leebezza
30 Agustus 2024
I recently returned from 2 weeks at this hotel with my wife, daughter, mum, dad and my daughter's boyfriend. Our honest review is that this is a lovely hotel, but like a lot of the other reviews, the hotel lacks a bit of common sense when it comes to cleanliness and our observation is that this is down to management and not the staff who work there. ROOMS: Rooms are basic but very clean, towels and bedding were changed on a daily basis and water was also replaced every day. Can't complain as a room is just to sleep in as you are always out all day at the pool or on trips. THE STAFF: Honestly, they never stop, and they try their very best. You never see them standing there doing nothing. If they are not serving guests, they clean up after them. I get that people are on holiday, but why do manners and personal cleanliness go out of the window? Every time we went back to the bar, we always took our own empty glasses with us and on some occasions I would pick others up on the way past. The reason for mentioning this is that people are complaining about glasses being on the tables, but if the staff are busy serving guests, then people should understand that this is going to be the case. ENTERTAINMENT TEAM: Apo, Ozzy and Berry are amazing from their "Good Morning" walk around every morning to Apo's BYE BYE message at night. They never stop!! They interact with everyone, even if you don't interact with the activities, they still come over and speak to you. Thank you for everything and we will never forget the club dance. FOOD: If you have done All Inclusive before, then you know that food will get repetitive, but there was always something to eat and, to be honest, most of the food we had was very tasty. Again, other reviews complain about the food always being the same, but if you eat chips every day because you won't try something new, then it will always be the same. DRINKS: We have done All Inclusive about 5 times before this one, and we have never had a 2 drink rule. Don't get me wrong from a business / profit point of view, I get it, but if this was from a certain time at night, then it would be better, and they wouldn't get as many complaints about it, but to have this rule all day long just doesn't make sense, especially when there are large groups that go away together, and you are trying to get drinks for everyone. In our party, my dad couldn't really get up for drinks as he had a stroke a few years ago and has a stick and only the use of 1 arm, so he can't carry a drink and his stick at the same time. If I wanted drinks for the table, then we had to make a few trips and stand in queues all the time as there was always 1 person behind the bar, and they had to clean and serve at the same time - again not their fault. This was all down to management. I would say 1 person doing the soft drinks etc. and another doing the beer would make it run a bit better and the queues wouldn't be as long. MANAGEMENT: Not the nicest I have interacted with
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