Ulasan Sheraton Orlando Lake Buena Vista Resort

I dialed room service or guest service center (using the room phone set) three times. None of them were answered. I wonder how come Sheraton has such good service like this? I finally solved one of the issues myself but still pending one. Secondly, when I went back around 11:50pm, I consulted front desk regarding the shuttle bus time schedule to Disney. I was told to look for the time table myself which was put on another counter. Although I can go there checking it myself but I don’t think this is the right way Sheraton treats its customers.

Location is good, but facility is kind of old with broken lockbox, lights and old shower. The cafe worker took 18% auto grat even without any service ……

It seemed kinda like an old place.

It was overall good

Nice place but little bit old, in a very good place but just some smell in the room

Not clean

房間沒有吹風機，想要打電話給前台，永遠都是沒人接，只好下去親自說，等了三十分鐘還沒送來，只好再去一次，還是同樣的說詞，人手不夠，等會會送來，我火大了，說人手不夠請經理出來，結果經理等了十分鐘才出來，還是一樣，說留下房號，待會送來，我表達不滿，說可能你們永遠不會送來，我在現場等，她說，好那你等吧⋯，然後他就走了。然後又等了十五分鐘才有人到前台送來了吹風機，旁邊又出現一組客人，說他們等了前台送毛巾等了五天都沒反應，很生氣，房間廁所浴缸都是螞蟻爬來爬去，毛巾也很舊，上頭有黑點

酒店服務非常差非常非常差，建議能看到這條評論的人不要訂這個酒店。現在已經寧願退房虧錢也要換酒店了。 訂了池景大床房，酒店給安排了一個和別的房間中間有一個門的房間，非常吵，隔壁説什麼都可以聽見。同理，我們這邊所有對話對面也可以聽見。凌晨1:00和早上7:00都被吵醒了。 我們從入住當天晚上就跟酒店申請換房，一直申請了三天都沒有換房成功，酒店一直説沒有任何人退房，沒有任何空房間，叫我們等待，但是其實就是拖住我們。 我們把行李箱放在酒店前台，希望白天有人退房的時候可以換房，但是前台依然沒有任何安排，並且當天白天我們的房間沒有任何保潔清潔。玩了一天從迪士尼回來糟心和前台吵到一點半離開這家酒店的，拒絕任何退款。 非常不推薦這個酒店！離迪士尼也沒有很近，房內有蟲，紙巾抽到後面會變藍。設施老舊前台態度差不解決問題！

基本沒有服務，枕頭上有尿！震驚！一直聞到有濃濃的尿味！應該是枕芯滲進去了！打電話給前台一小時才來敲門，我已經睡著了！連個道歉都沒有！太差了！

出門旅行這麼多次這是第一次給差評，酒店很破舊，根本沒有照片上的那麼好，地毯很臟，房間一股很濃的黴味，去往迪士尼和環球影城的班車很少，基本指望不上，更別説來回機場的班車了，都得自己打的

設施跟二星三星差不多，早餐豐盛一點

スタッフの皆様は大変親切でお世話になりましたがアメニティが貧相で残念、歯ブラシくらいあるのがあたりまえと感じました。

房間大，乾淨。

La cassaforte era rotta e abbiamo aspettato 40 min che qualcuno venisse a vederla Lo scivolo della piscina non l’hanno mai aperto. In 2 giorni non abbiamo avuto la possibilità di utilizzarlo Alla prima notte il bagno non è stato pulito. Abbiamo trovato gli asciugamani per terra come li abbiamo lasciati La colazione buona Piscine ok Colazione super Posizione buona per ristoranti e relativa vicinanza ai parchi Disney