Numa l Topp Apartments

Excellent apartment with nice design and excellent amenities. We booked an XL flat which is located on ground floor courtyard. It has 2 bedrooms and 2.5 bathrooms (heated floor) which is really nice for family holidays. Location is confident with all tourist spots a short drive away.

WOULD NOT RECOMMEND! Unfortunately I will never stay here again. The room was nice, easy to check in and we had everything we needed. BUT while we were on our way back to the hotel about 11:30 PM the fire alarm went off. We stood outside and froze for maybe 20 minutes (the others had been there even longer), before securitas came and we were told that it was due to a faulty fire alarm sensor and everything was in order now, so we could go to bed… We go to bed, and the fire alarm goes off once more. This was not very pleasant in the middle of the night. Then it goes off AGAIN (no. 3) at 02:30 in the morning, even though we were told once again that everything was now in order. After this it was difficult to sleep. We were debating on going home in the middle of the night because we didn’t wanna keep waking up to the loud alarm. This was supposed to be a cozy, romantic trip for us (we rarely sleep in hotels and rarely travel on holiday). Customer service was absolutely AWFUL. First I spoke to Numa on the phone, who informed me that I had to send an email, and then I would be compensated for the burden. But when I got in touch with them by email, they were very brief in their responses and said approximately "No. You will not receive compensation. Done with the matter". Very unprofessional. expect that several of the others that evening have also had to argue with them on the phone/email.