Thermae Palace

Sehr schönes Hotel aus den 30iger-Jahren. Freundliches, lösungsorientiertes und zuvorkommendes Personal. Top Lage. Schöne grosse Zimmer. Da Alter des Hotels hat seine Tücken. Zum Teil kann man die schön grossen Fenster nicht öffnen und es ist sehr ringhörig. Wir waren zwei Nächte da und konnten wegen einer grossen Gruppe junger Sportler (es fand ein Fussball-Turnier statt), welche durchgehend Party im Zimmer machten, sehr schlecht schlafen. Das Hotelmanagement hat sich dafür bei uns in aller Form entschuldigt und uns erklärt, dass sie trotz Security-Einsatz die Situation nicht besser in den Griff bekommen konnten. Fazit! Das Hotel empfehlen wir sehr gerne.

Thermae Palace is a great hotel in historical building on the seafront. Ample parking, large rooms, comfortable bed, lovely location and amazing staff makes it a very convenient base for exploring Ostend and nearby towns. We had wonderful time and wouldn’t hesitate to stay again.

Very nice room with stunning view over the beach and sea. New carpets in the corridor and in the room. Check-in was a little dissapointing: nothing warmfully welcoming and rather quick (although no other guests were waiting at that time). No extra info was given (restaurant times, fitness, town, etc.) and no info on having to validate our parking ticket (we found out by coincidence the next morning). We ordered something at the Brasserie to take to the room: a duo of garnaalkroketten at 25EUR: all we got were the 2 kroketten! They did'nt even come with a small salad or anything. That is extremely expensive and they looked ridiuculous on a big white plate! Breakfast is until 10am which is a little early for a Saturday morning. We called reception (no indiciation in the room how to call reception, so we looked up the hotel's number on our phone and dialed from there), to ask for a room service breakfast. The lady kindly transfered us to the Brasserie. 2min1/2 later we got someone on the phone who probably thought we were staff the way he answered. He couldn't answer about a potential room service breakfast so we got transfered back to reception. The lady apologized and said it was actually not possible anymore to have breakfast at all. She didn't have that info for us in the beginning of our call? So we ended up going to a local bakery to have breakfast. In general everything could have been beautiful, except we didn't feel service! We felt as if staff was in its own world, and certainly not attentive to guests. Which is a shame. It doesn't give us the motivation to book there again next time...