hotel avec une belle piscine mais personnel pas digne d un 5 etoiles. Reception indigente et mal aimable. Tres peu de personnel au petit dejeuner et à la piscine qui ne parle pas du tout anglais L hotel est entierement refait mais s abime dejà. Dommage l emplacement est top et la piscine tres agreable

Pchi giorni per lavoro in cui ho potuto apprezzare la struttura, bella e pulita e i servizi forniti con efficienza e cordialità. Unico neo (anche bello grosso) la ristorazione. Poca fantasia, piatti riproposti a pranzo e cena, insomma, una elegante mensa..